Method and system for enhanced knowledge management
First Claim
1. A method for dynamically generating a distributed knowledge base within a computer system that is integrated with existing data, comprising:
- receiving indications of data elements from the existing data and storing references to the indicated data elements;
using the stored references to the indicated data elements of existing data to register a plurality of users and experts;
receiving a request from one of the registered users to submit a question;
determining an expert to answer the question from the registered experts;
forwarding the question to the determined expert;
receiving an indication of an answer from the determined expert; and
storing the indicated answer with the submitted question so that users other than the user from whom the request was received can access the question and indicated answer.
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Accused Products
Abstract
An enhanced knowledge management system (“KMS”) is provided. The enhanced KMS provides a customizable, person-to-person, knowledge sharing portal that manages concurrent one-on-one conversations between requesters and expert resources. Through the knowledge sharing portal, the KMS provides the automatic capture, organization, and reuse of tacit knowledge, as well as integration with existing systems that manage already documented (explicit) knowledge. Example embodiments provide a Conversation Manager, which manages communication in the form of conversations (question and answer sequences) between users (requesters) and experts (expert resources), and allows system administrators to customize the system. Conversations are organized by subject matter categories and experts are ranked preferably by the system and by users, thereby increasing the likelihood of the KMS providing answers to users'"'"' questions. The Conversation Manager, in conjunction with managing these conversations, produces a dynamic knowledge base of knowledge that is searchable by other users. In this manner, the KMS enhances the ability in a multitude of environments to capture previously untapped knowledge and to integrate such knowledge with existing data.
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Citations
1 Claim
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1. A method for dynamically generating a distributed knowledge base within a computer system that is integrated with existing data, comprising:
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receiving indications of data elements from the existing data and storing references to the indicated data elements;
using the stored references to the indicated data elements of existing data to register a plurality of users and experts;
receiving a request from one of the registered users to submit a question;
determining an expert to answer the question from the registered experts;
forwarding the question to the determined expert;
receiving an indication of an answer from the determined expert; and
storing the indicated answer with the submitted question so that users other than the user from whom the request was received can access the question and indicated answer.
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Specification