Method and system for presenting customized advisory information
First Claim
1. A method for providing advisory information to a field service provider accessing a network advisory system having a server computer communicating with the field service provider through a network device, the method comprising:
- accessing a customer account record based on a customer account identifier input by the field service provider;
accessing a data-type record of the customer record, the data-type record storing advisory information associated with the customer account identifier, the advisory information formatted in one or more languages;
selecting from the data-type record customized advisory information formatted to a language associated with the field service provider; and
presenting the customized advisory information to the field service provider through the network device.
2 Assignments
0 Petitions
Accused Products
Abstract
A network advisory system that provides customized advisory information to a field service provider is disclosed. The network advisory system receives collected data from one or more destination facilities and analyzes the information to generate customized advisory information. The customized advisory information is used by the field service provider to provide a service at the destination facility. The field service provider may receive the customized advisory information while in transit to the destination facility or while located at located destination facility. The field service provider receives the customized advisory information through a network connection. The network connection may be either a wireless connection or a land-based connection.
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Citations
35 Claims
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1. A method for providing advisory information to a field service provider accessing a network advisory system having a server computer communicating with the field service provider through a network device, the method comprising:
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accessing a customer account record based on a customer account identifier input by the field service provider;
accessing a data-type record of the customer record, the data-type record storing advisory information associated with the customer account identifier, the advisory information formatted in one or more languages;
selecting from the data-type record customized advisory information formatted to a language associated with the field service provider; and
presenting the customized advisory information to the field service provider through the network device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for providing advisory information to a field service provider accessing a network advisory system having a server computer communicating with the field service provider through a network device, the network advisory system receiving collected data associated with a data type and related to a destination facility and generating data conclusions based on an analysis between the collected data and an advisory rule corresponding to the data type, the method comprising:
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receiving an provider identifier associated with the field service provider;
receiving a customer account identifier associated with a customer to which a service is to be provided by the field service provider;
selecting a specific data conclusion based on the customer account identifier;
mapping the specific data conclusion to advisory information customized to a language format associated with the field service provider as specified by the provider identifier; and
presenting the customized advisory information to the field service provider through the network device. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. A network advisory system for providing customized advisory information to a field service provider accessing the network advisory system via a network device, the system comprising:
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a data collector receiving collected data related to a destination facility, the collected data being associated with a data type;
an advisory module receiving the collected data from the data collector and generating advisory information from the collected data;
a registration/communication module receiving a provider identifier associated with the field service provider and a customer account identifier associated with a customer to which a service is provided by the field service provider, the registration/communication module customizing advisory information based on the provider identifier and the customer account identifier and presenting the customized advisory information to the field service provider. - View Dependent Claims (22, 23, 24)
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25. A computer program product readable by a computing system and encoding a computer program of instructions for executing a computer process for providing advisory information to a field service provider accessing a network advisory system having a server computer communicating with the field service provider through a network device, the computer process comprising:
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accessing a customer account record based on a customer account identifier input by the field service provider;
accessing a data-type record of the customer record, the data-type record storing advisory information associated with the customer account identifier, the advisory information formatted in one or more languages;
selecting from the data-type record customized advisory information formatted to a language associated with the field service provider; and
presenting the customized advisory information to the field service provider through the network device. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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Specification