Interactive pre-programmed voice response system
First Claim
1. An apparatus for interactively replying to voice messages received via a voice communication device, which comprises:
- a memory, wherein the memory is capable of storing multiple personalized vocal responses and a written synopsis of each stored, personalized vocal response;
a store/playback device connected to the memory, wherein the store/playback device is capable of storing the personalized vocal responses in the memory; and
a system control circuit connected to the store/playback device, wherein the system control circuit is capable of communication with the voice communication device, has capability to select a specified stored, personalized vocal response in reply to a playback command initiated by a user, and has capability to playback, via the system control circuit, the specified stored, personalized vocal response to the voice communication device in reply to the command.
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Accused Products
Abstract
As apparatus for responding silently to incoming calls in a communication system. Such an apparatus provides the capability to respond to incoming calls in the communication system which could be, for example, a telephone system, for those cases necessitating minimal disruptions such as wherein the telephone user receiving the call is in a meeting or other group situation. With the system disclosed herein, the telephone user can respond to the caller immediately with pre-recorded responses. Special responses can be pre-recorder for special situations or special callers.
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Citations
26 Claims
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1. An apparatus for interactively replying to voice messages received via a voice communication device, which comprises:
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a memory, wherein the memory is capable of storing multiple personalized vocal responses and a written synopsis of each stored, personalized vocal response;
a store/playback device connected to the memory, wherein the store/playback device is capable of storing the personalized vocal responses in the memory; and
a system control circuit connected to the store/playback device, wherein the system control circuit is capable of communication with the voice communication device, has capability to select a specified stored, personalized vocal response in reply to a playback command initiated by a user, and has capability to playback, via the system control circuit, the specified stored, personalized vocal response to the voice communication device in reply to the command. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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16. A method, which comprises the method steps of:
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receiving a voice message from a caller via a voice communication device connected to a voice communication system;
selecting a personalized vocal response, wherein the personalized vocal response is selected from multiple personalized vocal responses previously stored in a memory and wherein the selected personalized vocal response is chosen based upon the content of the voice message received;
playing back the selected personalized vocal response to the voice communication device; and
repeating the above method steps until the caller disconnects from the voice communication system.
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Specification