Data processing systems for integration of consumer feedback with data subject access requests and related methods
First Claim
1. A computer-implemented data processing method for facilitating feedback with respect to a data subject access request, the computer-implemented data processing method comprising:
- receiving, by one or more computer processors, a data subject access request from a requestor that is a request for a particular organization to perform one or more actions with regard to one or more pieces of personal data the particular organization has obtained on the requestor, wherein the data subject access request comprises one or more request parameters;
processing, by one or more processors, the data subject access request by automatically identifying and retrieving the one or more pieces of personal data associated with the requestor, wherein the one or more pieces of personal data associated with the requestor are stored in one or more data repositories associated with the particular organization;
in response to processing the data subject access request, automatically providing, by one or more processors, a feedback survey to the requestor based at least in part on the data subject access request;
receiving, by one or more processors, a completed version of the feedback survey from the requestor;
automatically calculating, by one or more processors, a feedback score for the particular organization based at least in part on the completed version of the feedback survey from the requestor;
automatically adding, by one or more processors, the completed version of the feedback survey from the requestor to a plurality of completed versions of feedback surveys that comprise, for each of a plurality of data subject access requests, a completed version of a feedback survey from a requestor of a particular data subject access request;
automatically calculating, by one or more processors, an aggregate feedback score for the particular organization based at least in part on the plurality of completed versions of the feedback surveys;
digitally storing, by one or more processors, the aggregate feedback score for the particular organization in computer memory; and
automatically flagging, by one or more processors, a requestor interaction interface of a particular data subject access request for modification based at least in part on the aggregate feedback score for the particular organization.
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Accused Products
Abstract
A particular organization may undertake a plurality of different privacy campaigns, processing activities, etc. that involve the collection and storage of personal data. The system may be configured to collect customer satisfaction data, for example: (1) as part of a data subject access request submission form; (2) when providing one or more results of a data subject access request to the data subject; or (3) at any other suitable time. The customer satisfaction data may be collected in the form of a suitable survey, free-form response questionnaire, etc. (e.g., thumbs up vs. thumbs down, etc.). Additionally, by integrating a feedback survey with the data subject access request process, the system may increase a number of consumers that provide responses to the feedback survey. In particular embodiments, the system is configured to require the requestor to respond to the feedback survey prior to submitting the data subject access request.
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Citations
11 Claims
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1. A computer-implemented data processing method for facilitating feedback with respect to a data subject access request, the computer-implemented data processing method comprising:
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receiving, by one or more computer processors, a data subject access request from a requestor that is a request for a particular organization to perform one or more actions with regard to one or more pieces of personal data the particular organization has obtained on the requestor, wherein the data subject access request comprises one or more request parameters; processing, by one or more processors, the data subject access request by automatically identifying and retrieving the one or more pieces of personal data associated with the requestor, wherein the one or more pieces of personal data associated with the requestor are stored in one or more data repositories associated with the particular organization; in response to processing the data subject access request, automatically providing, by one or more processors, a feedback survey to the requestor based at least in part on the data subject access request; receiving, by one or more processors, a completed version of the feedback survey from the requestor; automatically calculating, by one or more processors, a feedback score for the particular organization based at least in part on the completed version of the feedback survey from the requestor; automatically adding, by one or more processors, the completed version of the feedback survey from the requestor to a plurality of completed versions of feedback surveys that comprise, for each of a plurality of data subject access requests, a completed version of a feedback survey from a requestor of a particular data subject access request; automatically calculating, by one or more processors, an aggregate feedback score for the particular organization based at least in part on the plurality of completed versions of the feedback surveys; digitally storing, by one or more processors, the aggregate feedback score for the particular organization in computer memory; and automatically flagging, by one or more processors, a requestor interaction interface of a particular data subject access request for modification based at least in part on the aggregate feedback score for the particular organization. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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Specification