Systems and methods for emergency communications
First Claim
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1. A method of providing digital information informative of an emergency situation to an emergency service provider by an emergency management system, the method comprising:
- a) autonomously detecting initiation of an emergency communication session between a mobile wireless device and the emergency service provider;
b) autonomously obtaining the digital information of the mobile wireless device through an alternate data channel after initiation of the emergency communication session and before receiving a data query regarding the emergency situation, the digital information comprising a location of the mobile wireless device, wherein the location is determined on the mobile wireless device;
c) associating the digital information informative of the emergency situation with the mobile wireless device using a device identifier;
d) receiving the data query regarding the emergency situation, the data query comprising the device identifier from the emergency service provider;
e) identifying return data comprising the digital information associated with the device identifier in one or more databases;
f) applying at least one rule to the return data before transmitting the return data to the emergency service provider, wherein the least one rule comprises configuring the return data to (i) exclude dynamic data that is not recent data, (ii) include the dynamic data once it has been updated, and (iii) include static data; and
g) transmitting the return data comprising the digital information associated with the device identifier to the emergency service provider through a secure channel in response to the data query.
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Abstract
Described herein are methods, devices, media, and systems for managing emergency communications and providing seamless data extraction from a communication device by an emergency service.
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Citations
20 Claims
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1. A method of providing digital information informative of an emergency situation to an emergency service provider by an emergency management system, the method comprising:
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a) autonomously detecting initiation of an emergency communication session between a mobile wireless device and the emergency service provider; b) autonomously obtaining the digital information of the mobile wireless device through an alternate data channel after initiation of the emergency communication session and before receiving a data query regarding the emergency situation, the digital information comprising a location of the mobile wireless device, wherein the location is determined on the mobile wireless device; c) associating the digital information informative of the emergency situation with the mobile wireless device using a device identifier; d) receiving the data query regarding the emergency situation, the data query comprising the device identifier from the emergency service provider; e) identifying return data comprising the digital information associated with the device identifier in one or more databases; f) applying at least one rule to the return data before transmitting the return data to the emergency service provider, wherein the least one rule comprises configuring the return data to (i) exclude dynamic data that is not recent data, (ii) include the dynamic data once it has been updated, and (iii) include static data; and g) transmitting the return data comprising the digital information associated with the device identifier to the emergency service provider through a secure channel in response to the data query. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An emergency management system comprising at least one processor, a memory, a network component, and a computer program including instructions executable by the at least one processor to create a server software application for managing emergency communication sessions, the server software application comprising:
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a) a software module autonomously detecting initiation of an emergency communication session between a mobile wireless device and an emergency service provider; b) a software module autonomously obtaining digital information of the mobile wireless device through an alternate data channel after initiation of the emergency communication session and before receiving a data query regarding an emergency situation, the digital information comprising a location of the mobile wireless device, wherein the location is determined on the mobile wireless device; c) a software module associating the digital information informative of the emergency situation with the mobile wireless device using a device identifier; d) a software module receiving the data query regarding the emergency situation, the data query comprising the device identifier from the emergency service provider; e) a software module identifying return data comprising the digital information associated with the device identifier in one or more databases; f) a software module applying at least one rule to the return data before transmitting the return data to the emergency service provider, wherein the least one rule comprises configuring the return data to (i) exclude dynamic data that is not recent data, (ii) include the dynamic data once it has been updated, and (iii) include static data; and g) a software module transmitting the return data comprising the digital information associated with the device identifier to the emergency service provider through a secure channel in response to the data query. - View Dependent Claims (16, 17, 18)
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19. Non-transitory computer-readable storage media encoded with a computer program including instructions executable by a processor to create a server software application for managing emergency communication sessions, the server software application comprising:
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a) a software module autonomously detecting initiation of an emergency communication session between a mobile wireless device and an emergency service provider; b) a software module autonomously obtaining digital information of the mobile wireless device through an alternate data channel after initiation of the emergency communication session and before receiving a data query regarding an emergency situation, the digital information comprising a location of the mobile wireless device, wherein the location is determined on the mobile wireless device; c) a software module associating the digital information informative of the emergency situation with the mobile wireless device using a device identifier; d) a software module receiving the data query regarding the emergency situation, the data query comprising the device identifier from the emergency service provider; e) a software module identifying return data comprising the digital information associated with the device identifier in one or more databases; f) a software module applying at least one rule to the return data before transmitting the return data to the emergency service provider, wherein the least one rule comprises configuring the return data to (i) exclude dynamic data that is not recent data, (ii) include the dynamic data once it has been updated, and (iii) include static data; and g) a software module transmitting the return data comprising the digital information associated with the device identifier to the emergency service provider through a secure channel in response to the data query. - View Dependent Claims (20)
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Specification