Calendaring activities based on communication processing

• US 9,843,621 B2
• Filed: 05/17/2013
• Issued: 12/12/2017
• Est. Priority Date: 05/17/2013
• Status: Expired due to Fees

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Thapar, Raman
• Primary Examiner(s): Mishra, Richa
• Application Number:
  US13/897,186
• Publication Number:
  US 20140343936A1
• Time in Patent Office: 1,670 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/4025 where none of the additional parallel sessions is real time or time sensitive, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

A method is provided in one embodiment and includes establishing a communication session involving a first endpoint and a second endpoint that are associated with a session, the first endpoint being associated with a first identifier and the second endpoint being associated with a second identifier. The method also includes evaluating first data for the first endpoint; evaluating second data for the second point; and determining whether to initiate a calendaring activity based, at least in part, on the first data and the second data. In more specific embodiments, the method includes evaluating a first availability associated with the first endpoint; evaluating a second availability associated with the second endpoint; and suggesting a future meeting based, at least in part, on the first availability and the second availability.

Claims

1. A method, comprising:

creating a vocabulary of terms that indicate culturally affirmative responses;

monitoring a conversation associated with a communication session involving a first endpoint and a second endpoint, wherein the communication session involves at least two participants;

identifying a portion of the conversation that includes an exchange between a first participant and a second participant;

evaluating first data associated with the first participant during the exchange;

evaluating second data associated with the second participant during the exchange;

determining an identity of the first participant using voice/speech pattern recognition;

determining an identity of the second participant using voice/speech pattern recognition;

determining historical speech patterns and behaviors of the first and second participants, wherein the determined historical speech patterns and behaviors are used to perform the identifying and wherein the speech patterns include at least one of pitch, rising pitch, various vocative chants, boundary tones, boundary conditions, delay, down step, and pitch accents;

when the first data and the second data associated with the first participant and the second participant during the exchange include information for a future meeting along with a culturally affirmative response, evaluating a first availability of the first participant, evaluating a second availability of the second participant, and initiating a calendar entry for the future meeting based, at least in part, on the first availability and the second availability, the respective identities of the first and second participants, and the determined historical speech patterns and behaviors; and

when the first data and the second data associated with the first participant and the second participant during the exchange include information for a reminder along with a culturally affirmative response, initiating a reminder entry based, at least in part, on the first data and the second data and the identities of the first and second participants; and

when the first data and the second data associated with the first participant and the second participant during the exchange include information indicating approval of a document by one of the first and second participants, prompting at least one of the first and second participants to approve an auto-signature of the document based, at least in part, on the first data and the second data and the identities of the first and second participants;

wherein the method further comprises assigning one or more follow-up items to a third endpoint that was not initially involved in the communication session, wherein the assigning is based, at least in part, on the first data and the second data associated with the first participant and the second participant during the exchange.

2. The method of claim 1, wherein the communication session is a selected one of a group of sessions, the group consisting of:

a) a video conference session;

b) an audio conference session;

c) an instant messaging session; and

d) an e-mail session.

3. The method of claim 1, further comprising:

performing a speech to text analysis on at least a portion of the communication session in order to determine whether to initiate the calendaring activity.

4. The method of claim 1, further comprising:

providing a pop-up window to offer a list of calendar options to the first participant and the second participant based, at least in part, on the first data and the second data associated with the first participant and the second participant during the exchange.

5. The method of claim 1, wherein heuristics are used in order to determine whether to initiate the calendaring activity.

6. The method of claim 1, wherein previously defined speech patterns are used in order to determine whether to initiate the calendaring activity.

16. The method of claim 1, further comprising assigning information to contact information associated with the first participant or the second participant based, at least in part, on the first data and the second data associated with the first participant and the second participant during the exchange.

7. Non-transitory media that includes code for execution and when executed by a processor operable to perform operations comprising:

creating a vocabulary of terms that indicate culturally affirmative responses;

monitoring a conversation associated with a communication session involving a first endpoint and a second endpoint, wherein the communication session involves at least two participants;

identifying a portion of the conversation that includes an exchange between a first participant and a second participant;

evaluating first data associated with the first participant during the exchange;

evaluating second data associated with the second participant during the exchange;

determining an identity of the first participant using voice/speech pattern recognition;

determining an identity of the second participant using voice/speech pattern recognition;

determining historical speech patterns and behaviors of the first and second participants, wherein the determined historical speech patterns and behaviors are used to perform the identifying and wherein the speech patterns include at least one of pitch, rising pitch, various vocative chants, boundary tones, boundary conditions, delay, down step, and pitch accents;

when the first data and the second data associated with the first participant and the second participant during the exchange include information for a future meeting along with a culturally affirmative response, evaluating a first availability of the first participant, evaluating a second availability of the second participant, and initiating a calendar entry for the future meeting based, at least in part, on the first availability and the second availability, the respective identities of the first and second participants, and the determined historical speech patterns and behaviors; and

when the first data and the second data associated with the first participant and the second participant during the exchange include information for a reminder along with a culturally affirmative response, initiating a reminder entry based, at least in part, on the first data and the second data and the identities of the first and second participants; and

when the first data and the second data associated with the first participant and the second participant during the exchange include information indicating approval of a document by one of the first and second participants, prompting at least one of the first and second participants to approve an auto-signature of the document based, at least in part, on the first data and the second data and the identities of the first and second participants;

wherein the operations further comprise assigning one or more follow-up items to a third endpoint that was not initially involved in the communication session, wherein the assigning is based, at least in part, on the first data and the second data associated with the first participant and the second participant during the exchange.

8. The media of claim 7, wherein the communication session is a selected one of a group of sessions, the group consisting of:

a) a video conference session;

b) an audio conference session;

c) an instant messaging session; and

d) an e-mail session.

9. The media of claim 7, the operations further comprising:

performing a speech to text analysis on at least a portion of the communication session in order to determine whether to initiate the calendaring activity.

10. The media of claim 7, the operations further comprising:

providing a pop-up window to offer a list of calendar options to the first participant and the second participant based, at least in part, on the first data and the second data associated with the first participant and the second participant during the exchange.

11. The media of claim 7, wherein heuristics are used in order to determine whether to initiate the calendaring activity.

12. The media of claim 7, wherein previously defined speech patterns are used in order to determine whether to initiate the calendaring activity.

13. An apparatus, comprising:

a communication tracking module that includes a culturally-based response module that includes a vocabulary of terms that indicate culturally affirmative responses, a memory element configured to store data, and a processor operable to execute instructions associated with the data, wherein the processor and the memory element cooperate such that the communication tracking module is configured for;

monitoring a conversation associated with a communication session involving a first endpoint and a second endpoint, wherein the communication session involves at least two participants;

identifying a portion of the conversation that includes an exchange between a first participant and a second participant;

evaluating first data associated with the first participant during the exchange;

evaluating second data associated with the second participant during the exchange;

determining an identity of the first participant using voice/speech pattern recognition;

determining an identity of the second participant using voice/speech pattern recognition;

determining historical speech patterns and behaviors of the first and second participants, wherein the determined historical speech patterns and behaviors are used to perform the identifying and wherein the speech patterns include at least one of pitch, rising pitch, various vocative chants, boundary tones, boundary conditions, delay, down step, and pitch accents;

when the first data and the second data associated with the first participant and the second participant during the exchange include information for a future meeting along with a culturally affirmative response, evaluating a first availability of the first participant, evaluating a second availability of the second participant, and initiating a calendar entry for the future meeting based, at least in part, on the first availability and the second availability, the respective identities of the first and second participants, and the determined historical speech patterns and behaviors; and

when the first data and the second data associated with the first participant and the second participant during the exchange include information for a reminder along with a culturally affirmative response, initiating a reminder entry based, at least in part, on the first data and the second data and the identities of the first and second participants; and

when the first data and the second data associated with the first participant and the second participant during the exchange include information indicating approval of a document by one of the first and second participants, prompting at least one of the first and second participants to approve an auto-signature of the document based, at least in part, on the first data and the second data and the identities of the first and second participants;

wherein the configuration tracking module is further configured for assigning one or more follow-up items to a third endpoint that was not initially involved in the communication session, wherein the assigning is based, at least in part, on the first data and the second data associated with the first participant and the second participant during the exchange.

14. The apparatus of claim 13, wherein the communication tracking module is further configured for:

performing a speech to text analysis on at least a portion of the communication session in order to determine whether to initiate the calendaring activity.

15. The apparatus of claim 13, wherein the communication tracking module is further configured for:

providing a pop-up window to offer a list of calendar options to the first participant and the second participant based, at least in part, on the first data and the second data associated with the first participant and the second participant during the exchange.