SYSTEM AND METHOD FOR COMPUTER-AIDED TECHNICIAN DISPATCH AND COMMUNICATION
First Claim
1. A computer-aided technician dispatch system comprising:
- a communications system linkng a plurality of subscribers, a team of technicians, a service representative, and a user;
an input terminal for receiving information, said information comprising service request information from the plurality of subscribers;
work order information from the team of technicians;
technician information from said team of technicians; and
, quota information;
a server coupled to the input terminal for processing the service request information and for generating a graphical representation of the service request information; and
, a display for receiving the graphical representation of the service request information and for presenting said graphical representation to a user.
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Accused Products
Abstract
A system and method for computer aided technician dispatch and communication are disclosed. The system comprises a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user; an input terminal (100) for receiving information, the information comprising service request information from the plurality of subscribers (116), and work order information from the team of technicians (110), a server (116) coupled to the input terminals for processing the information and generating a graphical representation of the information, and, a display (104) for receiving the graphical representation and presenting the graphical representation to a user (112). A method for computer aided technician dispatch and communication comprises five steps. Those steps are (1) communicating with a plurality of subscribers and a team of technicians; (2) receiving information, the information comprising service request information from the subscriber and work order information from the team of technicians, (3) entering the information in an input terminal, the input terminal coupled to a server; (4) processing the information, the processing resulting in a graphical representation of the information; and (5) displaying the graphical representation to a user.
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Citations
33 Claims
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1. A computer-aided technician dispatch system comprising:
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a communications system linkng a plurality of subscribers, a team of technicians, a service representative, and a user;
an input terminal for receiving information, said information comprising service request information from the plurality of subscribers;
work order information from the team of technicians;
technician information from said team of technicians; and
,quota information;
a server coupled to the input terminal for processing the service request information and for generating a graphical representation of the service request information; and
,a display for receiving the graphical representation of the service request information and for presenting said graphical representation to a user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method for computer-aided technician dispatch comprising:
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communicating over a communications means with a plurality of subscribers and a team of technicians;
receiving information, said information comprising;
service request information from the plurality of subscribers, and, work order information from the team of technicians;
entering the information in an input terminal, said input terminal coupled to a server;
processing the information, said processing resulting in a graphical representation of the information; and
,displaying the graphical representation to a user. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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Specification