Systems and methods to avoid collisions in establishing real-time communication connections

• US 9,971,817 B2
• Filed: 12/29/2014
• Issued: 05/15/2018
• Est. Priority Date: 12/29/2014
• Status: Active Grant

• Current Assignee: Ingenio LLC
• Original Assignee: Ingenio LLC
• Inventors: Dopiro, Olena, Stefan, Iulia, Skow, Geoffrey Wagner
• Primary Examiner(s): Bhargava, Anil
• Application Number:
  US14/584,745
• Publication Number:
  US 20160191711A1
• Time in Patent Office: 1,233 Days
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 3/5191 interacting with the Internet

Abstract

A computing apparatus configured in the communication system to store data about advisers, including availability status of the advisers for real time communications with customers, ratings of the advisers by prior customers, compensate rates of the advisers, probability of being connected within a period of time for real time communication with customers, etc. The computing apparatus customizes the selection of lists of advisers for presentation to customers and/or the sequences of the lists to reduce collisions in concurrent requests for connections to same advisers for real time communication connections. The customization may include randomizing top portions of the lists, selecting and/or ranking the advisers in real time based on probability of advisers being connected within a period of time for real time communication with customers, etc.

Claims

1. A method implemented in a communication system, the method comprising:

storing, in a computing apparatus configured in the communication system, data identifying;

a plurality of advisers,

availability of the advisers for real time communications over the communication system, and

information about the advisers;

providing, via the computing apparatus, a user interface;

receiving, through the user interface, user input requesting a list of advisers of the plurality of advisers;

identifying and ranking, by the computing apparatus, the list of advisers based at least in part on an availability of the advisers, the information about the advisers, and the user input;

randomizing, by the computing apparatus, a top portion of the advisers of the list;

presenting, via the computing apparatus, the list with the top portion randomized in the user interface;

detecting, by the computing apparatus, a process for being connected to an adviser from the list, the detecting comprising receiving, through the user interface, a user selection of an adviser from the list; and

subsequent to the receiving of the user selection of the adviser, providing, by the computing apparatus, a real time communication connection between a user of the user interface and the adviser selected from the list.

2. The method of claim 1, wherein the list of advisers is ranked dynamically in real time in response to the user input.

3. The method of claim 1, wherein the data further identifies an inventory of advisers of the plurality of advisers who are not currently in a process of being presented to users for real time communication connections.

4. The method of claim 3, wherein the identifying and ranking is based at least in part on the inventory of advisers who are not currently in the process of being presented to users for real time communication connections when the identifying and ranking occurs.

5. The method of claim 3, wherein the list is configured to identify a particular adviser as being available when the particular adviser indicates to the communication system that they are available and no real time communication connection is currently connected to the particular adviser via the communication system.

6. The method of claim 5, wherein the particular adviser is identified as not being in the inventory when the particular adviser has been presented to a different user of the communication system within a predetermined period of time.

7. The method of claim 6, wherein the ranking is configured to reduce a rank of the particular adviser in response to a determination that the particular adviser is not in the inventory.

8. The method of claim 1, wherein the data further identifies probabilities of advisers to be selected for real time communication with users of the communication system during a predefined time period from the user input.

9. The method of claim 8, wherein the predefined time period is based on an average time period between presenting a particular adviser in a list to a particular user and connecting the particular adviser to the particular user.

10. The method of claim 1, further comprising:

prior to providing the real time communication connection between the user and the adviser, detecting, by the computing apparatus, that a plurality of users of the communication system is engaging in the process for being connected to the adviser; and

in response to detecting that the plurality of users is engaging in the process for being connected to the adviser, presenting, via the computing apparatus, a bidding user interface to the plurality of users, wherein the real time communication connection between the user and the adviser is provided as a result of the user being selected as a winning bidder of the user interface.

11. A computing apparatus configured in a communication system, the computing apparatus comprising:

at least one network interface;

at least one microprocessor; and

memory storing instructions configured to instruct the at least one microprocessor to store data identifying;

a plurality of advisers,

availability of the advisers for real time communications over the communication system, and

information about the advisers;

provide, via the at least one network interface, a user interface;

receive, through the user interface, user input requesting a list of advisers of the plurality of advisers;

identify and sort the list of advisers based at least in part on an availability of the advisers, the information about the advisers, the user input, and a probability of the advisers to become unavailable in a predetermined period of time;

randomize a top portion of the advisers of the list;

present, via the at least one network interface, the list with the top portion randomized;

detect, via the at least one network interface, a process for being connected to an adviser from the list, the detecting comprising receiving through the user interface, a user selection of the adviser from the list; and

subsequent to the receiving of the user selection of the adviser, establish, via the at least one network interface, a real time communication connection between a user of the user interface and the adviser selected from the list.

12. The computing apparatus of claim 11, wherein the information about the advisers include user ratings, prices of the advisers, topics, names and descriptions.

13. The computing apparatus of claim 11, wherein the data further identifies an inventory of advisers who are not currently in a process between being presented to users and being connected to users for real time communication connections.

14. The computing apparatus of claim 13, wherein the list is identified and sorted based at least in part on the inventory of advisers who are not currently in the process between being presented to users and being connected to users for real time communication connections.

15. The computing apparatus of claim 13, wherein the list is configured to identify a particular adviser available when the particular adviser indicates to the communication system that they are available and no real time communication connection is currently connected to the particular adviser via the communication system;

and the particular adviser is identified as not being in the inventory when the particular adviser has been presented to a different user of the communication system within a predetermined period of time.

16. The computing apparatus of claim 15, wherein a rank of the particular adviser, used for sorting the list is reduced when the particular adviser is not in the inventory.

17. A non-transitory computer storage medium storing instructions configured to instruct a computing apparatus configured on a communication system to perform a method, the method comprising:

storing, in a computing apparatus configured in the communication system, data identifying;

a plurality of advisers,

availability of the advisers for real time communications over the communication system, and

information about the advisers;

receiving, in the computing apparatus, requests from users to search for advisers;

identifying, by the computing apparatus, lists of advisers for the users respectively based on the requests;

identifying, by the computing apparatus, a subset of advisers of the lists; and

customizing, by the computing apparatus, orders of the lists to avoid collision of requests for real time communication connections to advisers of the subset of advisers, wherein the subset of advisers is in a top portion of each respective list; and

the customizing includes randomizing the top portion of the advisers of each respective list;

receiving, by the computing apparatus, respective selections of advisers from the lists by the respective users; and

providing, by the computing apparatus, a respective real time communication connection between the respective users and the advisers respectively selected by the respective users from the lists.

18. The non-transitory computer storage medium of claim 17, wherein the customizing includes sorting the subset of advisers based on real time determination of probabilities of each adviser of the subset of advisers being selected for real time communications.

19. The non-transitory computer storage medium of claim 17, the method further comprising:

receiving, by the computing apparatus, a plurality of requests from a plurality of users for real time communication connections to a same adviser;

scheduling, by the computing apparatus, a bidding session among the plurality of users to determine a user to be selected as a winning bidder;

establishing, by the computing apparatus, a real time communication connection between the user selected as the winning bidder and the same adviser requested by the plurality of users.