Visual assistance systems and related methods
First Claim
1. A visual assistance system comprising:
- a visual assistance service configured to;
receive one or more call requests from a plurality of registered communication devices for providing visual assistance to visually-impaired users;
establish a first communication session between a first live assistant and a first registered communication device associated with a first visually-impaired user responsive to a first call request;
receive images from the first registered communication device during the first communication session;
display the images on an electronic display associated with the first live assistant;
access, at a call station of the first live assistant, one or more of a call history, past voice messages, or past text messages for the first registered communication device during the first communication session;
transmit audio data to the first registered communication device during the first communication session; and
perform call routing during the communication session to route the communication session to a third party user device associated with a third party.
10 Assignments
0 Petitions
Accused Products
Abstract
Visual assistance systems and related methods are disclosed. A visual assistance system includes a visual assistance service configured to receive and display images from a user device on an electronic display for a live assistant. The visual assistance service is also configured to transmit assistant audio from the live assistant conveying information derived by the live assistant'"'"'s review of the images. A visual assistance system comprises a user device configured to capture and transmit the images to the visual assistance service. The user device is also configured to receive the assistant audio from the visual assistance service, and reproduce the assistant audio to a user of the user device. The user is registered with the visual assistance service as having at least a minimum level of visual disability. A method of operating the visual assistance system includes receiving the images from, and transmitting the assistant audio to the user device.
25 Citations
20 Claims
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1. A visual assistance system comprising:
a visual assistance service configured to; receive one or more call requests from a plurality of registered communication devices for providing visual assistance to visually-impaired users; establish a first communication session between a first live assistant and a first registered communication device associated with a first visually-impaired user responsive to a first call request; receive images from the first registered communication device during the first communication session; display the images on an electronic display associated with the first live assistant; access, at a call station of the first live assistant, one or more of a call history, past voice messages, or past text messages for the first registered communication device during the first communication session; transmit audio data to the first registered communication device during the first communication session; and perform call routing during the communication session to route the communication session to a third party user device associated with a third party. - View Dependent Claims (2, 3, 4, 5, 6, 17, 18, 19)
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7. A visual assistance system comprising:
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a visual assistance service; and a plurality of registered communication devices networked with the visual assistance service remote from the plurality of registered communication devices, and configured to call the visual assistance service to establish communication sessions for one or more live assistants at the visual assistance service to provide visual assistance to a visually-impaired user associated with one of the registered communication devices, wherein the visual assistance service is configured to; receive image data from the plurality of registered communication devices and send assistant audio data to the plurality of registered communication devices during their respective communication sessions; access, via a live call assistant at a call station at the visual assistance service, one or more of a call history, past voice messages, or past text messages for the respective registered communication device during the respective communication sessions; and route the communication sessions to third parties. - View Dependent Claims (8, 9, 10, 11, 12, 13, 20)
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14. A method of operating a visual assistance system, the method comprising:
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receiving call requests from a plurality of registered communication devices at a visual assistance service for providing visual assistance to visually-impaired users associated with the plurality of registered communication devices; establishing individual communication sessions between an individual registered communication device and a live assistant selected from a plurality of live assistant available for providing the visual assistance responsive to an individual call request; receiving image data from the individual registered communication device during the individual communication session; sending assistant audio data to the individual registered communication device during the individual communication session; accessing, at a call station of the first live assistant, one or more of a call history, past voice messages, or past text messages for the individual registered communication device during the first communication session; and routing the individual communication session to a third party to connect the individual registered communication device to the third party. - View Dependent Claims (15, 16)
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Specification