Visual assist for insurance facilitation processes
First Claim
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1. A wearable communications device, in the form of eyeglasses, configured to be worn by a claim adjuster, comprising:
- a display screen;
a digital camera;
a microphone;
a geolocation sensor; and
a processor coupled to the display screen, the digital camera and the microphone, the processor programmed to;
display, in the display screen, an appointment for the claim adjuster to attend to, wherein the display screen displays a vehicle accident report and a location of the vehicle accident as part of the appointment;
receive a first voice instruction, as detected by the microphone, from the claim adjuster requesting a direction to the vehicle accident;
display in the display screen the direction to the vehicle accident in response to the first voice instruction;
receive a second voice instruction, as detected by the microphone, from the claim adjuster to start a new insurance claim;
display in the display screen an application for starting the insurance claim in response to the second voice instruction;
display in the display screen an instruction to the claim adjuster to scan a vehicle identification number;
display in the display screen a scan window to scan the vehicle identification number with the digital camera;
scan the vehicle identification number with the digital camera;
display in the display screen a request for confirmation of make and model of the vehicle;
receive a response to the request for confirmation from the claim adjuster;
display in the display screen an instruction to the claim adjuster to take a photo of the vehicle;
display in the display screen a scan window to take the photo of the vehicle by the digital camera;
receive a third voice instruction, as detected by the microphone, from the claim adjuster to take the photo;
take the photo of the vehicle using the digital camera after receiving the third voice instruction;
display in the display screen an instruction to the claim adjuster to describe a condition of the vehicle;
receive a fourth voice instruction, as detected by the microphone, from the claim adjuster describing the condition of the vehicle;
transcribe the fourth voice instruction;
store the transcribed fourth voice instruction to a memory;
prompt the claim adjuster in the display screen to ask an insurance policyholder a plurality of questions to identify the policyholder;
prompt the claim adjuster in the display screen to obtain from the policyholder information of an accident involving the vehicle insured by the policyholder;
prompt the claim adjuster in the display screen to capture at least one of video and audio interviews of an eyewitness to the accident;
determine geolocation information of the accident based on the geolocation sensor;
map the geolocation information with the scene of the accident;
store the visual information of the vehicle and the scene with the geolocation information to the memory;
wirelessly transmit data stored in the memory to a remote server via a wireless communication protocol;
receive from the remote server a recommendation of the insurance claim; and
display a list of vendors in the display screen based on the insurance claim.
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Abstract
A wearable communication device that is selectively configured to assist in the implementation of insurance claims processing. The device is capable of voice-activated or touch-activated insurance claim processing instructions and assisting the user in implementing insurance processing function such as damage appraisals and the like.
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Citations
10 Claims
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1. A wearable communications device, in the form of eyeglasses, configured to be worn by a claim adjuster, comprising:
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a display screen; a digital camera; a microphone; a geolocation sensor; and a processor coupled to the display screen, the digital camera and the microphone, the processor programmed to; display, in the display screen, an appointment for the claim adjuster to attend to, wherein the display screen displays a vehicle accident report and a location of the vehicle accident as part of the appointment; receive a first voice instruction, as detected by the microphone, from the claim adjuster requesting a direction to the vehicle accident; display in the display screen the direction to the vehicle accident in response to the first voice instruction; receive a second voice instruction, as detected by the microphone, from the claim adjuster to start a new insurance claim; display in the display screen an application for starting the insurance claim in response to the second voice instruction; display in the display screen an instruction to the claim adjuster to scan a vehicle identification number; display in the display screen a scan window to scan the vehicle identification number with the digital camera; scan the vehicle identification number with the digital camera; display in the display screen a request for confirmation of make and model of the vehicle; receive a response to the request for confirmation from the claim adjuster; display in the display screen an instruction to the claim adjuster to take a photo of the vehicle; display in the display screen a scan window to take the photo of the vehicle by the digital camera; receive a third voice instruction, as detected by the microphone, from the claim adjuster to take the photo; take the photo of the vehicle using the digital camera after receiving the third voice instruction; display in the display screen an instruction to the claim adjuster to describe a condition of the vehicle; receive a fourth voice instruction, as detected by the microphone, from the claim adjuster describing the condition of the vehicle; transcribe the fourth voice instruction; store the transcribed fourth voice instruction to a memory; prompt the claim adjuster in the display screen to ask an insurance policyholder a plurality of questions to identify the policyholder; prompt the claim adjuster in the display screen to obtain from the policyholder information of an accident involving the vehicle insured by the policyholder; prompt the claim adjuster in the display screen to capture at least one of video and audio interviews of an eyewitness to the accident; determine geolocation information of the accident based on the geolocation sensor; map the geolocation information with the scene of the accident; store the visual information of the vehicle and the scene with the geolocation information to the memory; wirelessly transmit data stored in the memory to a remote server via a wireless communication protocol; receive from the remote server a recommendation of the insurance claim; and display a list of vendors in the display screen based on the insurance claim. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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Specification