Method of handling call directed to customer services resources

Method of handling call directed to customer services resources

  • CN 1,317,193 A
  • Filed: 07/02/1999
  • Published: 10/10/2001
  • Est. Priority Date: 07/03/1998
  • Status: Abandoned Application
First Claim
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1. method of in communication network, handling from user'"'"'s calling, this calls out the customer services resources in guiding communication network, and described method comprises:

  • The selection data that obtain in the data that utilization keeps for the user from one or more databases of communication network provide the route data storage, and before receiving described calling, described one or more databases other function with this communication network basically are relevant;

    WithUse comes the customer service call route selecting function of controlling call from the control messages that described selection data obtain.

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