Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure

  • US RE46,438 E1
  • Filed: 12/15/2014
  • Issued: 06/13/2017
  • Est. Priority Date: 09/24/1999
  • Status: Expired due to Term
First Claim
Patent Images

1. A system for enabling remote interworking with a communication center, comprising:

  • a communication center comprising a plurality of communication and computing devices;

    a Local Area Network (LAN) for coupling the plurality of communication and computing devices;

    a proxy server executing a software suite and coupled to the first network LAN;

    characterized in that the proxy server is further coupled to the Internet for managing communications between a portable device and the plurality of communication and computing devices in a form usable by each, wherein the portable device is enabled at least to participate in live Internet Protocol Network Telephony (IPNT) voice communications with agents operating individual ones of the communication and computing devices at the communication center and to interoperate with any a software application executing on the computing devices coupled to the LAN,wherein the portable device is configured to transmit a command to the proxy server for displaying a list of scripts, wherein in response to the portable device selecting a particular script from the list of scripts, a command is issued to a particular device of the plurality of communication and computing devices for causing the particular device to access a digital voice attendant over the LAN to replace a message output by the digital voice attendant with a new message.

View all claims

    Thank you for your feedback