Suggestive input systems, methods and applications for data rule creation

• US 9,910,931 B2
• Filed: 03/19/2014
• Issued: 03/06/2018
• Est. Priority Date: 03/19/2014
• Status: Active Grant

• Current Assignee: Zendesk Incorporated
• Original Assignee: Zendesk Incorporated
• Inventors: Guerrero, Maurio Leon, Yan, Steven Kai-Mai, Hadjihabib, Amir, Ruppel, Kurt
• Primary Examiner(s): Long, Andrea
• Application Number:
  US14/219,738
• Publication Number:
  US 20150268836A1
• Time in Patent Office: 1,448 Days
• CPC Class Codes: G06F 16/2428 Query predicate definition using graphical user interfaces, including menus and forms G06F16/2423 takes precedence
• CPC Class Codes: G06F 16/90324 using system suggestions
• CPC Class Codes: G06F 3/0237 using prediction or retrieval techniques

Abstract

The present application describes a method for improving user experience with filtering information. A free text entry is received on a user interface of a computer. A navigation key entry is also received on the user interface. Next, it is determined whether the free text entry fulfills criteria for a field input. Further, information is filtered based upon the fulfilled field criteria and the received navigation key entry. The application also is directed to a system for improving user experience on an electronic device.

Claims

1. A computer-implemented method for filtering information comprising:

receiving a free text entry on a user interface, wherein the free text entry comprises a portion of a query;

receiving a navigation key entry on the user interface, wherein a function of the navigation key is dependent on a context of the free text entry;

when the navigation key entry is a space key, determining if there is at least one multi-term field name matching the free text entry;

when there is at least one multi-term field name matching the free text entry, displaying on the user interface the matching multi-term fields for subsequent selection, and

determining whether the received free text entry fulfills criteria for a field;

filtering the information based upon at least the fulfilled field criteria and received navigation key entry; and

when there is not at least one multi-term field name matching the free text entry, advancing to a next element of the query.

2. The method of claim 1, wherein the free text entry is received in natural language.

3. The method of claim 1, further comprising:

receiving a second free text entry on the user interface; and

recognizing whether the second free text entry fulfills criteria for an operator.

4. The method of claim 3, further comprising:

receiving a third free text entry on the user interface; and

ascertaining whether the third free text entry fulfills criteria for a value.

5. The method of claim 4, wherein the navigation key entry is received before the ascertaining step.

6. The method of claim 5, wherein the navigation key is received before the recognizing step.

7. The method of claim 6, wherein the navigation key is received before the determining step.

8. The method of claim 1, wherein the navigation key is selected from an enter key, a tab key, a space key, a right arrow key, a left arrow key and combinations thereof.

9. The method of claim 8, wherein the enter key, tab key and right arrow keys are prompts to complete text entries to display a word on the user interface.

10. The method of claim 8, wherein the space key is a prompt for a multi-term entry.

11. The method of claim 8, wherein the arrow left key is a prompt to clear the text entry in the user interface.

12. The method of claim 1, further comprising:

checking for errors in the received free text entry.

13. A system for improving user experience with filtering information on an electronic device comprising:

a non-transitory member having instructions stored thereon for filtering the information;

a display for displaying a user interface;

a processor, operatively coupled to the memory and the display, the processor configured to perform the instructions of;

receiving a free text entry and a navigation key entry on the user interface, wherein the free text entry comprises a portion of a query, wherein a function of the navigation key is dependent on a context of the free text entry;

when the navigation key entry is a space key, determining if there is at least one multi-term field name matching the free text entry;

when there is at least one multi-term field name matching the free text entry, displaying on the user interface the matching multi-term fields for subsequent selection, filtering the information based upon the free text entry and the navigation key entry, and when there is not at least one multi-term field name matching the free text entry, advancing to a next element of the query.

14. The system of claim 13, wherein the electronic device is selected from a desktop computer, laptop, tablet, personal digital assistant and smartphone.

15. The system of claim 13, further comprising an input device selected from a keyboard, touchscreen, mouse, pen, trackball, voice input device and combinations thereof.

16. The system of claim 13, wherein the navigation key entry received on the user interface is selected from an enter key, a tab key, a space key, a right arrow key, a left arrow key and combinations thereof.

17. The system of claim 16, wherein the processor is further configured to recognize the enter key, tab key and right arrow key as prompts to complete text entries to display a word on the user interface.

18. The system of claim 16, wherein the processor is further configured to recognize the space key as a prompt for a multi-term entry.

19. The system of claim 16, wherein the processor is further configured to recognize the left arrow key as a prompt to clear the free text entry in the user interface.

20. A non-transitory computer readable storage medium storing computer-readable instructions for a software application for improving user experience with filtering information on an electronic device, which when executed, causes the electronic device to perform the following steps:

(i) displaying a user interface on a display of the electronic device;

(ii) receiving a free text entry key and a navigation key entry on the user interface, wherein the free text entry comprises a portion of a query, wherein a function of the navigation key is dependent on a context of the free text entry;

when the navigation key entry is a space key, determining if there is at least one multi-term field name matching the free text entry;

when there is at least one multi-term field name matching the free text entry, displaying on the user interface the matching multi-term fields for subsequent selection, and

(iii) determining whether the received free text entry fulfills criteria for a field;

(iv) filtering the information based upon at least the fulfilled field criteria and received navigation key entry; and

when there is not at least one multi-term field name matching the free text entry, advancing to a next element of the query.