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Communication and management of electronic mail classification information

  • US 9,942,184 B2
  • Filed: 09/30/2013
  • Issued: 04/10/2018
  • Est. Priority Date: 09/30/2013
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a network interface configured to;

    receive an electronic mail; and

    receive data from an email classification database; and

    a processor communicatively coupled to the network interface and configured to;

    determine that the received electronic mail comprises a classification tag comprising classification information appended to a case number, wherein;

    the classification information comprises a classification type identifying the email classification database associated with the classification tag; and

    the case number references additional classification information stored in the email classification database, wherein the case number comprises;

    a classifier identifying a user that classified the electronic mail, anda timestamp identifying when the electronic mail was classified; and

    parse the classification tag to extract at least a portion of the classification information in response to the determination;

    the network interface further configured to receive a change in the classification information; and

    the processor further configured to;

    create a new classification tag comprising the changed classification information and the case number;

    append the new classification tag to the received electronic mail to generate a tagged received electronic email;

    create an outbound electronic mail associated with the received electronic mail; and

    append the new classification tag to the outbound electronic mail.

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