METHOD AND APPARATUS FOR PERFORMING ENTERPRISE EMAIL MANAGEMENT
First Claim
1. A method for processing electronic messages, said method comprising:
- receiving a message in an enterprise mail system, said message from a message sender;
categorizing said message by selecting a first category entry from a category database; and
creating a response message using said first category entry, said response message including a response body defined in said first category entry and a set of recipients defined in said first category entry.
17 Assignments
0 Petitions
Accused Products
Abstract
An enterprise email management system is disclosed. The enterprise mail system is designed to handle large volumes of email quickly and efficiently, responding through enterprise email system users or automated means. The enterprise email system processes incoming email using a set of configurable rules that examine each message for a specific attribute state condition and invoke a configurable action when the attribute satisfies the condition. A number of actions may be invoked such as routing a message to a specific mail queue. The enterprise email system assigns a mail queue timer when a message is moved into a mail queue. Each mail queue has a different mail queue timeout value that specifies the maximum amount of time that a message may sit idle within a mail queue. The enterprise email system may automatically move a message from a mail queue into a mailbox of an enterprise email system user that subscribed to the mail queue. A mailbox timer then set for the message and the mailbox timer is compared with a mailbox timeout value that specifies the amount of time that message may sit idle within a mail queue. If the mail queue timer expires, the message is returned to the mail queue from where it came. If the mail queue timer expires, then the message is routed to another mail queue or enterprise email user.
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Citations
11 Claims
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1. A method for processing electronic messages, said method comprising:
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receiving a message in an enterprise mail system, said message from a message sender;
categorizing said message by selecting a first category entry from a category database; and
creating a response message using said first category entry, said response message including a response body defined in said first category entry and a set of recipients defined in said first category entry. - View Dependent Claims (2, 3)
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4. A method for processing electronic messages, said method comprising:
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receiving a first message into an enterprise mail system, said first message from a first message sender;
storing said first message in a message database;
assigning a category entry from a category database; and
delivering said first message to a first enterprise mail system user, said enterprise mail system user creating a template response message with said category entry. - View Dependent Claims (5, 6, 7, 8, 9, 10, 11)
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Specification