Realizing method and system of automatic business process with full voice service

Realizing method and system of automatic business process with full voice service

  • CN 101,686,286 A
  • Filed: 09/26/2008
  • Published: 03/31/2010
  • Est. Priority Date: 09/26/2008
  • Status: Active Application
First Claim
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1. , a kind of automatic business process with full voice services is realized system, comprises switch, service control point (SCP) module, interactive voice response IVR module, database, it is characterized in that, also comprises speech conversion text module and text-converted voice module;

  • Wherein, described SCP module is used for speech conversion text module, text-converted voice module, IVR module, database are controlled;

    Described speech conversion text module is used to receive the voice that the IVR module sends, and described speech conversion is become text, and then be organized into keyword sets or key sentence or identifier;

    Described text-converted voice module is used for converting described keyword sets or key sentence to voice, sends to the IVR module;

    Described IVR module is used for the control according to the SCP module, play the corresponding prompt sound, receive user'"'"'s voice and send to the speech conversion text module, receive and play the voice of text-converted voice module transmission, and from database, extract corresponding professional information on services and play to the user.

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