Technological support responsing system and its technological support method

Technological support responsing system and its technological support method

  • CN 1,287,312 C
  • Filed: 02/08/2001
  • Issued: 11/29/2006
  • Est. Priority Date: 02/09/2000
  • Status: Active Grant
First Claim
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1. system is answered in a technical support, comprising:

  • The answer system that is used for the user, this answer system has the first Query Information LD device of the Query Information relevant with the generating plant technology that the user that is used for depositing the generating plant sends by communication network, and is used for depositing the first query history information LD device from the user'"'"'s of generating plant the query history information relevant with the generating plant technology;

    The answer system that is used for the service provider, this answer system has the second Query Information LD device of the Query Information of depositing in the described first Query Information LD device of the answer system that is used for being deposited with the described user of being used for relevant with the generating plant technology, and is used for depositing the second query history information LD device from the user'"'"'s of generating plant the query history information relevant with the generating plant technology;

    Prevent the device of Query Information relevant that the outsider deposits by the visit of described communication network and the described query history information of in the described first query history information LD device, depositing with the generating plant technology in the described first Query Information LD device of the described user'"'"'s of being used for answer system;

    Prevent the device of Query Information relevant that the outsider deposits by the visit of described communication network and the described query history information of in the described second query history information LD device, depositing with the generating plant technology in the described second Query Information LD device of the described service provider'"'"'s of being used for answer system;

    The described Query Information relevant with the generating plant technology sent to the communicator of certain information service provider;

    The device of the answer of the described relevant Query Information that the input response is transmitted with the generating plant technology;

    The described answer of input is sent to described user'"'"'s device by described communication network;

    Wherein;

    the described user'"'"'s of being used for answer system has indexing unit, this indexing unit be configured to described user oneself can retrieve inquired about before this user oneself and be deposited with described relevant query history information in the described first query history information LD device with the generating plant technology.

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