Call centre system

Call centre system

  • CN 101,415,048 A
  • Filed: 12/09/2008
  • Published: 04/22/2009
  • Est. Priority Date: 12/09/2008
  • Status: Active Application
First Claim
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1. a call center system is characterized in that, comprising:

  • Queue machine is used to insert user'"'"'s calling, and described call signal is sent to computer telephone integration CIT server;

    Described cti server is used to receive the call signal from described queue machine, and described call information is sent to application server;

    Reception is handled calling by the described queue machine of computer control from the calling control command of seat system;

    Described application server is used to receive the call information from described cti server, and described call information is sent to described seat system;

    Reception returns operating result to described seat system from the operation requests of described seat system;

    Described seat system is used for providing service interface to seat representative, to described application server transmit operation request, shows the operating result that returns from described application server based on the operation of described seat representative on described service interface;

    Based on the operation of described seat representative to described cti server sending controling instruction;

    Wherein, between described seat system and described application server, realize basic function, realize business function by the browser/server mode by client/server approach.

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