Rules-based multimedia customer/enterprise interaction-network operating-system

Rules-based multimedia customer/enterprise interaction-network operating-system

  • CN 1,323,418 A
  • Filed: 09/02/1999
  • Published: 11/21/2001
  • Est. Priority Date: 09/11/1998
  • Status: Abandoned Application
First Claim
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1. one comprises the user in multimedia communication center management, the business parnter, and the operating system of the issued transaction between agency and Knowledge Worker'"'"'s the issued transaction partner, comprising:

  • A leading subscriber, the external agency layer of the medium contact between business parnter and the message center;

    A workflow layer of between trade partners, finishing issued transaction and route media event;

    The interior media layer that management and agency and Knowledge Worker'"'"'s medium is got in touch;

    And the knowledge base of the knowledge extracted according to the relation between issued transaction and the issued transaction of storage;

    Wherein workflow layer is caught into a multimedia file to each issued transaction, prepare and store a text version of at least a portion issued transaction, associated text version and issued transaction, from text version, extract the knowledge that is stored in the knowledge base, and the knowledge of extracting to the major general is used for route media event between the issued transaction partner.

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