System and methods for facilitating object assignments

• US 9,819,561 B2
• Filed: 10/14/2016
• Issued: 11/14/2017
• Est. Priority Date: 10/26/2000
• Status: Expired due to Term

• Current Assignee: LivePerson Incorporated
• Original Assignee: LivePerson Incorporated
• Inventors: Freishtat, Gregg, Hufford, Steve, McFall, Dodge, Wilson, Jackson, Hyman, Tanya, Rijsinghani, Vikas, Kaib, Paul
• Primary Examiner(s): NGUYEN, PHUOC H
• Application Number:
  US15/294,441
• Publication Number:
  US 20170171047A1
• Time in Patent Office: 396 Days
• Field of Search: 709203, 709217, 709227
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0617 Representative agent
• CPC Class Codes: G06Q 30/0623 Item investigation
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/4025 where none of the additional parallel sessions is real time or time sensitive, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

The present invention determines which network devices are likely to have a positive result in engagements with terminal devices. A server can obtain data about network devices with respect to the communication session with a network site. Then the server can use rules to define a set of network devices that are eligible to interact or communicate with a terminal device. The server can connect to the network devices as randomly as possible. Terminal devices can initiate engagements with network devices. The server can detect characteristics in the interaction of engagements that have positive results. The server generates an evaluation protocol based on the characteristics, to assign new network devices a parameter representing how close the new network device conforms to the evaluation protocol. The parameter is used by the system in real-time to inform terminal devices as to which network devices to connect to and in what order.

Claims

1. A computer-implemented method, comprising:

receiving, on a computing device, input corresponding to terminal device data from a plurality of terminal devices, wherein data from a terminal device includes a result code indicating a result of an engagement executed on a server;

identifying a plurality of network devices that have been used to obtain an object from the server during a plurality of engagements;

storing a set of attributes associated with each of the identified plurality of network devices;

identifying, from the set of attributes, a result code corresponding to the plurality of engagements, wherein the result code indicates that each of the identified plurality of network devices were used to obtain the object from the server;

performing a regression analysis on the stored set of attributes, wherein performing the regression analysis includes generating a subset of common attributes from the set of attributes for the plurality of engagements that include the result code, wherein the generated subset of common attributes includes one or more attributes that are predictive of an object assignment during one or more engagements;

comparing attributes of a new network device on the server to the generated subset of common attributes;

generating a similarity parameter for the new network device based on the comparison; and

determining whether to facilitate a terminal device communication based on the similarity parameter.

2. The computer-implemented method of claim 1, wherein the set of attributes includes one more network device attributes, one or more network device actions, and terminal device data.

3. The computer-implemented method of claim 2, wherein the one more network device attributes includes a time of a last visit of each of the identified plurality of network devices, a network device type of each of the identified plurality of network devices, an authentication status of each of the identified plurality of network devices, a location of each of the identified plurality of network devices, or an Internet Protocol (IP) address of each of the identified plurality of network devices.

4. The computer-implemented method of claim 2, wherein the one or more network device actions includes an amount of time spent on the by each of the identified plurality of network devices, page navigation of each of the identified plurality of network devices, or one or more form field entries of each of the identified plurality of network devices.

5. The computer-implemented method of claim 2, wherein the terminal device data includes one or more result codes.

6. The computer-implemented method of claim 1, wherein identifying the plurality of network devices includes:

randomly facilitating terminal device communication with each of the plurality of terminal devices.

7. A system, comprising:

a processor; and

a non-transitory computer-readable storage medium containing instructions configured to cause the processor to perform operations including;

receiving input corresponding to terminal device data from a plurality of terminal devices, wherein data from a terminal device includes a result code indicating a result of an engagement executed on a server;

identifying a plurality of network devices that have been used to obtain an object from the server during a plurality of engagements;

storing a set of attributes associated with each of the identified plurality of network devices;

identifying, from the set of attributes, a result code corresponding to the plurality of engagements, wherein the result code indicates that each of the identified plurality of network devices were used to obtain the object from the server;

performing a regression analysis on the stored set of attributes, wherein

performing the regression analysis includes generating a subset of common attributes from the set of attributes for the plurality of engagements that include the result code, wherein the generated subset of common attributes includes one or more attributes that are predictive of an object assignment during one or more engagements;

comparing attributes of a new network device on the server to the generated subset of common attributes;

generating a similarity parameter for the new network device based on the comparison; and

determining whether to facilitate a terminal device communication based on the similarity parameter.

8. The system of claim 7, wherein the set of attributes includes one more network device attributes, one or more network device actions, and terminal device data.

9. The system of claim 8, wherein the one more network device attributes includes a time of a last visit of each of the identified plurality of network devices, a network device type of each of the identified plurality of network devices, an authentication status of each of the identified plurality of network devices, a location of each of the identified plurality of network devices, or an IP address of each of the identified plurality of network devices.

10. The system of claim 8, wherein the one or more network device actions includes an amount of time spent on the server by each of the identified plurality of network devices, page navigation of each of the identified plurality of network devices, or one or more form field entries of each of the identified plurality of network devices.

11. The system of claim 8, wherein the terminal device data includes one or more result codes.

12. The system of claim 7, wherein identifying the plurality of network devices includes:

randomly facilitating terminal device communication with each of the plurality of network devices.

13. A computer-program product, tangibly embodied in a non-transitory machine readable medium, including instructions configured to cause a data processing apparatus to:

receive input corresponding to terminal device data from a plurality of terminal devices, wherein data from a terminal device includes a result code indicating a result of an engagement executed on a server;

identify a plurality of network devices that have been used to obtain an object from the server during a plurality of engagements;

store a set of attributes associated with each of the identified plurality of network devices;

identify, from the set of attributes, a result code corresponding to the plurality of engagements, wherein the result code indicates that each of the identified plurality of network devices were used to obtain the object from the server;

perform a regression analysis on the stored set of attributes, wherein performing the regression analysis includes generating a subset of common attributes from the set of attributes for the plurality of engagements that include the result code, wherein the generated subset of common attributes includes one or more attributes that are predictive of an object assignment during one or more engagement;

compare attributes of a new network device on the server to the generated subset of common attributes;

generate a similarity parameter for the new network device based on the comparison; and

determine whether to facilitate a terminal device communication based on the similarity parameter.

14. The computer-program product of claim 13, wherein the set of attributes includes one more network device attributes, one or more network device actions, and terminal device data.

15. The computer-program product of claim 14, wherein the one more network device attributes includes a time of a last visit of each of the identified plurality of network devices, a network device type of each of the identified plurality of network devices, an authentication status of each of the identified plurality of network devices, a location of each of the identified plurality of network devices, or an IP address of each of the identified plurality of network devices.

16. The computer-program product of claim 14, wherein the one or more network device actions includes an amount of time spent on the server by each of the identified plurality of network devices, page navigation of each of the identified plurality of network devices, or one or more form field entries of each of the identified plurality of network devices.

17. The computer-program product of claim 14, wherein the terminal device data includes one or more result codes.

18. The computer-program product of claim 13, wherein identifying the plurality of network device includes:

randomly facilitate terminal device communication with each of the plurality of network devices.