Method for managing instant communication and customer service system based on instant communication mode

Method for managing instant communication and customer service system based on instant communication mode

  • CN 101,174,968 A
  • Filed: 10/31/2006
  • Published: 05/07/2008
  • Est. Priority Date: 10/31/2006
  • Status: Active Application
First Claim
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1. method of managing the instant messaging process wherein, comprises the following step:

  • In a computer system, set up user'"'"'s group that comprises a plurality of members;

    When described member logins described computer system, the described user'"'"'s group of the message informing user in addition that described computer system can be carried out instant messaging with described user'"'"'s group;

    AndThe request of described computer system responds user beyond the described user group when desiring to set up immediately with described user communication session, user beyond described user'"'"'s group and described user organize interior one and have logined and set up an instant communication session between the member.

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