Apparatus and method for optimized multi-format communication delivery protocol prediction

• US 9,819,621 B2
• Filed: 12/31/2015
• Issued: 11/14/2017
• Est. Priority Date: 12/27/2013
• Status: Active Grant

• Current Assignee: Entefy Inc.
• Original Assignee: Entefy Inc.
• Inventors: Ghafourifar, Alston, Ghafourifar, Mehdi
• Primary Examiner(s): Eskandarnia, Arvin
• Assistant Examiner(s): Ballard, Matthew
• Application Number:
  US14/985,721
• Publication Number:
  US 20160119260A1
• Time in Patent Office: 684 Days
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

This disclosure relates generally to apparatus, methods, and computer readable media for composing communications for computing devices across multiple formats and multiple protocols. More particularly, but not by way of limitation, this disclosure relates to apparatus, methods, and computer readable media to permit computing devices, e.g., smartphones, tablets, laptops, and the like, to send communications in a number of pre-determined and/or ‘determined-on-the-fly’ optimal communications formats and/or protocols. Determinations of optimal delivery methods may be intelligently based on the sender individually or the relationship with the sender in the context of a group of recipients—including the format of the incoming communication, the preferred format of the recipient and/or sender, and an optimal format for a given communication message. The techniques disclosed herein allow communications systems to become ‘message-centric’ or ‘people-centric,’ as opposed to ‘protocol-centric,’ eventually allowing consideration of message protocol to fall away entirely for the sender of the communication.

Claims

1. A non-transitory computer readable medium comprising computer instructions stored thereon to cause one or more processing units to:

receive a cross-protocol communication history for a user;

receive a message from the user addressed to one or more desired recipients;

determine, based on the cross-protocol communication history for the user, an optimal protocol for delivery of the message for each of the one or more desired recipients, wherein the instructions to determine further comprise instructions to use a predictive time-based data model, and wherein the cross-protocol communication history for the user is associated with a Universal Message Object (UMO), which UMO comprises at least one of each of the following objects;

a message common object, a message unique object, and a participant object;

transform the message into the respective optimal delivery protocol for each of the one or more desired recipients;

transmit the message in the respective optimal delivery protocol to each of the one or more desired recipients; and

update the cross-protocol communication history for the user and the predictive time-based data model based, at least in part, on the transmission of the message.

2. The non-transitory computer readable medium of claim 1, wherein the cross-protocol communication history for the user comprises at least one of the following:

a frequency of communication protocol usage;

a time of day of communication;

a historic rate of response; and

a pattern of group communications.

3. The non-transitory computer readable medium of claim 1, wherein the instructions to determine an optimal protocol for delivery comprise instructions to:

analyze historic patterns of communication of the user based on context;

analyze historic patterns of communication of the one or more desired recipients based on context; and

determine the intersection of the historic patterns of the user and the historic patterns of the one or more desired recipients.

4. The non-transitory computer readable medium of claim 3, wherein the context comprises at least one of the following:

geo-locational information, time of day, and content of the message.

5. The non-transitory computer readable medium of claim 1, wherein the instructions to determine are executed at a set interval of time based, at least in part, on the predictive time-based data model.

6. The non-transitory computer readable medium of claim 1, wherein the optimal protocol for delivery of the message for at least one of the one or more desired recipients comprises at least one of the following protocols:

Short Message Service (SMS);

email;

instant messaging; and

voice mail.

7. The non-transitory computer readable medium of claim 1, wherein the predictive time-based data model comprises a factorization machine.

8. An apparatus comprising:

a memory; and

one or more processing units, communicatively coupled to the memory wherein the memory stores instructions to configure the one or more processing units to;

receive a cross;

protocol communication history for a user;

receive a message from the user addressed to one or more desired recipients;

determine, based on the cross-protocol communication history for the user, an optimal protocol for delivery of the message for each of the one or more desired recipients, wherein the instructions to determine further comprise instructions to use a predictive time-based data model, and wherein the cross-protocol communication history for the user is associated with a Universal Message Object (UMO), which UMO comprises at least one of each of the following objects;

a message common object, a message unique object, and a participant object;

transform the message into the respective optimal delivery protocol for each of the one or more desired recipients;

transmit the message in the respective optimal delivery protocol to each of the one or more desired recipients; and

update the cross;

protocol communication history for the user and the predictive time-based data model based, at least in part, on the transmission of the message.

9. The apparatus of claim 8, wherein the cross:

protocol communication history comprises frequency of communication method, time of day of communication, historic rates of response, and patterns of group communication.

10. The apparatus of claim 8, wherein the instructions to determine comprise instructions to:

analyze historic patterns of communication of the user based on context;

analyze historic patterns of communication of the one or more desired recipients based on context; and

determine the intersection of the historic patterns of the user and the historic patterns of the one or more desired recipients.

11. The apparatus of claim 10, wherein the context comprises at least one of the following:

geo-locational information, time of day, and content of the message.

12. The apparatus of claim 8, wherein the instructions to determine are executed at a set interval of time based, at least in part, on the predictive time-based data model.

13. The apparatus of claim 8, wherein the optimal protocol for delivery of the message for at least one of the one or more desired recipients comprises at least one of the following protocols:

Short Message Service (SMS);

email;

instant messaging; and

voice mail.

14. A computer-implemented method for selecting optimal transmission of digital messages comprising:

receiving a cross protocol communication history for a user;

receiving a message from the user addressed to one or more desired recipients;

determining, based on the cross-protocol communication history for the user, an optimal protocol for delivery of the message for each of the one or more desired recipients, wherein determining further comprises using a predictive time-based data model, and wherein the cross-protocol communication history for the user is associated with a Universal Message Object (UMO), which UMO comprises at least one of each of the following objects;

a message common object, a message unique object, and a participant object;

transforming the message into the respective optimal delivery protocol for each of the one or more desired recipients;

transmitting the message in the respective optimal delivery digital protocol to each of the one or more desired recipients; and

updating the cross protocol communication history for the user and the predictive time-based model based, at least in part, on the transmission of the message.

15. The computer-implemented method of claim 14, wherein the cross:

protocol communication history comprises frequency of communication method, time of day of communication, historic rates of response, and patterns of group communication.

16. The computer-implemented method of claim 14, wherein determining comprises:

analyzing historic patterns of communication of the user based on context;

analyzing historic patterns of communication of the one or more desired recipients based on context; and

determining the intersection of the historic patterns of the user and the historic patterns of the one or more desired recipients.

17. The computer-implemented method of claim 16, wherein the context comprises at least one of the following:

geo-locational information, time of day, and content of the message.

18. The computer-implemented method of claim 14, wherein the determining is executed at a set interval of time based, at least in part, on the predictive time-based data model.

19. The computer-implemented method of claim 14, wherein the optimal protocol for delivery of the message for at least one of the one or more desired recipients comprises at least one of the following protocols:

Short Message Service (SMS);

email;

instant messaging; and

voice mail.

20. The computer-implemented method of claim 14, wherein the predictive time-based data model comprises a factorization machine.