Fault grading and system maintaining method

Fault grading and system maintaining method

  • CN 103,426,062 A
  • Filed: 08/19/2013
  • Published: 12/04/2013
  • Est. Priority Date: 08/19/2013
  • Status: Active Application
First Claim
Patent Images

1. the method for a failure sorted and system maintenance, is characterized in that, needs through following steps:

  • S1;

    report for repairment;

    S2;

    lane database to fault simply judge, initial analysis;

    S3;

    the rank judgement of fault;

    If be judged as the level Four fault, turn S41;

    If be judged as three grades of faults, turn S51;

    If be judged as secondary failure, turn S61;

    If be judged as level fault, turn S71;

    S41;

    be defined as the level Four fault, the product function that described level Four fault is system, installation or configuration aspect need information or support, on the running of client'"'"'s business almost without affecting;

    S42;

    at lane database, find corresponding method handling failure;

    S43;

    judge whether regulation time limit internal fault is got rid of;

    As got rid of, turn S8;

    As unresolved, turn S51;

    S51;

    be defined as three grades of faults, described three grades of faults are that the system operating performance is impaired, and most of business running of client still can work;

    S52;

    at lane database, find corresponding method handling failure;

    S53;

    judge whether regulation time limit internal fault is got rid of;

    As got rid of, turn S8;

    As unresolved, turn S61;

    S61;

    be defined as secondary failure, described secondary failure is that system or application system operating performance are seriously demoted, and to client'"'"'s business, running has a strong impact on;

    S62;

    at lane database, find corresponding method handling failure;

    S63;

    judge whether regulation time limit internal fault is got rid of;

    As got rid of, turn S8;

    As unresolved, turn S71;

    S71;

    be defined as level fault, described level fault is that hardware device can'"'"'t be opened or application system can'"'"'t normally be moved, and to client'"'"'s real time business, running has significant impact (systemic breakdown);

    S72;

    at lane database, find corresponding method handling failure;

    S8;

    generate the fault handling report, record in detail and register.

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