Implementation of call-center outbound dialing capability at a telephony network level

  • US RE46,528 E1
  • Filed: 12/10/2014
  • Issued: 08/29/2017
  • Est. Priority Date: 11/14/1997
  • Status: Expired due to Term
First Claim
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1. An outbound dialer system comprising:

  • an automatic call dialer implemented and operated at network level by a network provider, the automatic call dialer having the capability of placing calls selected from one or more stored lists of destination numbers provided by one or more clients of the network provider; and

    circuitry for recognizing that at least one of said placed calls is answered by a person;

    wherein the dialer places said calls to the selected destination numbers, and upon a first one of said placed calls being answered by a first person, connects the answered first call to a first routing point in a remote call center hosted by a first client of the one or more clients of the network provider, and upon a second one of the placed calls being answered by a second person, connects the answered second call to a second routing point in a second remote call center hosted by a second remote call center different from the first remote call center, wherein the second remote call center is hosted by a second client of the one or more clients of the network provider.

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