Systems and methods for take-out order analytics

• US 9,842,342 B2
• Filed: 05/09/2012
• Issued: 12/12/2017
• Est. Priority Date: 05/10/2011
• Status: Active Grant

• Current Assignee: RRT Holdings, LLC
• Original Assignee: Restaurant Revolution Technologies, Inc.
• Inventors: Harman, Brett
• Primary Examiner(s): Zeender, Ryan
• Assistant Examiner(s): Haider, Fawaad
• Application Number:
  US13/467,969
• Publication Number:
  US 20120290390A1
• Time in Patent Office: 2,043 Days
• Field of Search: 705 15
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/29 characterised by micropayments
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0605 Supply or demand aggregation
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

Systems and methods for take-out order management and analysis. In an embodiment, for each of a plurality of restaurants, an interactive menu associated with the restaurant is provided to a plurality of users, a plurality of orders are received from the plurality of users, and the plurality of orders are sent to the restaurant. Order information related to the plurality of orders and the plurality of users is stored in at least one database, and analyzed.

Claims

1. A system for take-out order management and analysis, the system comprising:

a first user device associated with a first user, the first user device configured to;

receive an electronic menu associated with a restaurant;

display the electronic menu to the first user;

receive a first takeout order from the first user; and

transmit the first takeout order to a takeout order platform;

a point-of-sale (POS) system of a restaurant; and

the takeout order platform configured to communicate with the first device of the first user, comprising;

at least one hardware processor;

at least one database; and

at least one executable software module that, when executed by the at least one hardware processor, is configured to;

provide the electronic menu associated with the restaurant to the first device of the first user;

receive a first takeout order electronically from the first device of the first user;

analyze order information related to the first takeout order including determining whether a dollar amount of the first takeout order exceeds a threshold;

determine, based at least in part on the analysis, a length of a first hold period, wherein the first hold period comprises an amount of time before the first takeout order is transmitted to the POS system of the restaurant, and wherein the first hold period comprises a first length if the dollar amount of the first takeout order exceeds the threshold and the first hold period comprises a second length if the dollar amount of the first takeout order does not exceed the threshold;

hold the first takeout order during the first hold period; and

transmit the first takeout order to the POS system of the restaurant after an expiration of the first hold period,

wherein the takeout order platform is further configured to simultaneously communicate with POS systems of a plurality of restaurants and remotely cause each of the POS systems of the plurality of restaurants to process different orders placed by different users.

2. The system of claim 1, further comprising at least one application interface to one or more social networking sites for sharing information between the at least one executable software module and the one or more social networking sites.

3. The system of claim 2, wherein the at least one executable software module further analyzes information received from the one or more social networking sites.

4. The system of claim 3, wherein the at least one executable software module further generates one or more metrics or offers based on the analysis of the order information and the information received from the one or more social networking sites.

5. The system of claim 1, wherein the order information comprises order histories for the plurality of users.

6. The system of claim 5, wherein the at least one executable software module further provides offers to the plurality of users based on the analysis of the order information.

7. The system of claim 6, wherein the offers comprise one or more of restaurant promotions and up-sell options.

8. The system of claim 6, wherein the offers are provided to the plurality of users through the interactive menu.

9. The system of claim 6, further comprising at least one application interface to one or more social networking sites, wherein the offers are provided to the plurality of users through the one or more social networking sites using the at least one application interface.

10. The system of claim 1, wherein the at least one executable software module further generates one or more metrics based on the analysis of the order information, wherein the one or more metrics comprises one or more of a set of one or more most-ordered menu items and a set of one or more most-popular ones of the plurality of restaurants.

12. The method of claim 1, further comprising sharing information with one or more social networking sites via at least one application interface.

13. The method of claim 12, further comprising analyzing information received from the one or more social networking sites.

14. The method of claim 13, further comprises generating one or more metrics or offers based on the analysis of the order information and the information received from the one or more social networking sites.

21. The system of claim 1, wherein the order information related to the first takeout order that is analyzed by the executable software module further includes a time associated with the first takeout order and wherein the executable software module is configured to:

determine a first length for the first hold period when the analysis of the order information indicates that the time associated with the first takeout order comprises a peak time period; and

determine a second length for the first hold period when the analysis of the order information indicates that the time associated with the first takeout order comprises an off-peak time period.

22. The system of claim 1, wherein the time associated with the first takeout order comprises at least one of the following:

a time when the first takeout order is placed by the first user and a time when the first takeout order is required to be complete.

23. The system of claim 1, wherein the predetermined threshold comprises one of the following:

a maximum dollar amount and a minimum dollar amount.

24. The system of claim 1, wherein the order information related to the first takeout order that is analyzed by the executable software module further includes at least one of a type of the first takeout order and a channel through which the first takeout order is received.

25. The system of claim 1, wherein the executable software module is further configured to determine the length of the first hold period based on at least one of an order volume and order capacity of the restaurant.

26. The system of claim 1, wherein the order information related to the first takeout order that is analyzed by the executable software module further includes whether the first takeout order comprises an advance order.

27. The system of claim 26, wherein the executable software module is configured to:

determine a first length for the first hold period when at least one of the order volume and order capacity of the restaurant is equal to or exceeds a predetermined threshold; and

determine a second length for the first hold period when at least one of the order volume and order capacity of the restaurant is less than the predetermined threshold.

36. The system of claim 1, wherein the at least one executable software module further receives a second takeout order electronically from a second device of a second user, analyzes order information related to the second takeout order, and determines, based at least in part on the analysis, a length of a second hold period, wherein the second hold period comprises an amount of time before the second takeout order is transmitted to the POS system of the restaurant, and wherein the length of the second hold period is different than the length of the first hold period.

38. The system of claim 1, wherein the first user device comprises one of a smartphone, tablet personal computer (PC), PC, and workstation.

40. The system of claim 1, wherein the takeout order platform is further configured to determine a source of an order request;

in response to determining the source of the order request is a call center, the takeout order platform is configured to cause a call center specific electronic menu to be presented by the call center;

in response to determining the source of the order request is a website, the takeout order platform is configured to cause a website specific electronic menu to be presented by the website; and

in response to determining the source of the order request is a mobile device, the takeout order platform is configured to cause a mobile device specific electronic menu to be presented by the mobile device.

11. A method for take-out order management and analysis, the method comprising, by at least one hardware processor comprising a takeout order platform:

providing an electronic menu associated with a restaurant to a first device of a first user configured to receive and display the electronic menu to the first user, receive a first takeout order from the first user, and transmit the first takeout order to the takeout order platform;

receiving the first takeout order from the first device of the first user;

analyzing order information related to the first takeout order including determining whether a dollar amount of the first takeout order exceeds a threshold;

determining, based at least in part on the analysis, a length of a first hold period, wherein the first hold period comprises an amount of time before the first takeout order is transmitted to a point-of-sale (POS) system of the restaurant, and wherein the first hold period comprises a first length if the dollar amount of the first takeout order exceeds the threshold and the first hold period comprises a second length if the dollar amount of the first takeout order does not exceed the threshold;

holding the first takeout order during the first hold period;

transmitting the first takeout order to the POS system of the restaurant after an expiration of the first hold period; and

communicating simultaneously by the takeout order platform with POS systems of a plurality of restaurants and remotely causing each of the POS systems of the plurality of restaurants to process different orders placed by different users.

15. The method of claim 11, wherein the order information comprises order histories for the plurality of users.

16. The method of claim 15, further comprising providing offers to the plurality of users based on the analysis of the order information.

17. The method of claim 16, wherein the offers comprise one or more of restaurant promotions and up-sell options.

18. The method of claim 16, wherein the offers are provided to the plurality of users through the interactive menu.

19. The method of claim 16, wherein the offers are provided to the plurality of users through one or more social networking sites using at least one application interface.

20. The method of claim 11, further comprising generating one or more metrics based on the analysis of the order information, wherein the one or more metrics comprises one or more of a set of one or more most-ordered menu items and a set of one or more most-popular ones of the plurality of restaurants.

28. The method of claim 11, wherein the predetermined threshold comprises one of the following:

a maximum dollar amount and a minimum dollar amount.

29. The method of claim 11, wherein order information related to the first takeout order that is analyzed further includes at least one of a type of the first takeout order and a channel through which the first takeout order is received.

30. The method of claim 11, further comprising determining the length of the hold period based on at least one of an order volume and order capacity of the restaurant.

31. The method of claim 30, further comprising:

determining a first length for the first hold period when at least one of the order volume and order capacity of the restaurant is equal to or exceeds a predetermined threshold; and

determining a second length for the first hold period when at least one of the order volume and order capacity of the restaurant is less than the predetermined threshold.

32. The method of claim 11, further comprising determining the length of the first hold period based on whether the first takeout order comprises an advance order.

33. The method of claim 11, wherein the order information related to the first takeout order that is analyzed further includes a time associated with the first takeout order.

34. The method of claim 33, further comprising:

determining a first length for the first hold period when the analysis of the order information indicates that the time associated with the first takeout order comprises a peak time period; and

determining a second length for the first hold period when the analysis of the order information indicates that the time associated with the first takeout order comprises an off-peak time period.

35. The method of claim 33, wherein the time associated with the first takeout order comprises at least one of the following:

a time when the first takeout order is placed by the user and a time when the first takeout order is required to be complete.

37. The method of claim 11, further comprising receiving a second takeout order electronically from a second device of a second user, analyzing order information related to the second takeout order, and determining, based at least in part on the analysis, a length of a second hold period, wherein the second hold period comprises an amount of time before the second takeout order is transmitted to the POS system of the restaurant, and wherein the length of the second hold period is different than the length of the first hold period.

39. The method of claim 11, wherein the first user device comprises one of a smartphone, tablet personal computer (PC), PC, and workstation.

41. The method of claim 11, further comprising, by the takeout order platform:

determining a source of an order request;

in response to determining the source of the order request is a call center, causing a call center specific electronic menu to be presented by the call center;

in response to determining the source of the order request is a website, causing a website specific electronic menu to be presented by the website; and

in response to determining the source of the order request is a mobile device, causing a mobile device specific electronic menu to be presented by the mobile device.