System and method for facilitated collaboration between automotive mechanics

• US 9,940,760 B2
• Filed: 12/22/2014
• Issued: 04/10/2018
• Est. Priority Date: 12/23/2013
• Status: Active Grant

• Current Assignee: Robert Bosch GmbH, Bosch Automotive Service Solutions LLC (SPX Corporation)
• Original Assignee: Robert Bosch GmbH, Bosch Automotive Service Solutions LLC (SPX Corporation)
• Inventors: Fish, James T., Arfi, Tanvir
• Primary Examiner(s): NGUYEN, TAN QUANG
• Application Number:
  US15/104,932
• Publication Number:
  US 20160314627A1
• Time in Patent Office: 1,205 Days
• Field of Search: 701 296
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1073 Registration or de-registration

Abstract

A method for facilitating communication for diagnosis of automotive repair issues includes retrieving diagnostic data from a first processor in a first vehicle using a first diagnostic tool, and transmitting the diagnostic data to a server with a request for assistance from a first user who operates the first diagnostic tool. The server identifies a second user who has received diagnostic data from a second processor in a second vehicle with a second diagnostic tool that corresponds to the diagnostic data retrieved by the first processor in the first vehicle, and the server transmits a communication notification to an electronic communication device that is associated with the second user to establish a communication channel between the first user and second user regarding the vehicle issue.

Claims

1. A method of operating a vehicle diagnostic system comprising:

retrieving diagnostic data from a first processor in a first vehicle using a first diagnostic tool in response to connection of the diagnostic tool to the processor by a first user;

transmitting with the first diagnostic tool the diagnostic data to a server;

transmitting with the first diagnostic tool a request for assistance regarding a vehicle issue corresponding to the diagnostic data to the server;

identifying with the server registration data associated with a second user who has received diagnostic data from a second processor in a second vehicle with a second diagnostic tool that corresponds to the diagnostic data retrieved from the first processor in the first vehicle; and

transmitting a communication notification from the server to an electronic communication device that is associated with the second user to establish a communication channel between the first user and the second user for communication regarding the vehicle issue.

2. The method of claim 1 the transmission of the communication notification further comprising:

transmitting the communication notification from the server to the second diagnostic tool.

3. The method of claim 2, the transmission of the communication notification further comprising:

transmitting with the server the request for assistance to the second diagnostic tool.

4. The method of claim 2 further comprising:

establishing the communication channel between the first diagnostic tool and the second diagnostic tool to enable communication between the first user and the second user.

5. The method of claim 4 further comprising:

retrieving additional diagnostic data from the first processor in the first vehicle using the first diagnostic tool; and

transmitting with the first diagnostic tool the additional diagnostic data through the communication channel to the second diagnostic tool to enable the second user to review the additional diagnostic data using the second diagnostic tool.

6. The method of claim 1 further comprising:

establishing the communication channel between the first diagnostic tool and a mobile electronic device associated with the second user to enable communication between the first user and the second user.

7. The method of claim 6 further comprising:

retrieving additional diagnostic data from the first processor in the first vehicle using the first diagnostic tool; and

transmitting with the first diagnostic tool the additional diagnostic data through the communication channel to the mobile electronic device to enable the second user to review the additional diagnostic data using the mobile electronic device.

8. The method of claim 1, the identification of the registration data associated with the second user further comprising:

retrieving with the first diagnostic tool a vehicle identification number (VIN) from the first processor in the first vehicle;

transmitting with the first diagnostic tool the VIN to the server;

identifying with the server at least one of a make and a model of the first vehicle with reference to the VIN; and

identifying with the server the registration data associated with the second user with reference to another VIN corresponding to the at least one make and model of the first vehicle, the other VIN being received from the second diagnostic tool associated with the second user.

9. The method of claim 1, the identification of the registration data associated with the second user further comprising:

retrieving with the first diagnostic tool a diagnostic trouble code (DTC) from the first processor in the first vehicle;

transmitting with the first diagnostic tool the DTC to the server; and

identifying with the server the registration data associated with the second user in response to diagnostic history data associated with the second user including the DTC received from the second diagnostic tool associated with the second user.

10. A method of operating a vehicle diagnostic system comprising:

retrieving diagnostic data from a first processor in a first vehicle using a first diagnostic tool in response to connection of the diagnostic tool to the processor by a first user;

transmitting with the first diagnostic tool the diagnostic data to a server;

identifying with the server a first repair procedure in a plurality of repair procedures with reference to a plurality of rankings for the plurality of repair procedures corresponding to the diagnostic data from the first diagnostic tool, the first repair procedure having a highest ranking in the plurality of rankings;

transmitting with the server the first repair procedure to the first diagnostic tool;

transmitting feedback from the first diagnostic tool corresponding to effectiveness of the first repair procedure; and

updating with the server the ranking associated with the first repair procedure in response to the feedback.

11. The method of claim 10 further comprising:

identifying with the server a second repair procedure in the plurality of repair procedures having a second highest ranking with reference to the plurality of rankings;

transmitting with the server the second repair procedure to the first diagnostic tool in response to receiving negative feedback for the first repair procedure; and

reducing with the server the ranking of the first repair procedure in response to the negative feedback from the first diagnostic tool.

12. The method of claim 10 further comprising:

increasing with the server the ranking of the first repair procedure in response to positive feedback from the first diagnostic tool.

13. A vehicle diagnostic system comprising:

a first diagnostic tool associated with a first user;

a second diagnostic tool associated with a second user;

a server;

and an electronic communication device associated with the second user;

the first diagnostic tool being configured to;

retrieve diagnostic data from a first processor in a first vehicle;

transmit the diagnostic data to the server; and

transmit a request for assistance regarding a vehicle issue corresponding to the diagnostic data to the server; and

the server being configured to;

identify registration data associated with a second user who has received diagnostic data from a second processor in a second vehicle with the second diagnostic tool that corresponds to the diagnostic data retrieved from the first processor in the first vehicle; and

transmit a communication notification from the server to the electronic communication device that is associated with the second user to establish a communication channel between the first user and the second user for communication regarding the vehicle issue.

14. The vehicle diagnostic system of claim 13 wherein the electronic communication device associated with the second user is the second diagnostic tool, and the server being further configured to:

transmit the communication notification to the second diagnostic tool.

15. The vehicle diagnostic system of claim 14, the server being further configured to:

transmit the communication notification including the request for assistance to the second diagnostic tool.

16. The system of claim 14, the first diagnostic tool being further configured to:

retrieve additional diagnostic data from the first processor in the first vehicle; and

transmit the additional diagnostic data through the communication channel to the second diagnostic tool to enable the second user to review the additional diagnostic data using the second diagnostic tool.

17. The system of claim 13, the first diagnostic tool being further configured to:

retrieve with the first diagnostic tool a vehicle identification number (VIN) from the first processor in the first vehicle;

transmit the VIN to the server; and

the server being further configured to;

identify at least one of a make and a model of the first vehicle with reference to the VIN; and

identify the registration data associated with the second user with reference to another VIN corresponding to the at least one make and model of the first vehicle, the other VIN being received from the second diagnostic tool associated with the second user.

18. The system of claim 13, the first diagnostic tool being further configured to:

retrieve a diagnostic trouble code (DTC) from the first processor in the first vehicle; and

transmit the DTC to the server; and

the server being further configured to;

identify the registration data associated with the second user in response to diagnostic history data associated with the second user including the DTC received from the second diagnostic tool associated with the second user.