Method and system of providing enhanced appointment notification service to mobile devices

• US 9,996,823 B1
• Filed: 04/06/2015
• Issued: 06/12/2018
• Est. Priority Date: 08/24/2009
• Status: Active Grant

• Current Assignee: West Technology Group LLC (West Corporation)
• Original Assignee: West Corporation
• Inventors: Boutcher, James K., Mateer, Michael T.
• Primary Examiner(s): Bautista, Xiomar L
• Application Number:
  US14/679,271
• Time in Patent Office: 1,163 Days
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/1095 Meeting or appointment

Abstract

A mobile device includes a client application configured to process and display a push notification specifying an appointment reminder originating from a server acting as an appointment manager. The client displays a menu of available options for conducting additional appointment-related transactions, such as confirmation, rescheduling, or cancellation of the appointment. Based on the user selection, the client conducts a user-interactive transaction with the server to complete the requested appointment service.

Claims

1. A method, comprising:

receiving and processing an appointment reminder notification, by a client application of a mobile device, wherein

the processing of the appointment reminder notification comprises providing a plurality of appointment-related transaction selections;

examining the appointment reminder notification, by the client application of the mobile device, to determine whether the appointment reminder notification comprises all data needed to formulate an appointment reminder;

when all of the data needed to formulate the appointment reminder is present, generating the appointment reminder, by the client application of the mobile device;

when all of the data needed to formulate the appointment reminder is not present and the notification comprises reference to a resource for retrieving the data, contacting the resource, by the client application of the mobile device, to request the data, and composing the reminder once the data request is fulfilled;

conducting, by the mobile device and a server, a user-interactive transaction according to one of the plurality of appointment-related transaction selections; and

displaying, by the mobile device, a plurality of available appointment times and an option to decline rescheduling when the reschedule selection is selected.

2. The method of claim 1, wherein the processing further comprises:

presenting the notification to a display of the mobile device; and

presenting, by the display, a plurality of selections, each specifying a respective appointment-related transaction.

3. The method of claim 1, wherein the conducing of the transaction, further comprises generating, by the mobile device, at least one graphical user interface display having at least one selectable feature.

4. The method of claim 3, further comprising customizing each graphical user interface, by the mobile device, with content relating to a service provider for the appointment.

5. The method of claim 1, wherein the conducing of the transaction further comprises performing at least one of confirming the appointment, rescheduling the appointment, and canceling the appointment.

6. The method of claim 5, wherein the performing confirmation of the appointment further comprises at least one of:

activating a confirmation selection presented via the mobile device;

communicating, by the mobile device, a confirmation request to the server in response to user activation of the confirmation selection;

processing, by the server, the confirmation request;

communicating, by the server, a reply to the mobile device according to the processing results, the reply including one of a confirmation approval and a confirmation denial; and

processing, by the mobile device, the server reply.

7. The method of claim 5, wherein the performing rescheduling of the appointment further comprises at least one of:

activating a reschedule selection presented via the mobile device;

communicating, by the mobile device, a reschedule request to the server in response to user activation of the reschedule selection;

processing, by the server, the reschedule request;

communicating, by the server, a reply to the mobile device; and

processing, by the mobile device, the server reply.

8. The method of claim 5, wherein the performing rescheduling of the appointment, further comprises at least one of:

activating a reschedule selection presented via the mobile device;

communicating, by the mobile device, a reschedule request to the server in response to user activation of the reschedule selection;

processing, by the server, the reschedule request;

communicating, by the server, a first reply to the mobile device, the first reply including a list of appointment times;

processing, by the mobile device, the server first reply and presenting the list of appointment times as selectable items;

selecting one of the appointment times, via the mobile device;

communicating, by the mobile device, an appointment request to the server, according to the appointment time selection;

processing, by the server, the appointment request;

communicating, by the server, a second reply to the mobile device according to the processing results, the second reply comprising one of an appointment request approval and an appointment request denial; and

processing, by the mobile device, the server second reply.

9. The method of claim 1, further comprising:

displaying, by the mobile device, a confirm tab to confirm rescheduling of the appointment; and

sending, by the mobile device, a confirmation of the appointment to the server when the confirm tab is selected.

10. A mobile device, comprising:

a processor;

memory communicably coupled to said processor; and

a client application configured to;

receive and process an appointment reminder notification, wherein

the processing of the appointment reminder notification comprises enabling a selection of at least one of a plurality of appointment-related transaction selections,

examine the appointment reminder notification to determine whether the appointment reminder notification comprises all data needed to formulate an appointment reminder,

when all of the data needed to formulate the appointment reminder is present, generate the appointment reminder,

when all of the data needed to formulate the appointment reminder is not present and the notification comprises reference to a resource for retrieving the data, contact the resource to request the data, and compose the reminder once the data request is fulfilled;

enable a conduction of, via the mobile device, a user-interactive transaction with a data network according to one of the plurality of appointment-related transaction selections, and

display a plurality of available appointment times and an option to decline rescheduling when the reschedule selection is selected.

11. The mobile device of claim 10, wherein the client application is further configured to generate at least one graphical user interface display.

12. The mobile device of claim 11, wherein the client application further configured to customize at least one graphical user interface with content relating to a service provider for the appointment.

13. The mobile device of claim 10, wherein the client application is further configured to perform at least one of:

confirm the appointment; and

reschedule the appointment.

14. A non-transitory computer-readable medium comprising computer-executable instructions for execution by a processor, that, when executed, cause the processor to:

receive and process an appointment reminder notification;

examine the appointment reminder notification to determine whether the appointment reminder notification comprises all data needed to formulate an appointment reminder;

when all of the data needed to formulate the appointment reminder is present, generate the appointment reminder;

when all of the data needed to formulate the appointment reminder is not present and the notification comprises reference to a resource for retrieving the data, contact the resource to request the data, and compose the reminder once the data request is fulfilled;

enable a conduction of a user-interactive appointment-related transaction with a data network, the appointment-related transaction comprising a reschedule selection, an appointment confirmation selection, and an appointment cancellation selection; and

display a plurality of available appointment times and an option to decline rescheduling when the reschedule selection is selected.

15. The computer-readable medium according to claim 14, wherein the instructions are further configured to cause the processor to:

provide at least one graphical user interface display; and

customize the at least one graphical user interface display using content relating to a service provider for the appointment.

16. The computer-readable medium according to claim 14, wherein the instructions are further configured to cause the processor to:

provide at least one selectable option to perform at least one transaction to confirm the appointment, to reschedule the appointment, and to cancel the appointment.

17. The computer-readable medium according to claim 16, wherein the instructions are further configured to cause the processor to:

in the event a confirmation selection is made, execute operations to facilitate a transaction to accomplish the appointment confirmation;

in the event a rescheduling selection is made, execute operations to facilitate a transaction to accomplish the appointment rescheduling; and

in the event a cancellation selection is made, execute operations to facilitate a transaction to accomplish the appointment cancellation.

18. The computer-readable medium according to claim 14, wherein the instructions are further configured to cause the processor to:

provide a selectable option to confirm the appointment;

in the event a confirmation selection is made, communicate a confirmation request to the data network; and

process any reply from the data network developed in response to the confirmation request.

19. The computer-readable medium according to claim 14, wherein the instructions are further configured to cause the processor to:

provide a selectable option to reschedule the appointment;

in the event a reschedule selection is made, communicate a reschedule request to the data network; and

process any reply from the data network developed in response to the reschedule request.

20. The computer-readable medium according to claim 14, wherein the instructions are further configured to cause the processor to:

process and reply to any communication received from the data network at any stage of the transaction.