System and method for three-way call detection
First Claim
1. A system for detecting a three-way call in a monitored telephone conversation, the system comprising:
- one or more circuits configured to;
retrieve content of the monitored telephone conversation from a file storage system;
generate a domain specific language model associated with a participant of the monitored telephone conversation;
convert a spoken audio of the content of the monitored telephone conversation to a transcript using the domain specific language model;
detect a first audio characteristic at a first timing and a second audio characteristic at a second timing through an analysis of the content of the monitored telephone conversation, including analysis of at least one of the spoken audio and the transcript of the monitored telephone conversation;
assign a first value of the first audio characteristic based on a predefined importance of the first audio characteristic;
assign a second value of the second audio characteristic based on a predefined importance of the second audio characteristic and a temporal difference between the first timing and the second timing; and
detect the three-way call based on the first value and the second value,wherein the first audio characteristic and the second audio characteristic are indicators of the three-way call.
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Accused Products
Abstract
A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.
298 Citations
30 Claims
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1. A system for detecting a three-way call in a monitored telephone conversation, the system comprising:
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one or more circuits configured to; retrieve content of the monitored telephone conversation from a file storage system; generate a domain specific language model associated with a participant of the monitored telephone conversation; convert a spoken audio of the content of the monitored telephone conversation to a transcript using the domain specific language model; detect a first audio characteristic at a first timing and a second audio characteristic at a second timing through an analysis of the content of the monitored telephone conversation, including analysis of at least one of the spoken audio and the transcript of the monitored telephone conversation; assign a first value of the first audio characteristic based on a predefined importance of the first audio characteristic; assign a second value of the second audio characteristic based on a predefined importance of the second audio characteristic and a temporal difference between the first timing and the second timing; and detect the three-way call based on the first value and the second value, wherein the first audio characteristic and the second audio characteristic are indicators of the three-way call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 29)
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15. A method for detecting a three-way call in a monitored telephone conversation, the method comprising:
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retrieving content of the monitored telephone conversation from a file storage system; generating a domain specific language model associated with a participant of the monitored telephone conversation; converting a spoken audio of the content of the monitored telephone conversation to a transcript using the domain specific language model; detecting, by one or more circuits, a first audio characteristic at a first timing and a second audio characteristic at a second timing through analyzing of the content of the monitored telephone conversation, including analyzing of at least one of the spoken audio and the transcript of the monitored telephone conversation; assigning a first value of the first audio characteristic based on a predefined importance of the first audio characteristic; assigning a second value of the second audio characteristic based on a predefined importance of the second audio characteristic and a temporal difference between the first timing and the second timing; and detecting the three-way call based on the first value and the second value, wherein the first audio characteristic and the second audio characteristic are indicators of the three-way call. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 30)
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Specification