Insurance processing system and method using mobile devices for proof of ownership

• US 9,836,793 B2
• Filed: 09/08/2010
• Issued: 12/05/2017
• Est. Priority Date: 12/31/2009
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Busque, Kevin J., Amigo, Andrew J., Borden, Richard M., Peak, David F., Walters, Eugene J.
• Primary Examiner(s): Wong, Eric T
• Application Number:
  US12/877,784
• Publication Number:
  US 20110161117A1
• Time in Patent Office: 2,645 Days
• Field of Search: 705 4
• CPC Class Codes: G01C 21/3461 Preferred or disfavoured areas, e.g. dangerous zones, toll or emission zones, intersections, manoeuvre types, segments such as motorways, toll roads, ferries
• CPC Class Codes: G01C 21/36 Input/output arrangements for on-board computers
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/3223 Realising banking transactions through M-devices
• CPC Class Codes: G06Q 20/3278 RFID or NFC payments by means of M-devices
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/22 Social work or social welfare, e.g. community support activities or counselling services
• CPC Class Codes: G16H 10/40 for data related to laboratory analysis, e.g. patient specimen analysis
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 10/65 stored on portable record carriers, e.g. on smartcards, RFID tags or CD
• CPC Class Codes: G16H 40/63 for local operation
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

Systems, methods and apparatus for creating, analyzing and updating a property inventory are disclosed which include receiving, from a user operating a mobile device, a request to add a new item of property to an insurance inventory associated with an insurance policy, the request including information identifying the new item, at least a first image of the new item, and information identifying a location of the new item. An insurance inventory system is operated to add the new item to an insurance inventory associated with the insurance policy, the updating including computing a total current value of the insurance inventory including the new item. A coverage engine is operated to compare coverage limits associated with the insurance policy to the total current value of the insurance inventory to determine if the total current value is within a coverage limit of the insurance policy. A response is transmitted to the user based on the determination.

Claims

1. A computer system, comprising:

a mobile device, coupled to a sensor for determining quality of items, and configured to execute an application program to capture an image of a first item, generate an interface prompting a user for data relating to the first item, activate the sensor to determine quality of the first item, perform an analysis based on data from the sensor, prompt the user to capture, via a camera of the mobile device, an image of one or more of a bar code, serial number or product code of the first item, receive in response to the prompt an image of one or more of a bar code, serial number or product code of the first item, communicate with one or more comparison services to obtain comparative pricing information associated with the first item employing the at least one of bar code, serial number or product code, and automatically transmit a record including the captured image data, data entered via the user interface, location information automatically captured via a GPS receiver of the mobile device, time information, the image of one or more of a bar code, serial number or product code of the first item, the obtained comparative pricing information, quality data received from the sensor and data resulting from the analysis;

the application program being further configured to, responsive to receipt of a response to a request to add an item, automatically display the received response on an interface of the mobile device;

a data storage device storing, updating and providing access to data defining a plurality of insurance coverage;

a computer processor for executing program instructions and for retrieving said data defining a plurality of insurance coverage rules from the data storage device;

a memory, coupled to the computer processor, storing program instructions for execution by the computer processor to;

receive, from the mobile device, the transmitted record;

analyze stored property inventory data including said received record information, including said comparative pricing information, to determine a current total value of a property inventory including a value of said at least first item to be added;

compare said property inventory, said current total value of said property inventory, said location information and said information identifying said at least first item to be added with said data defining a plurality of insurance coverage rules, said plurality of insurance coverage rules including at least a first geographical limit; and

generate and transmit to the mobile device a response to said request to add an item based on a result of said comparison, the response including an indication of whether said current total value of said property inventory exceeds one or more of said plurality of insurance coverage rules and whether said location information is within the at least a first geographical limit.

2. The computer system of claim 1, further comprising program instructions for execution by the processor to receive, from a user operating a mobile device, a request to create a new property inventory, wherein said request to add at least a first item is a request to add said at least a first item to said new property inventory.

3. The computer system of claim 1, wherein said information identifying said at least first item further comprises:

an item type and a date acquired.

4. The computer system of claim 1, further comprising program instructions for execution by said processor to receive, from at least one of a user operating said mobile device and a retailer, information identifying a value of said at least first item.

5. The computer system of claim 1, wherein said first image is a still image captured using a camera of said mobile device.

6. The computer system of claim 1, wherein said first image is a video image including a plurality of images of a plurality of items, said program instructions further comprising program instructions for execution by the computer processor to analyze said video image to extract data associated with each of said plurality of items.

7. The computer system of claim 1, wherein said insurance rules include at least one of a coverage rule and an exclusion rule.

8. The computer system of claim 1, wherein said program instructions to analyze said property inventory further comprise program instructions to:

obtain a value of at least a first item of said property inventory using a third party data source.

9. The computer system of claim 8, wherein said program instructions to obtain a value of at least a first item further comprise program instructions to:

retrieve a purchase price of said at least first item from a third party database.

10. The computer system of claim 9, wherein said third party database is a database of financial transactions made by said user.

11. The computer system of claim 1, wherein said plurality of insurance rules includes a rule specifying a threshold to determine when a message is to be transmitted to said user indicating that said user has insufficient coverage.

12. The computer system of claim 1, wherein said plurality of insurance rules includes a rule specifying a threshold to determine when a message is to be transmitted to said user indicating that said user has excess coverage.

13. The computer system of claim 1, wherein the data received from the mobile device further comprises temperature data, said data defining a plurality of insurance coverage rules further comprises an insurance coverage rule that at least one of a room and a product be kept at a certain minimum temperature, and said instructions are further for said computer processor to compare said received temperature data to said insurance coverage rule that at least one of a room and a product be kept at a certain minimum temperature.

14. The computer system of claim 1, wherein the mobile device being configured to execute an application program to capture an image of a first item comprises the mobile device being configured to capture video images of a plurality of items, identifying the images using image processing, and geotagging the images.

15. A portable wireless communication device, comprising:

a communication port;

a sensor for determining quality of items;

a processor;

a memory;

and a program, wherein the program is stored in the memory and configured to be executed by the processor, the program including;

instructions for detecting a user action to add an item to an insurance inventory of said user;

instructions for receiving information identifying an item, including an item type and a date acquired;

instructions for activating a sensor, coupled to the portable wireless communication device, for determining quality of an item, to determine quality of the first item, and for performing an analysis based on data from the sensor;

instructions for;

prompting a user to capture, via a camera of the mobile device, an image of one or more of a bar code, serial number or product code of the first item;

receive in response to the prompt an image of one or more of a bar code, serial number or product code of the first item; and

communicate with one or more comparison services to obtain comparative pricing information associated with the first item employing the at least one of bar code, serial number or product code,

instructions for capturing at least a first image of said item and associating said at least first image with a timestamp and geocode data based on a location of said capturing from a GPS receiver of said portable wireless communication device;

instructions for transmitting a request to add said item to a remote insurance processing system, said request including information identifying said user, said item type, said date acquired, said at least first image of said item, said time stamp, said geocode data, the image of one or more of a bar code, serial number or product code of the first item, the obtained comparative pricing information, a result of the analysis and data received from said sensor relating to said item; and

instructions for receiving a response from said remote insurance processing system, said response including information based on a comparison of said geocode data and at least a first insurance policy coverage rule specifying a geographical coverage limitation associated with an insurance policy of said user, and responsive to receipt of said response, automatically displaying said response on an interface of said device.

16. The portable wireless communication device of claim 15, further comprising instructions for capturing an image of a purchase receipt associated with a purchase of said item and converting said image to purchase data including a purchase price, a purchase date and a merchant, wherein said request to add said item further comprises information identifying said purchase price, said purchase date, and said merchant.

17. The portable wireless communication device of claim 15, wherein said response from said remote insurance processing system is based on the application of other insurance processing rule associated with the insurance policy of said user.

18. The portable wireless communication device of claim 15, further comprising a touch-sensitive display screen.

19. The device of claim 15, further comprising instructions for receiving information about the item from an inventory system of a retailer and the instructions for transmitting further comprising transmitting the information about the item received from the inventory system of the retailer.

20. A computerized data processing method, comprising:

by a mobile device, coupled to a sensor for determining quality of items, executing an application program to capture an image of a first item, generate an interface prompting a user for data relating to the first item, activate a sensor to determine quality of the first item, perform an analysis based on data from the sensor, prompt the user to capture, via a camera of the mobile device, an image of one or more of a bar code, serial number or product code of the first item, receive in response to the prompt an image of one or more of a bar code, serial number or product code of the first item, communicate with one or more comparison services to obtain comparative pricing information associated with the first item employing the at least one of bar code, serial number or product code, and automatically transmit a record including the captured image data, data entered via the user interface, location information automatically captured via a GPS receiver of the mobile device, time information, the image of one or more of a bar code, serial number or product code of the first item, the obtained comparative pricing information, a result of the analysis, and quality data received from the sensor; and

further executing the application program to, responsive to receipt of a response to a request to add an item, automatically display the received response on an interface of the mobile device;

receiving, from a mobile device, a request to update a status of an item of property in an insurance inventory associated with a commercial insurance policy, said request including at least one of (i) information identifying said item as an item to be added to said insurance inventory and including at least a first image of said item and information identifying a geographical location of said item based on information received via a GPS receiver of the mobile device, and (ii) information identifying said item as an item to be removed from said insurance inventory;

updating an inventory system in response to said request to update a status of said item of property in said insurance inventory associated with said commercial insurance policy, said updating including computing a total current value of said insurance inventory in response to said request to update;

operating a coverage engine to compare coverage limits associated with said commercial insurance policy to said total current value of said insurance inventory and said information identifying a geographical location of said item to determine if said total current value is within a coverage limit of said commercial insurance policy and if said geographical location of said item is within at least a first geographical limit of said commercial insurance policy; and

transmitting a response to said mobile device based on said determination.

21. The computerized data processing method of claim 20, further comprising:

receiving, from a merchant associated with a sale of said new item of property to said user, information identifying a price of said new item.

22. The computerized data processing system of claim 21, wherein said receiving from a merchant further comprises receiving information identifying a serial number of said new item.

23. The computerized data processing method of claim 20, wherein said insurance policy is a commercial policy and said new item is at least one of an item of inventory and an item of equipment.