Public wireless network performance management system with mobile device data collection agents

• US 9,971,732 B2
• Filed: 07/13/2012
• Issued: 05/15/2018
• Est. Priority Date: 02/01/2010
• Status: Active Grant

• Current Assignee: Netmotion Wireless Holdings, Inc. (NetMotion Software, Inc.)
• Original Assignee: Netmotion Wireless Holdings, Inc. (NetMotion Software, Inc.)
• Inventors: Hofstaedter, Christian E., Canales, III, Reyes, Goziker, Edward, Simpkins, James S., Garcia-Duarte, Fernando, Renouard, Julia, Savarese, Joseph T., Kimmerly, Mark V., Wang, Zhenwu, Dangov, John, Hoover, Paul L., Snyder, Michael L.
• Primary Examiner(s): Dinh, Minh
• Application Number:
  US13/548,903
• Publication Number:
  US 20120284399A1
• Time in Patent Office: 2,132 Days
• CPC Class Codes: G06F 15/173 using an interconnection network, e.g. matrix, shuffle, pyramid, star, snowflake
• CPC Class Codes: H04L 41/12 Discovery or management of network topologies
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04W 12/082 using revocation of authorisation
• CPC Class Codes: H04W 24/02 Arrangements for optimising operational condition
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports

Abstract

Data collection agent associated with a mobile device movable within a mobile communications environment that includes at least one available network connectable to the mobile device. The data collection agent includes an acquisition device to acquire data related to at least one of: service coverage for the at least one available network; service quality for the at least one available network; usage for the at least one available network; and system data from the mobile device, and a transmitter to send the acquired data to a web server.

Claims

1. A mobile device movable within a mobile communications environment that includes a number of different networks, of which a plurality of the number of different networks is coupled to the mobile device, the mobile device comprising:

a memory that stores instructions;

a processor that executes the stored instructions to execute a data collection agent that includes a controller configured to create and control an adapter manager and a collector manager,

wherein the adapter manager is configured to monitor network interfaces of the mobile device and to create an instance of a network collector when a network interface becomes available and to remove a network collector from an associated network interface when the associated network interface becomes unavailable, wherein the adapter manager provides the instance of the network collector to the collector manager and the created instances of each network collector collect network data for the associated network interfaces, and

wherein the collector manager is configured to create and control at least a system collector to collect system data from the mobile device;

the collector manager being further configured to periodically acquire, at positions throughout the mobile communications environment at which the mobile device is located, network data collected by the network collectors for the plurality of different networks are coupled to the mobile device via the network interfaces, the network data being related to at least one of;

service coverage for each of the plurality of different coupled networks;

service quality for each of the plurality of different coupled networks; and

usage for each of the plurality of different coupled networks;

the collector manager being further configured to aggregate the acquired network data and system data collected by the system collector and to store the aggregated acquired data in a tangible data storage medium, which comprises one of the memory or a separate memory; and

a transmitter to send the aggregated acquired data in the data storage to a web server over at least one of the plurality of different coupled networks that is active.

2. The mobile device according to claim 1, wherein the plurality of different coupled networks includes at least one of a public and a private network, and the data collection agent further comprises a plurality of network interfaces that establishes a connection between the mobile device with each of the plurality of different coupled networks.

3. The mobile device according to claim 2, wherein the adapter manager creates the plurality of network interfaces.

4. The mobile device according to claim 1, further comprising a locator that determines a position of the mobile device within the mobile communications environment when the data is acquired.

5. The mobile device according to claim 4, wherein the transmission device sends to the web server the acquired data and the position data of the mobile device when the data was acquired.

6. The mobile device according to claim 4, wherein the collector manager establishes connection to the locator to acquire data related to the position of the mobile device.

7. The mobile device according to claim 1, further comprising a memory into which the acquired data is stored at least until the transmitter sends the acquired data to the web server.

8. The mobile device according to claim 1, wherein system data comprises at least one of:

information at least one of pertaining to and associated with the applications and processes running on the mobile device, protocol state, operating system type and version running on the mobile device, virtual private network (VPN) type and version running on the mobile device.

9. A method of collecting data in a mobile device movable within a mobile communications environment that includes a number of different networks, of which a plurality of the number of different networks is coupled to the mobile device and transmitting the data collected in the mobile device, the method comprising:

executing, via a processor, a set of instructions stored in a memory to execute a data collection agent that includes a controller that creates and controls an adapter manager and a collector manager,

monitoring, via the adapter manager, network interfaces of the mobile device and creating an instance of a network collector when a network interface becomes available and removing a network collector from an associated network interface when the associated network interface becomes unavailable, the adapter manager providing the instance of the network collector to the collector manager and the created instances of each network collector collect network data for the associated network interfaces;

creating and controlling, via the collector manager, at least a system collector to collect system data from the mobile device;

periodically acquiring, via the collector manager at positions throughout the mobile communications environment at which the mobile device is located, network data collected by the network collectors for the plurality of different networks coupled to the mobile device via the network interfaces, the network data being related to at least one of;

service coverage for each of the plurality of different coupled networks;

service quality for each of the plurality of different coupled networks; and

usage for each of the plurality of different coupled networks;

aggregating, via the collector manager, the acquired network data and system data collected by the system collector and storing the aggregated acquired data in a tangible data storage medium, which comprises one of the memory or a separate memory; and

transmitting the aggregated acquired data to a web server over at least one of the plurality of different coupled networks that is active.

10. The method according to claim 9, wherein plurality of the number of different networks comprises at least one of public and private networks, and the method further comprises establishing a connection between the mobile device and each of the plurality of the number of different coupled networks via the respective network interfaces.

11. The method according to claim 10, further comprising creating the respective network interfaces via the adapter manager.

12. The method according to claim 9, further comprising determining a position of the mobile device within the mobile communications environment when the data is acquired.

13. The method according to claim 12, further comprising transmitting to the web server the position of the mobile device when the data was acquired.

14. The method according to claim 12, further comprising establishing connection to the locator to acquire data related to the position of the mobile device.

15. The method according to claim 9, further comprising storing the acquired data into a memory at least until the transmitter sends the acquired data to the web server.

16. The method according to claim 9, wherein system data comprises at least one of:

information at least one of pertaining to and associated with the applications and processes running on the mobile device, protocol state, operating system type and version running on the mobile device, virtual private network (VPN) type and version running on the mobile device.