System for updating a calendar or task status in home care scheduling via telephony
First Claim
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1. A telephony accessible calendar system for use in a home care scheduling system for scheduling multiple daily work shifts of home care providers, comprising:
- a scheduling computer system configured to organize a plurality of work shifts of remote operating home care workers and specify tasks for the work shifts;
a confirmation computer system configured to;
receive, over a voice telephony network, a clock in call from a worker of the remote operating home care workers for a work shift of the plurality of work shifts of the worker;
in response to receipt of the clock in call, transmit to the worker, over the voice telephony network, a voice reading of tasks assigned to the worker for the work shift for the worker without issuing a prompt to at least one completion status update;
in response to receipt of a first call subsequent to the clock in call, transmit to the worker, over the voice telephony network, a voice reading of the tasks assigned to the worker for the work shift of the worker, with the voice reading including prompts to provide at least one completion status update;
receive, over the voice telephony network, at least one completion status update; and
receive, over the voice telephony network, an electronic signature including at least one of a voice signature and a keypress signature affirming the completion status update.
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Abstract
A telephony accessible calendar system is provided for use in a home care scheduling system for scheduling multiple daily work shifts of home care providers that includes a scheduling to organize work shifts of remote operating home care workers and confirmation to obtain an electronic signature from one or more persons operating as individual signers near the end of a work shift.
157 Citations
18 Claims
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1. A telephony accessible calendar system for use in a home care scheduling system for scheduling multiple daily work shifts of home care providers, comprising:
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a scheduling computer system configured to organize a plurality of work shifts of remote operating home care workers and specify tasks for the work shifts; a confirmation computer system configured to; receive, over a voice telephony network, a clock in call from a worker of the remote operating home care workers for a work shift of the plurality of work shifts of the worker; in response to receipt of the clock in call, transmit to the worker, over the voice telephony network, a voice reading of tasks assigned to the worker for the work shift for the worker without issuing a prompt to at least one completion status update; in response to receipt of a first call subsequent to the clock in call, transmit to the worker, over the voice telephony network, a voice reading of the tasks assigned to the worker for the work shift of the worker, with the voice reading including prompts to provide at least one completion status update; receive, over the voice telephony network, at least one completion status update; and receive, over the voice telephony network, an electronic signature including at least one of a voice signature and a keypress signature affirming the completion status update. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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Specification