Handling duress input
First Claim
Patent Images
1. A system for monitoring a property, the system comprising:
- a monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties;
a monitoring system that is located at a property, that is configured to monitor the property, that is configured to communicate with the monitoring server in performing monitoring operations, and that includes one or more sensors that are located at the property and that are configured to sense attributes of the property; and
a mobile device application that is loaded onto a mobile device, that is configured to communicate with the monitoring server, and that is configured to control the monitoring system through communication with the monitoring server,wherein the mobile device application is configured to;
receive duress user input to signify that a user providing the duress user input is involved in a duress situation,determine a location of the mobile device on which the mobile device application is loaded at a time of receipt of the duress user input, andreport, to the monitoring server, the duress user input with the determined location of the mobile device on which the mobile device application is loaded;
wherein the monitoring server is configured to;
receive the report of the duress user input and the determined location of the mobile device on which the mobile device application is loaded,access, from electronic storage, one or more rules that define actions to be taken in response to duress input,analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input,alert, based on the analysis, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems,determine, based on the analysis, a mobile device response to the duress user input, andreport, to the mobile device application, the mobile device response;
wherein the mobile device application is configured to;
receive, from the monitoring server, the mobile device response, andtake action based on the mobile device response;
wherein the monitoring server is configured to;
determine, based on the analysis, a monitored property response to the duress user input, andreport, to the monitoring system that is located at the property, the monitored property response; and
wherein the monitoring system is configured to;
receive, from the monitoring server, the monitored property response, andtake action based on the monitored property response.
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Accused Products
Abstract
Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.
10 Citations
20 Claims
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1. A system for monitoring a property, the system comprising:
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a monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties; a monitoring system that is located at a property, that is configured to monitor the property, that is configured to communicate with the monitoring server in performing monitoring operations, and that includes one or more sensors that are located at the property and that are configured to sense attributes of the property; and a mobile device application that is loaded onto a mobile device, that is configured to communicate with the monitoring server, and that is configured to control the monitoring system through communication with the monitoring server, wherein the mobile device application is configured to; receive duress user input to signify that a user providing the duress user input is involved in a duress situation, determine a location of the mobile device on which the mobile device application is loaded at a time of receipt of the duress user input, and report, to the monitoring server, the duress user input with the determined location of the mobile device on which the mobile device application is loaded; wherein the monitoring server is configured to; receive the report of the duress user input and the determined location of the mobile device on which the mobile device application is loaded, access, from electronic storage, one or more rules that define actions to be taken in response to duress input, analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input, alert, based on the analysis, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems, determine, based on the analysis, a mobile device response to the duress user input, and report, to the mobile device application, the mobile device response; wherein the mobile device application is configured to; receive, from the monitoring server, the mobile device response, and take action based on the mobile device response; wherein the monitoring server is configured to; determine, based on the analysis, a monitored property response to the duress user input, and report, to the monitoring system that is located at the property, the monitored property response; and wherein the monitoring system is configured to; receive, from the monitoring server, the monitored property response, and take action based on the monitored property response. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties and comprising:
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at least one processor; and at least one computer-readable storage medium coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising; receiving, from a mobile device application, a report of duress user input and a determined location of a mobile device on which the mobile device application is loaded, the mobile device application being configured to communicate with the monitoring server and being configured to control a monitoring system through communication with the monitoring server; accessing, from electronic storage, one or more rules that define actions to be taken in response to duress input; analyzing duress criteria with respect to the one or more rules that define actions to be taken in response to duress input; alerting, based on the analysis, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems; determining, based on the analysis, a mobile device response to the duress user input and a monitored property response to the duress user input; reporting, to the mobile device application, the mobile device response; and reporting, to the monitoring system, the monitored property response. - View Dependent Claims (19)
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20. A mobile device comprising:
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at least one processor; and a mobile device application that is loaded onto the mobile device, that is configured to communicate with a monitoring server, and that is configured to control a monitoring system through communication with the monitoring server, the monitoring server being configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, and being remote from the properties, the monitoring system being located at a property, being configured to monitor the property, being configured to communicate with the monitoring server in performing monitoring operations, and including one or more sensors that are located at the property and that are configured to sense attributes of the property, and the mobile device application comprising instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising; receiving duress user input to signify that a user providing the duress user input is involved in a duress situation; determining a location of the mobile device on which the mobile device application is loaded at a time of receipt of the duress user input; reporting, to the monitoring server, the duress user input with the determined location of the mobile device on which the mobile device application is loaded; receiving, from the monitoring server, a mobile device response to the duress user input; and taking action based on the mobile device response.
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Specification