Method and system for delivering messages

• US 9,955,014 B2
• Filed: 12/29/2010
• Issued: 04/24/2018
• Est. Priority Date: 12/29/2010
• Status: Expired due to Fees

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Yoakum, John H.
• Primary Examiner(s): Nguyen, Duc
• Assistant Examiner(s): Mohammed, Assad
• Application Number:
  US12/980,968
• Publication Number:
  US 20120170724A1
• Time in Patent Office: 2,673 Days
• Field of Search: 379 8801- 8826
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

A method and apparatus for delivering a message. A plurality of audio messages destined for a recipient is received from a corresponding plurality of senders. Each of the plurality of audio messages includes a corresponding first sender designated priority designated by the corresponding sender. Member configuration data that identifies a first recipient prioritization attribute is accessed. A prioritized list of the plurality of audio messages is generated based on both the corresponding first sender designated priority and the first recipient prioritization attribute associated with the each of the plurality of audio messages. A subset of the plurality of audio messages is provided to a client device associated with the recipient based on the prioritized list.

Claims

1. A method for delivering a message, comprising:

receiving, by a computing device, a plurality of audio messages destined for a recipient from a corresponding plurality of senders, each of the plurality of audio messages including a corresponding plurality of sender designated priority attributes designated by a corresponding sender, the plurality of senders and the recipient being members of a messaging system and the plurality of sender designated priority attributes comprising a sender importance attribute identifying an importance of the audio message from the corresponding sender'"'"'s perspective and a sender response urgency attribute identifying an urgency of a response to the audio message from the corresponding sender'"'"'s perspective;

accessing, by the computing device, member configuration data that identifies a plurality of recipient prioritization attributes comprising a community attribute identifying a particular community of interest with which the corresponding sender of the audio message is associated and a sender attribute identifying the corresponding sender of the audio message and wherein the member configuration data further identifies a priority value for each of a plurality of possible values for each of the sender importance attribute, the sender response urgency attribute, the community attribute, and the sender attribute;

determining, for the respective ones of the plurality of audio messages, an aggregate message priority value based on the priority value associated with the corresponding value for each of the sender importance attribute, sender response urgency attribute, community attribute, and sender attribute of each audio message;

generating, by the computing device, a prioritized list of the plurality of audio messages based on the aggregate message priority value associated with the respective ones of the plurality of audio messages; and

providing, by the computing device, a subset of the plurality of audio messages from a top of the prioritized list to a client device associated with the recipient, wherein the subset of the plurality of audio messages comprises a number of messages less than a number of messages in the plurality of audio messages and wherein the number of messages in the subset of the plurality of audio messages is a configurable, pre-defined number of messages.

2. The method of claim 1, wherein each of the plurality of senders is associated with at least one different community of a plurality of communities defined in the messaging system.

3. The method of claim 1, wherein the subset of the plurality of audio messages comprises only a single audio message of the plurality of audio messages.

4. The method of claim 3, further comprising:

removing the single audio message from the top of the prioritized list in response to a message from the client device that the single audio message was processed;

receiving a request from the client device for a next audio message; and

in response, providing to the client device another single audio message from the top of the prioritized list.

5. The method of claim 3, further comprising iteratively:

removing the single audio message from the top of the prioritized list in response to a message from the client device that the single audio message was processed;

receiving a request from the client device for a next audio message; and

in response, providing to the client device another single audio message from the top of the prioritized list;

until the prioritized list contains no more audio messages.

6. The method of claim 1, wherein the plurality of audio messages comprises more than two audio messages, and wherein a number of audio messages in the subset of the plurality of audio messages is greater than one and fewer than the number of audio messages in the plurality of audio messages.

7. The method of claim 6, further comprising:

receiving data from the client device indicating a first audio message in the subset of the plurality of audio messages was processed prior to a second audio message in the subset of the plurality of audio messages, the first audio message having a lower aggregate message priority value than an aggregate message priority value of the second audio message; and

in response, automatically altering the member configuration data such that if reprioritized, the first audio message would have a higher aggregate message priority value than prior to altering the member configuration data.

8. The method of claim 1, wherein the messaging system is a closed messaging system, and wherein only senders and recipients defined in the closed messaging system may send or receive an audio message via the closed messaging system.

9. The method of claim 8, wherein the closed messaging system comprises a temporary member interface to enable access to the closed messaging system by a temporary member.

10. The method of claim 1, further comprising:

receiving an additional audio message; and

reprioritizing the prioritized list of the plurality of audio messages based on the additional audio message.

11. A computing device adapted to deliver a message, comprising:

a communication interface adapted to interface with a network; and

a control system comprising a processor, the control system adapted to;

receive a plurality of audio messages destined for a recipient from a corresponding plurality of senders, each of the plurality of audio messages including a corresponding plurality of sender designated priority attributes designated by a corresponding sender, the plurality of senders and the recipient being members of a messaging system and the plurality of sender designated priority attributes comprising a sender importance attribute identifying an importance of the audio message from the corresponding sender'"'"'s perspective and a sender response urgency attribute identifying an urgency of a response to the audio message from the corresponding sender'"'"'s perspective;

access member configuration data that identifies a plurality of recipient prioritization attributes comprising a community attribute identifying a particular community of interest with which the corresponding sender of the audio message is associated and a sender attribute identifying the corresponding sender of the audio message and wherein the member configuration data further identifies a priority value for each of a plurality of possible values for each of the sender importance attribute, the sender response urgency attribute, the community attribute, and the sender attribute;

determine, for the respective ones of the plurality of audio messages, an aggregate message priority value based on the priority value associated with each of the corresponding value for the sender importance attribute, sender response urgency attribute, community attribute, and sender attribute of each audio message;

generate a prioritized list of the plurality of audio messages based on the aggregate message priority value associated with the respective ones of the plurality of audio messages; and

provide a subset of the plurality of audio messages from a top of the prioritized list to a client device associated with the recipient, wherein the subset of the plurality of audio messages comprises a number of messages less than a number of messages in the plurality of audio messages and wherein the number of messages in the subset of the plurality of audio messages is a configurable, pre-defined number of messages.

12. The computing device of claim 11, wherein the subset of the plurality of audio messages comprises only a single audio message of the plurality of audio messages.

13. A computer program product comprising a non-transitory computer-usable medium having a computer-readable program code embodied therein, the computer-readable program code adapted to be executed on a processor to implement a method for delivering a message, the method comprising:

receiving, by a computing device, a plurality of audio messages destined for a recipient from a corresponding plurality of senders, each of the plurality of audio messages including a corresponding plurality of sender designated priority attributes designated by a corresponding sender, the plurality of senders and the recipient being members of a messaging system and the plurality of sender designated priority attributes comprising a sender importance attribute identifying an importance of the audio message from the corresponding sender'"'"'s perspective and a sender response urgency attribute identifying an urgency of a response to the audio message from the corresponding sender'"'"'s perspective;

accessing, by the computing device, member configuration data that identifies a plurality of recipient prioritization attributes comprising a community attribute identifying a particular community of interest with which the corresponding sender of the audio message is associated and a sender attribute identifying the corresponding sender of the audio message and wherein the member configuration data further identifies a priority value for each of a plurality of possible values for each of the sender importance attribute, the sender response urgency attribute, the community attribute, and the sender attribute;

determining, for the respective ones of the plurality of audio messages, an aggregate message priority value based on the priority value associated with the corresponding value for each of the sender importance attribute, sender response urgency attribute, community attribute, and sender attribute of each audio message;

generating, by the computing device, a prioritized list of the plurality of audio messages based on the aggregate message priority value associated with the respective ones of the plurality of audio messages; and

providing, by the computing device, a subset of the plurality of audio messages from a top of the prioritized list to a client device associated with the recipient, wherein the subset of the plurality of audio messages comprises a number of messages less than a number of messages in the plurality of audio messages and wherein the number of messages in the subset of the plurality of audio messages is a configurable, pre-defined number of messages.