System and method for providing communication platform metadata

• US 9,853,872 B2
• Filed: 08/27/2015
• Issued: 12/26/2017
• Est. Priority Date: 09/17/2013
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Nowack, Matthew David, Boerjesson, Jonas
• Primary Examiner(s): Maung, Zarni
• Application Number:
  US14/838,149
• Publication Number:
  US 20150372889A1
• Time in Patent Office: 852 Days
• Field of Search: 709203, 709223-229, 709230, 709250
• CPC Class Codes: H04L 43/04 Processing captured monitoring data, e.g. for logfile generation
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A system and method that includes executing communication processes in an application platform, which comprises on behalf of outside entities, negotiating communications between a set of internal resources and at least one external resource using at least a first communication protocol and a second protocol; capturing internal log information during execution of the application platform; receiving a request to access log information by an outside entity; synthesizing the internal log information of the first protocol and at least a second protocol into a unified communication report; and transmitting the unified communication report.

Claims

1. A method comprising:

a multi-tenant application platform system;

executing at least one communication process at the application platform system on behalf of a platform account of the application platform system by negotiating communication between a set of internal resources of the application platform system and at least one external resource by using at least a first protocol and a second protocol;

during execution of the at least one communication process, capturing internal log information of the at least one communication process and storing the captured internal log information in association with the platform account, the internal log information being internal to the application platform system;

receiving from an external system of the first platform account a request to access log information by the external system, wherein the external system is external to the multi-tenant application platform system;

responsive to receiving the request to access the log information from the external system;

sanitizing the captured internal log information of the platform account by abstracting communication of multiple internal platform resources to a single proxy resource and anonymizing a set of parameters in the captured internal log information of the platform account, the request specifying the platform account; and

transmitting the sanitized log information of the platform account to the external system as a response to the request to access the log information.

2. The method of claim 1, wherein sanitizing the captured internal log information of the platform account comprises condensing a set of individual log events in the captured internal log information of the platform account into a summarizing event.

3. The method of claim 1, wherein sanitizing the captured internal log information of the platform account comprises removing at least one event of internal platform resources from the captured internal log information.

4. The method of claim 1, wherein sanitizing the captured internal log information of the platform account comprises removing references to at least one resource, the at least one resource including at least one of a platform resource and a protected partner resource.

5. The method of claim 1, wherein the sanitized log information includes captured internal log information of the first protocol and captured internal log information of the second protocol.

6. The method of claim 5, wherein the first protocol is a session initiation protocol (SIP) signaling protocol and the second protocol is an application layer protocol.

7. The method of claim 6, wherein the application layer protocol is an HTTP type protocol.

8. The method of claim 1, further comprising:

at the application platform system, setting at least one of an amount and a type of information to be sanitized for the platform account according to an access policy associated with the external system.

9. The method of claim 1, wherein negotiating communication comprises accessing procedural instructions from an external server using the second protocol, and wherein executing the at least one communication process comprises processing at least a portion of the procedural instructions in determining the communication process.

10. The method of claim 1, further comprising, at the application platform system, detecting and classifying an error in the sanitized log information.

11. The method of claim 10, further comprising, at the application platform system, and for at least one error classification, transmitting a communication to a configured destination.

12. The method of claim 11, wherein transmitting a communication to the configured destination comprises embedding a link to the sanitized log information.

13. The method of claim 10, further comprising, at the application platform system, annotating the sanitized log information with supplemental information.

14. The method of claim 13, wherein annotations include a recommended resolution to an error.

15. The method of claim 1, further comprising:

indexing properties of the captured internal log information, wherein the request to access log information is a search query; and

determining a set of sessions of log information that correspond to the search query.

16. The method of claim 1, wherein transmitting the sanitized log information of the platform account to the external system comprises:

transmitting the sanitized log information as a log report interface and providing an event replay option for at least a subset of log events of the sanitized log information.

17. The method of claim 16, wherein in the log report interface:

comparing an event to an event resulting from a replayed event and presenting differences between the event and the replayed event.