Structured communications in an observation platform
First Claim
1. A method of structured communications in an observation platform, comprising:
- receiving a signal from a first communication device, said signal received at a second communication device that is associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;
deriving, by said computer system, a query from said signal, wherein said query is related to said organization;
determining, by said computer system, a plurality of persons representing said organization to respond to said query, wherein said determining is based on knowledge levels, regarding said query, of said plurality of persons representing said organization;
forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization;
receiving, at said second communication device, a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization;
forwarding said response from said second communication device to said first communication device;
opening, by said computer system, an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons;
receiving, at said second communication device, a second response to said query sent via a fourth communication device, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization; and
responsive to receiving said second response within a predetermined period of time, including, by said computer system, said fourth communication device in said ad hoc private communication channel.
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Accused Products
Abstract
In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.
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Citations
27 Claims
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1. A method of structured communications in an observation platform, comprising:
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receiving a signal from a first communication device, said signal received at a second communication device that is associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; deriving, by said computer system, a query from said signal, wherein said query is related to said organization; determining, by said computer system, a plurality of persons representing said organization to respond to said query, wherein said determining is based on knowledge levels, regarding said query, of said plurality of persons representing said organization; forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization; receiving, at said second communication device, a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization; forwarding said response from said second communication device to said first communication device; opening, by said computer system, an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons; receiving, at said second communication device, a second response to said query sent via a fourth communication device, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization; and responsive to receiving said second response within a predetermined period of time, including, by said computer system, said fourth communication device in said ad hoc private communication channel. - View Dependent Claims (2, 3, 4, 5)
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6. A non-transitory computer readable storage medium having instructions embodied therein that, when executed, cause a computer system to perform a method of structured communications in an observation platform, said method comprising:
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receiving a signal from a first communication device, said signal received at a second communication device that is associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; deriving, by said computer system, a query from said signal, wherein said query is related to said organization; determining, by said computer system, a plurality of persons representing said organization to respond to said query, wherein said determining is based on knowledge levels, regarding said query, of said plurality of persons representing said organization; forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization; receiving, at said second communication device, a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization; forwarding said response from said second communication device to said first communication device; opening, by said computer system, an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons; receiving, at said second communication device, a second response to said query sent via a fourth communication device, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization; and responsive to receiving said second response within a predetermined period of time, including, by said computer system, said fourth communication device in said ad hoc private communication channel. - View Dependent Claims (7, 8, 9, 10)
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11. An observation platform for structured communications, said observation platform comprising:
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an application associated with an organization, said application disposed on a first communication device, and said application configured to send a signal via said first communication device, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; a second communication device associated with organization and configured to receive said signal from said first communication device; a computer system associated with said second communication device and configured to; derive a query from said signal, wherein said query is related to said organization; determine a plurality of persons representing said organization to respond to said query, wherein said determination is based on knowledge levels, regarding said query, of said plurality of persons representing said organization; forward said signal to a plurality of communication devices associated with said plurality of persons representing said organization; wherein responsive to said second communication device receiving a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization, said computer system is further configured to open an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons; and wherein responsive to said second communication device receiving a second response to said query sent via a fourth communication device within a predetermined period of time, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization, said computer system is further configured to include said fourth communication device in said ad hoc private communication channel; and said plurality of communication devices. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A method of structured communications, comprising:
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receiving a signal from a first communication device, said signal received at a second communication device that is associated with a computer system, wherein said computer system is associated with an organization, wherein a characteristic of said signal corresponds to an audible source; deriving, by said computer system, a query from said signal, wherein said query is related to said organization; determining, by said computer system, a plurality of persons representing said organization to respond to said query, wherein said determining is based on knowledge levels, regarding said query, of said plurality of persons representing said organization; forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization; receiving, at said second communication device, a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization; forwarding said response from said second communication device to said first communication device; opening, by said computer system, an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons; receiving, at said second communication device, a second response to said query sent via a fourth communication device, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization; and responsive to receiving said second response within a predetermined period of time, including, by said computer system, said fourth communication device in said ad hoc private communication channel. - View Dependent Claims (18, 19, 20, 21)
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22. An observation platform, said observation platform comprising:
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an application associated with an organization, said application disposed on a first communication device, and said application configured to send a signal via said first communication device, wherein a characteristic of said signal corresponds to an audible source; a second communication device associated with organization and configured to receive said signal from said first communication device; a computer system associated with said second communication device and configured to; derive a query from said signal, wherein said query is related to said organization; determine a plurality of persons representing said organization to respond to said query, wherein said determination is based on knowledge levels, regarding said query, of said plurality of persons representing said organization; forward said signal to a plurality of communication devices associated with said plurality of persons representing said organization; wherein responsive to said second communication device receiving a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization, said computer system is further configured to open an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons; and wherein responsive to said second communication device receiving a second response to said query sent via a fourth communication device within a predetermined period of time, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization, said computer system is further configured to include said fourth communication device in said ad hoc private communication channel; and said plurality of communication devices. - View Dependent Claims (23, 24, 25, 26, 27)
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Specification