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Method and system for emergency call management

  • US 9,942,739 B2
  • Filed: 09/17/2015
  • Issued: 04/10/2018
  • Est. Priority Date: 09/19/2014
  • Status: Active Grant
First Claim
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1. A method of facilitating a reliable and persistent communication between a user of a user communication device and an emergency dispatch center (EDC), the method comprising:

  • receiving an emergency alert from the user communication device at an emergency management system (EMS);

    constructing an emergency message that is based on the emergency alert and that includes at least one of an audio file, an interactive voice response (IVR) message, a Short Message Service (SMS) text message, a Multimedia Messaging Service (MMS) message, an e-mail message, an Instant Messaging (IM) message, and a message otherwise formatted for communication over an Internet;

    establishing a first communication link, the first communication link including at least one of;

    a communication link between the emergency management system and the emergency dispatch center;

    a communication link between the emergency management system and a Routing Service Provider (RSP) and a communication link between the RSP and the emergency dispatch center; and

    a communication link between the emergency dispatch center and a first gateway and a communication link between the first gateway and the emergency management system;

    establishing a second communication link, the second communication link including at least one of;

    a communication link between the emergency management system and the user communication device; and

    a communication link between the emergency management system and a second gateway and a communication link between the second gateway and the user communication device;

    bridging the first communication link and the second communication link;

    routing the emergency message from the emergency management system to the emergency dispatch center over the first communication link; and

    actively managing the first and second communication links until a termination signal is received from the user communication device.

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