Communication management system for network-based telephones

  • US RE43,386 E1
  • Filed: 10/19/2006
  • Issued: 05/15/2012
  • Est. Priority Date: 09/26/1996
  • Status: Expired due to Term
First Claim
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1. A signal monitoring system for monitoring and analyzing communications passing through a monitoring point, the system comprising:

  • a digital voice recorder (18) for monitoring two-way conversation traffic streams passing through the monitoring point, said digital voice recorder having connections (20) for being operatively attached to the monitoring point;

    a digital processor (30) connected to said digital voice recorder for identifying at least one predetermined parameter by analyzing the voice communication content of at least one monitored signal taken from the traffic streams;

    a recorder (38) attached to said digital processor for recording occurrences of the predetermined parameter;

    a traffic stream identifier (36) for identifying the traffic stream associated with the predetermined parameter;

    a data analyzer (36) connected to said digital processor for analyzing the recorded data relating to the occurrences; and

    a communication traffic controller (34) operatively connected to said data analyzer and, operating responsive to the analysis of the recorded data, for controlling the handling of communications traffic within said monitoring system.

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