Method and system for providing mobile terminal fault problem solution and mobile terminal

Method and system for providing mobile terminal fault problem solution and mobile terminal

  • CN 103,686,809 A
  • Filed: 12/09/2013
  • Published: 03/26/2014
  • Est. Priority Date: 12/09/2013
  • Status: Active Application
First Claim
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1. a method for mobile terminal fault issue-resolution is provided, and wherein, the method comprises:

  • At mobile terminal side, provide failure problems input interface to obtain failure problems query word;

    The failure problems query word obtaining is sent to server;

    The failure problems solution that reception server inquires and returns from solution database according to failure problems query word;

    The failure problems solution that server is returned is shown at mobile terminal side, or the repair procedure in the automatic operation troubles issue-resolution of mobile terminal side.

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