Systems and methods for customizing insurance

• US 9,875,508 B1
• Filed: 10/22/2013
• Issued: 01/23/2018
• Est. Priority Date: 11/19/2004
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Yager, Floyd M., Wilson, Thomas J.
• Primary Examiner(s): Chng, Joy
• Application Number:
  US14/060,326
• Time in Patent Office: 1,554 Days
• Field of Search: 705 4
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

System and methods provide customizable insurance according to consumer preferences. Demand simulators guide the creation of optimized packages of features, which consumers may select from to form an insurance package appropriate for their particular needs. Packages may be formed with a particular appeal to consumers with common needs, wants, or characteristics. In addition, methods and systems are provided for presenting insurance packages for consideration by customers over a network. Presented insurance packages may be formed through an optimization process or according to customer preferences.

Claims

1. An insurance article and insurance package customization system comprising:

an automobile covered by an automobile insurance package determined by an insurance package customization server,

an insurance customer terminal,

the insurance package customization server,

a customer service terminal, and

a computer network, and

wherein the insurance customer terminal is connected to the computer network,

wherein the automobile insurance package includes at least a first feature,

wherein the insurance customer terminal comprises a display, an input device, a processor and a first memory, and is configured to;

allow an insurance customer to navigate using an internet browser to an insurance company web site,

receive insurance customer identification information from the insurance customer, including at least one of a username and a password,

transmit the customer identification information via the computer network,

receive data corresponding to the automobile insurance package, wherein the data comprises at least a premium for the automobile insurance package,

cause a presentation of the premium via the display,

receive an indication from the insurance customer regarding a selection of the automobile insurance package,

transmit via the computer network the indication from the insurance customer regarding the selection of the automobile insurance package, and

wherein the insurance package customization server is coupled to the computer network, and

wherein the insurance package customization server comprises a second memory and a plurality of processors configured to engage in parallel processing, and the insurance package customization server is configured to;

receive the insurance customer identification information,

determine, via a data processing system, the automobile insurance package for the insurance customer using an optimization process,

determine the premium for the automobile insurance package that includes the at least a first feature,

transmit, to the insurance customer terminal via the computer network, the determined premium for the automobile insurance package,

receive the indication from the insurance customer terminal regarding the selection of the automobile insurance package, and

wherein the customer service terminal is coupled to the computer network, and

wherein the customer service terminal comprises an input tool, a processor and a memory, and is configured to communicate with the insurance customer terminal and the insurance package customization server,

wherein the first feature of the automobile insurance package provides that (a) upon enrollment the insurance customer will be granted at least one first deductible reduction in at least one deductible during an initial period of the automobile insurance package, and (b) when at least a first predetermined criteria is met the insurance customer will be granted an additional deductible reduction in at least one deductible during a second period of the automobile insurance package that follows the initial period of the automobile insurance package.

2. The insurance article and insurance package customization system of claim 1, wherein the automobile insurance package comprises an automobile insurance policy.

3. The insurance article and insurance package customization system of claim 2, wherein the first feature of the insurance package further provides that when at least a second predetermined criteria is met, the insurance customer will be granted a second additional deductible reduction in the at least one deductible during a third period of the automobile insurance package that follows the second period of the automobile insurance package.

4. The insurance article and insurance package customization system of claim 3, wherein the first feature of the insurance package further provides that when at least a third predetermined criteria is met, the insurance customer will be granted a third additional deductible reduction in the at least one deductible during a fourth period of the automobile insurance package that follows the third period of the automobile insurance package.

5. The insurance article and insurance package customization system of claim 4, wherein the first feature of the policy further provides that when at least a fourth predetermined criteria is met, the insurance customer will be granted a fourth additional deductible reduction in the at least one deductible during a fifth period of the automobile insurance package that follows the fourth period of the automobile insurance package.

6. The insurance article and insurance package customization system of claim 5, wherein a total of the first deductible reduction, additional deductible reduction, second additional deductible reduction, third additional deductible reduction and fourth additional deductible reduction is no more than $500.

7. An insurance package customization system comprising,

an insurance package customization server comprising,

a plurality of processors configured to engage in parallel processing, and

a memory, wherein the insurance package customization system is connected to a computer network, and

the insurance package customization server is configured to:

receive customer identification information from an insurance customer terminal through the computer network,

determine, via a data processing system, an automobile insurance package that includes a plurality of insurance features to present to an insurance customer using an optimization process, wherein the automobile insurance package provides insurance for at least one automobile,

determine a premium for the determined automobile insurance package,

access the computer network,

transmit data corresponding to the automobile insurance package, including at least the premium for the determined automobile insurance package, to the insurance customer terminal via the computer network for electronic display of the data corresponding to the automobile insurance package,

cause a presentation of the premium via the insurance customer terminal,

receive an indication from the insurance customer terminal that the automobile insurance package has been selected,

wherein one of the plurality of insurance features provides;

upon enrollment the insurance customer will be granted at least one first deductible reduction in at least one deductible during an initial period of the automobile insurance package, and

when at least a first predetermined criteria is met the insurance customer will be granted an additional deductible reduction in at least one deductible during a second period of the automobile insurance package that follows the initial period of the automobile insurance package.

8. The insurance package customization system of claim 7 wherein the automobile insurance package comprises an automobile insurance policy.

9. The insurance package customization system of claim 8, wherein the one of the plurality of insurance features further provides that when at least a second predetermined criteria is met, the insurance customer will be granted a second additional deductible reduction in the at least one deductible during a third period of the automobile insurance package that follows the second period of the automobile insurance package.

10. The insurance package customization system of claim 9, wherein the one of the plurality of insurance features further provides that when at least a third predetermined criteria is met, the insurance customer will be granted a third additional deductible reduction in the at least one deductible during a fourth period of the automobile insurance package that follows the third period of the automobile insurance package.

11. The insurance package customization system of claim 10, wherein the one of the plurality of insurance features provides that when at least a fourth predetermined criteria is met, the insurance customer will be granted a fourth additional deductible reduction in the at least one deductible during a fifth period of the automobile insurance package that follows the fourth period of the automobile insurance package.

12. The insurance package customization system of claim 11, wherein a total of the first deductible reduction, additional deductible reduction, second additional deductible reduction, third additional deductible reduction and fourth additional deductible reduction is no more than $500.

13. The insurance package customization system of claim 7 wherein the at least one first deductible reduction is implementable during the initial period of the automobile insurance package.

14. The insurance package customization system of claim 13 wherein the at least one first deductible reduction is implementable during an entirety of the initial period of the automobile insurance package.

15. The insurance package customization system of claim 7 wherein the at least one first deductible reduction in at least one deductible upon enrollment will be granted during an entirety of the initial period of the automobile insurance package.

16. An automobile insurance package customization system comprising,

an insurance package customization server comprising,

a processor, and

a memory, wherein the insurance package customization server is coupled to a computer network, and

wherein the insurance package customization server is configured to:

receive customer identification information from a terminal via the computer network,

determine, via a data processing system, an automobile insurance package that includes a plurality of insurance features to present to an insurance customer using an optimization process, wherein the automobile insurance package provides insurance for at least one automobile,

determine a premium for the determined automobile insurance package,

access the computer network,

transmit data corresponding to the automobile insurance package, including at least the premium for the determined automobile insurance package, to the terminal,

cause a presentation of the premium via the terminal,

receive an indication from the terminal that the insurance customer has selected the automobile insurance package,

wherein one of the plurality of insurance features provides;

upon enrollment the insurance customer will be granted at least one first deductible reduction in at least one deductible during an initial period of the automobile insurance package, and

when at least a first predetermined criteria is met the insurance customer will be granted an additional deductible reduction in at least one deductible during a second period of the automobile insurance package that follows the initial period of the automobile insurance package.

17. The automobile insurance package customization system of claim 16 wherein the automobile insurance package comprises an automobile insurance policy.

18. The automobile insurance package customization system of claim 17, wherein the one of the plurality of insurance features further provides that when at least a second predetermined criteria is met, the insurance customer will be granted a second additional deductible reduction in at least one deductible during a third period of the automobile insurance package that follows the second period of the automobile insurance package.

19. The automobile insurance package customization system of claim 18, wherein the one of the plurality of insurance features further provides that when at least a third predetermined criteria is met, the insurance customer will be granted a third additional deductible reduction in at least one deductible during a fourth period of the automobile insurance package that follows the third period of the automobile insurance package.

20. The automobile insurance package customization system of claim 19, wherein the one of the plurality of insurance features provides that when at least a fourth predetermined criteria is met, the insurance customer will be granted a fourth additional deductible reduction in at least one deductible during a fifth period of the automobile insurance package that follows the fourth period of the automobile insurance package.

21. The automobile insurance package customization system of claim 20, wherein a total of the first deductible reduction, additional deductible reduction, second additional deductible reduction, third additional deductible reduction and fourth additional deductible reduction is no more than $500.

22. The automobile insurance package customization system of claim 16 wherein the at least one first deductible reduction can be implemented during the initial period of the automobile insurance package.

23. The automobile insurance package customization system of claim 16 wherein the at least one first deductible reduction can be implemented during an entirety of the initial period of the automobile insurance package.

24. The automobile insurance package customization system of claim 16 wherein the at least one first deductible reduction in at least one deductible upon enrollment will be granted during an entirety of the initial period of the automobile insurance package.

25. An automobile insurance package customization system comprising,

a processor, and

a memory, wherein the insurance package customization system is coupled to a computer network, and

wherein the insurance package customization system is configured to:

determine, via a data processing system, an automobile insurance package that includes at least one insurance features using an optimization process, wherein the automobile insurance package provides insurance for at least one automobile,

determine a premium for the determined automobile insurance package,

access the computer network,

transmit data corresponding to the determined automobile insurance package, including at least the premium for the determined automobile insurance package, to a terminal via the computer network,

cause a presentation of the premium via the terminal,

receive an indication of a selection of the automobile insurance package,

wherein the at least one insurance features provides;

upon enrollment an insured will be granted at least one first deductible reduction in at least one deductible during an initial period of the automobile insurance package, and

when at least a first predetermined criteria is met the insured will be granted an additional deductible reduction in at least one deductible during a second period of the automobile insurance package that follows the initial period of the automobile insurance package.

26. The automobile insurance package customization system of claim 25 wherein the automobile insurance package comprises an automobile insurance policy.

27. The automobile insurance package customization system of claim 26, wherein one of the at least one insurance features further provides that when at least a second predetermined criteria is met, the insured will be granted a second additional deductible reduction in at least one deductible during a third period of the automobile insurance package that follows the second period of the automobile insurance package.

28. The automobile insurance package customization system of claim 27, wherein the one of the at least one insurance features further provides that when at least a third predetermined criteria is met, the insured will be granted a third additional deductible reduction in at least one deductible during a fourth period of the automobile insurance package that follows the third period of the automobile insurance package.

29. The automobile insurance package customization system of claim 28, wherein the one of the at least one insurance features further provides that when at least a fourth predetermined criteria is met, the insured will be granted a fourth additional deductible reduction in at least one deductible during a fifth period of the automobile insurance package that follows the fourth period of the automobile insurance package.

30. The automobile insurance package customization system of claim 29, wherein a total of the first deductible reduction, additional deductible reduction, second additional deductible reduction, third additional deductible reduction and fourth additional deductible reduction is no more than $500.

31. The automobile insurance package customization system of claim 25 wherein the at least one first deductible reduction can be implemented during the initial period of the automobile insurance package.

32. The automobile insurance package customization system of claim 25 wherein the at least one first deductible reduction can be implemented during an entirety of the initial period of the automobile insurance package.

33. The automobile insurance package customization system of claim 25 wherein the at least one first deductible reduction in at least one deductible upon enrollment will be granted during an entirety of the initial period of the automobile insurance package.

34. An insured article and insurance package customization system comprising:

an automobile insured by an automobile insurance package determined by the insurance package customization system,

a wireless phone comprising a display, an input device, a processor and a first memory,

an insurance package customization server comprising a second memory and a plurality of processors, and

wherein the wireless phone is configured to;

allow an insurance customer to navigate using an interne browser to an insurance company website,

wirelessly transmit insurance customer identification information to the insurance package customization server via a network,

receive data corresponding to the automobile insurance package that includes at least a first feature using an optimization process, wherein the data comprises at least a premium for the automobile insurance package,

present the premium on the display,

receive an indication from the insurance customer regarding a selection, modification or rejection of the automobile insurance package,

transmit the insurance customer indication to the insurance package customization server via the network,

wherein the insurance package customization server is configured to;

receive the insurance customer identification information regarding the selection of the automobile insurance package,

determine the premium for the automobile insurance package that includes the at least a first feature;

transmit, to the wireless phone, the determined premium for the automobile insurance package,

receive the insurance customer indication, and

wherein the at least a first feature provides that (a) upon enrollment the insurance customer will be granted at least one first deductible reduction in at least one deductible during an initial period of the automobile insurance package, and (b) when at least a first predetermined criteria is met the insurance customer will be granted an additional deductible reduction in at least one deductible during a second period of the automobile insurance package that follows the initial period of the automobile insurance package.

35. The insurance customer article and insurance package customization system of claim 34 wherein the automobile insurance package comprises an automobile insurance policy.

36. The insurance customer article and insurance package customization system of claim 35, wherein the first feature further provides that (c) when at least a second predetermined criteria is met, the insurance customer will be granted a second additional deductible reduction in the at least one deductible during a third period of the automobile insurance package that follows the second period of the automobile insurance package.

37. The insurance customer article and insurance package customization system of claim 36, wherein the first feature further provides that (d) when at least a third predetermined criteria is met, the insurance customer will be granted a third additional deductible reduction in the at least one deductible during a fourth period of the automobile insurance package that follows the third period of the automobile insurance package.

38. The insurance customer article and insurance package customization system of claim 37, wherein the first feature further provides that (e) when at least a fourth predetermined criteria is met, the insurance customer will be granted a fourth additional deductible reduction in the at least one deductible during a fifth period of the automobile insurance package that follows the fourth period of the automobile insurance package.

39. The insurance customer article and insurance package customization system of claim 38, wherein a total of the first deductible reduction, additional deductible reduction, second additional deductible reduction, third additional deductible reduction and fourth additional deductible reduction is no more than $500.

40. The insurance customer article and insurance package customization system of claim 34, wherein the at least one first deductible reduction is implementable during the initial period of the automobile insurance package.

41. The insurance customer article and insurance package customization system of claim 40, wherein the at least one first deductible reduction is implementable during an entirety of the initial period of the automobile insurance package.

42. The automobile insurance package customization system of claim 34 wherein the at least one first deductible reduction in at least one deductible upon enrollment will be granted during an entirety of the initial period of the automobile insurance package.

43. An insured article and insurance package customization system comprising:

an automobile covered by an automobile insurance package determined by an insurance package customization server,

a desktop computer comprising;

an electronic visual display, configured to display an offering for sale of the automobile insurance package,

an input device, a processor and a first memory,

the insurance package customization server comprising a second memory and at least one processor, and

wherein the desktop computer is configured to;

allow an insurance customer to navigate using an internet browser to an insurance company web site,

wirelessly transmit insurance customer identification information to the insurance package customization server via the internet,

receive data corresponding to the automobile insurance package that includes at least a first feature, wherein the data comprises at least a premium for the automobile insurance package,

present the premium on the electronic visual display,

receive an indication from the insurance customer regarding a selection of the automobile insurance package,

transmit the insurance customer indication to the insurance package customization server via the internet,

wherein the insurance package customization server is configured to;

receive the insurance customer identification information,

determine, via a data processing system, the automobile insurance package for the insurance customer using an optimization process,

determine the premium for the automobile insurance package that includes the at least a first feature; and

transmit, to the desktop computer, the determined premium for the automobile insurance package for the insurance customer,

receive the insurance customer indication regarding the selection of the automobile insurance package, and

wherein the first feature of the automobile insurance package provides,

upon enrollment the insurance customer will be granted at least one first deductible reduction in at least one deductible during an initial period of the automobile insurance package, and

when at least a first predetermined criteria is met the insurance customer will be granted an additional deductible reduction in at least one deductible during a second period of the automobile insurance package that follows the initial period of the automobile insurance package.

44. The insured article and insurance package customization system of claim 43 wherein the automobile insurance package comprises an automobile insurance policy.

45. The insured article and insurance package customization system of claim 44, wherein the first feature further provides that when at least a second predetermined criteria is met, the insurance customer will be granted a second additional deductible reduction in the at least one deductible during a third period of the automobile insurance package that follows the second period of the automobile insurance package.

46. The insured article and insurance package customization system of claim 45, wherein the first feature further provides that when at least a third predetermined criteria is met, the insurance customer will be granted a third additional deductible reduction in the at least one deductible during a fourth period of the automobile insurance package that follows the third period of the automobile insurance package.

47. The insured article and insurance package customization system of claim 46, wherein the first feature further provides that when at least a fourth predetermined criteria is met, the insurance customer will be granted a fourth additional deductible reduction in the at least one deductible during a fifth period of the automobile insurance package that follows the fourth period of the automobile insurance package.

48. The insured article and insurance package customization system of claim 47, wherein a total of the first deductible reduction, additional deductible reduction, second additional deductible reduction, third additional deductible reduction and fourth additional deductible reduction is no more than $500.

49. The insured article and insurance package customization system of claim 43 wherein the at least one first deductible reduction is implementable during the initial period of the automobile insurance package.

50. The insured article and insurance package customization system of claim 49 wherein the at least one first deductible reduction is implementable during an entirety of the initial period of the automobile insurance package.

51. The insured article and insurance package customization system of claim 43 wherein the at least one first deductible reduction in at least one deductible upon enrollment will be granted during an entirety of the initial period of the automobile insurance package.