Automatic call distribution with computer telephony interface enablement

Automatic call distribution with computer telephony interface enablement

  • CN 1,547,843 B
  • Filed: 08/19/2003
  • Issued: 09/05/2012
  • Est. Priority Date: 08/19/2002
  • Status: Active Grant
First Claim
Patent Images

1. device comprises:

  • Non-intelligent switch;

    It comes switched call in response to basic command;

    And in response to the exchange said calling send basic status messages, wherein, said non-intelligent switch does not have automatic call distribution ability;

    Said basic command is can be by the order of said non-intelligent switch execution, and said basic status messages is and said non-intelligent switch associated state message;

    Automatic call distributor;

    Be used for said basic command is sent to said non-intelligent switch;

    And be used to receive said basic status messages;

    Said automatic call distributor also can be translated as complicated order and status message with said basic command and said basic status messages;

    And order and status message and CTI apps server interfaces through said complicacy, wherein, said CTI apps server is configured to use said automatic call distributor to realize automatic call distribution ability;

    Said complex command is can be by the order of said CTI apps server execution, and said complex state message is and said CTI apps server associated state message.

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