Method and system for distributing outbound telephone calls

  • US RE46,420 E1
  • Filed: 03/03/2015
  • Issued: 05/30/2017
  • Est. Priority Date: 07/11/2000
  • Status: Active Grant
First Claim
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1. A system for distributing outbound telephone calls, the system comprising:

  • one or more dialing devices, eacha dialing device associated with plurala plurality of agents and operable, wherein the dialing device is configured to receive a plurality of call records associated with a campaign and to provide a plurality of telephone calls to the pluralplurality of agents associated with the dialing device; and

    a distribution module server interfaced with at least one of the dialing devices the dialing device, the distribution module server having a plurality of pools and a plurality of queues,the distribution module operable server configured to place the plurality of call records into the plurality of pools,transfer a set of call records comprising less than all of the plurality of call records from at least the one of the plurality of pools to at least one of the plurality of queues, andtransfer at least the one of the plurality of queues to the at least one dialing device,monitor contact attempt results comprising at least one of a right party contact, a wrong party contact, a no answer, and a detection of an answering machine associated with the plurality of call records to determine that a predetermined number of the less than all of the plurality of call records have been contacted by the dialing device, andin response to determining that the predetermined number of the set of call records have encountered at least one of the right party contact, the wrong party contact, the no answer, and the detection of an answering machine by the dialing device, automatically transfer additional call records from the plurality of call records from the one of the plurality of pools to the one of the plurality of queues.

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