Structured communications in an observation platform

• US 10,574,784 B2
• Filed: 03/15/2017
• Issued: 02/25/2020
• Est. Priority Date: 02/22/2011
• Status: Active Grant

• Current Assignee: Theatro Labs Inc.
• Original Assignee: Theatro Labs Inc.
• Inventors: Russell, Steven Paul, VanBuskirk, Guy R.
• Primary Examiner(s): Williams, Clayton R
• Application Number:
  US15/459,288
• Publication Number:
  US 20170187826A1
• Time in Patent Office: 1,077 Days
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: H04L 65/1066 Session management
• CPC Class Codes: H04L 67/564 Enhancement of application control based on intercepted application data
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 84/18 Self-organising networks, e.g. ad-hoc networks or sensor networks

Abstract

In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.

Claims

1. A method of structured communications in an observation platform, comprising:

receiving a signal from a first communication device, said signal received at a second communication device that is associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;

deriving, by said computer system, a query from said signal, wherein said query is related to said organization;

determining, by said computer system, a plurality of persons representing said organization to respond to said query, wherein said determining is based on knowledge levels, regarding said query, of said plurality of persons representing said organization;

forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization;

receiving, at said second communication device, a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization;

forwarding said response from said second communication device to said first communication device;

opening, by said computer system, an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons;

receiving, at said second communication device, a second response to said query sent via a fourth communication device, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization; and

responsive to receiving said second response within a predetermined period of time, including, by said computer system, said fourth communication device in said ad hoc private communication channel.

2. The method as recited in claim 1, further comprising:

mediating, by said computer system, said ad hoc private communication channel.

3. The method as recited in claim 1, further comprising:

closing off further entry into said ad hoc private communication channel after expiration of said predetermined period of time; and

responsive to said closing off further entry, preventing non-entered others of said plurality of communication devices from receiving audio from said ad hoc private communication channel.

4. The method as recited in claim 3, further comprising:

allowing, by said computer system, an additional person of said organization to hear communications on said ad hoc private communications channel, wherein said allowing is based on a role of said additional person within said organization.

5. The method as recited in claim 4, further comprising:

allowing, by said computer system, said additional person to join into a discussion on said ad hoc private communication channel at any time.

6. A non-transitory computer readable storage medium having instructions embodied therein that, when executed, cause a computer system to perform a method of structured communications in an observation platform, said method comprising:

receiving a signal from a first communication device, said signal received at a second communication device that is associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;

deriving, by said computer system, a query from said signal, wherein said query is related to said organization;

determining, by said computer system, a plurality of persons representing said organization to respond to said query, wherein said determining is based on knowledge levels, regarding said query, of said plurality of persons representing said organization;

forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization;

receiving, at said second communication device, a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization;

forwarding said response from said second communication device to said first communication device;

opening, by said computer system, an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons;

receiving, at said second communication device, a second response to said query sent via a fourth communication device, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization; and

responsive to receiving said second response within a predetermined period of time, including, by said computer system, said fourth communication device in said ad hoc private communication channel.

7. The non-transitory computer readable storage medium of claim 6, wherein said method further comprises:

mediating, by said computer system, said ad hoc private communication channel.

8. The non-transitory computer readable storage medium of claim 6, wherein said method further comprises:

closing off further entry into said ad hoc private communication channel after expiration of said predetermined period of time; and

responsive to said closing off further entry, preventing non-entered others of said plurality of communication devices from receiving audio from said ad hoc private communication channel.

9. The non-transitory computer readable storage medium of claim 8, wherein said method further comprises:

allowing, by said computer system, an additional person of said organization to hear communications on said ad hoc private communications channel, wherein said allowing is based on a role of said additional person within said organization.

10. The non-transitory computer readable storage medium of claim 8, wherein said method further comprises:

allowing, by said computer system, said additional person to join into a discussion on said ad hoc private communication channel at any time.

11. An observation platform for structured communications, said observation platform comprising:

an application associated with an organization, said application disposed on a first communication device, and said application configured to send a signal via said first communication device, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;

a second communication device associated with organization and configured to receive said signal from said first communication device;

a computer system associated with said second communication device and configured to;

derive a query from said signal, wherein said query is related to said organization;

determine a plurality of persons representing said organization to respond to said query, wherein said determination is based on knowledge levels, regarding said query, of said plurality of persons representing said organization;

forward said signal to a plurality of communication devices associated with said plurality of persons representing said organization;

wherein responsive to said second communication device receiving a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization, said computer system is further configured to open an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons; and

wherein responsive to said second communication device receiving a second response to said query sent via a fourth communication device within a predetermined period of time, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization, said computer system is further configured to include said fourth communication device in said ad hoc private communication channel; and

said plurality of communication devices.

12. The observation platform of claim 11, wherein said computer system is further configured to:

mediate said ad hoc private communication channel.

13. The observation platform of claim 11, wherein said computer system is further configured to:

close off further entry into said ad hoc private communication channel after expiration of said predetermined period of time; and

prevent non-entered others of said plurality of communication devices from receiving audio from said ad hoc private communication channel.

14. The observation platform of claim 13, further wherein said computer system is further configured to:

allow, based on a role held within said organization, an additional person of said organization to hear communications on said ad hoc private communications channel; and

allow said additional person to join into a discussion on said ad hoc private communication channel at any time.

15. The observation platform of claim 11, wherein said first communication device is privately owned by a user of said first communication device.

16. The observation platform of claim 11, wherein said second communication device comprises:

a radio base station.

17. A method of structured communications, comprising:

receiving a signal from a first communication device, said signal received at a second communication device that is associated with a computer system, wherein said computer system is associated with an organization, wherein a characteristic of said signal corresponds to an audible source;

deriving, by said computer system, a query from said signal, wherein said query is related to said organization;

determining, by said computer system, a plurality of persons representing said organization to respond to said query, wherein said determining is based on knowledge levels, regarding said query, of said plurality of persons representing said organization;

forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization;

receiving, at said second communication device, a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization;

forwarding said response from said second communication device to said first communication device;

opening, by said computer system, an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons;

receiving, at said second communication device, a second response to said query sent via a fourth communication device, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization; and

responsive to receiving said second response within a predetermined period of time, including, by said computer system, said fourth communication device in said ad hoc private communication channel.

18. The method as recited in claim 17, further comprising:

mediating, by said computer system, said ad hoc private communication channel.

19. The method as recited in claim 17, further comprising:

closing off further entry into said ad hoc private communication channel after expiration of said predetermined period of time; and

responsive to said closing off further entry, preventing non-entered others of said plurality of communication devices from receiving audio from said ad hoc private communication channel.

20. The method as recited in claim 19, further comprising:

allowing, by said computer system, an additional person of said organization to hear communications on said ad hoc private communications channel, wherein said allowing is based on a role of said additional person within said organization.

21. The method as recited in claim 20, further comprising:

allowing, by said computer system, said additional person to join into a discussion on said ad hoc private communication channel at any time.

22. An observation platform, said observation platform comprising:

an application associated with an organization, said application disposed on a first communication device, and said application configured to send a signal via said first communication device, wherein a characteristic of said signal corresponds to an audible source;

a second communication device associated with organization and configured to receive said signal from said first communication device;

a computer system associated with said second communication device and configured to;

derive a query from said signal, wherein said query is related to said organization;

determine a plurality of persons representing said organization to respond to said query, wherein said determination is based on knowledge levels, regarding said query, of said plurality of persons representing said organization;

forward said signal to a plurality of communication devices associated with said plurality of persons representing said organization;

wherein responsive to said second communication device receiving a response to said query sent via a third communication device, said third communication device belonging to said plurality of communication devices and associated with a first of said plurality of persons representing said organization, said computer system is further configured to open an ad hoc private communication channel between said first communication device and said third communication device associated with one of said plurality of persons; and

wherein responsive to said second communication device receiving a second response to said query sent via a fourth communication device within a predetermined period of time, said fourth communication device belonging to said plurality of communication devices and associated with a second of said plurality of persons representing said organization, said computer system is further configured to include said fourth communication device in said ad hoc private communication channel; and

said plurality of communication devices.

23. The observation platform of claim 22, wherein said computer system is further configured to:

mediate said ad hoc private communication channel.

24. The observation platform of claim 22, wherein said computer system is further configured to:

close off further entry into said ad hoc private communication channel after expiration of said predetermined period of time; and

prevent non-entered others of said plurality of communication devices from receiving audio from said ad hoc private communication channel.

25. The observation platform of claim 24, further wherein said computer system is further configured to:

allow, based on a role held within said organization, an additional person of said organization to hear communications on said ad hoc private communications channel; and

allow said additional person to join into a discussion on said ad hoc private communication channel at any time.

26. The observation platform of claim 22, wherein said first communication device is privately owned by a user of said first communication device.

27. The observation platform of claim 22, wherein said second communication device comprises:

a radio base station.