Method of initiating a telematics service

• US 20040203672A1
• Filed: 06/06/2002
• Published: 10/14/2004
• Est. Priority Date: 06/06/2002
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (General Motors Company)
• Inventors: Wang, Mingheng, Piwowarski, James J., Crocker, Dwayne A.
• Granted Patent: US 7,218,925 B2
• Time in Patent Office: Days
• US Class Current: 455/415
• CPC Class Codes: H04M 2203/1016 Telecontrol
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

The invention provides a method of initiating a telematics service to a mobile vehicle. A service initiation is received from a call center. A caller identification number of the service initiation is determined. A vehicle service function is determined based on the caller identification number.

Claims

1. A method of initiating a telematics service to a mobile vehicle comprising:

receiving a service initiation call from a call center;

determining a caller identification number of the service initiation call; and

determining a vehicle service function based on the caller identification number.

2. The method of claim 1 wherein the service initiation call is made from a phone having a service function dedicated phone number.

3. The method of claim 1 wherein the vehicle service function determination comprises comparing the caller identification number to a list of numbers corresponding to service functions.

4. The method of claim 1 wherein the vehicle service function is selected from the group consisting of a door lock function, a door unlock function, an alarm enable function, an alarm disable function, a lights flash function, an ignition disable function, a call initiate function, an enable function, a disable function, an on function, an off function, a diagnostic invocation function, a telematics function, and a system activation function.

5. The method of claim 1 wherein the service initiation call is made using one of an analog wireless network or a digital wireless network.

6. The method of claim 1 further comprising:

sending an end-call message from the vehicle in response to the service initiation call.

7. The method of claim 1 further comprising:

performing the service based on the vehicle service function determination.

8. The method of claim 1 wherein the service initiation call originates from the call center in response to a subscriber request for the service.

9. The method of claim 8 wherein the service initiation call is selected to originate from one of a plurality of phone numbers corresponding to service functions.

10. A computer usable medium including a program for initiating a telematics service to a mobile vehicle comprising:

computer program code to receive a service initiation call from a call center;

computer program code to determine a caller identification number of the service initiation call; and

computer program code to determine a vehicle service function based on the caller identification number.

11. The computer usable medium of claim 10 wherein the service initiation call is made from a phone having a service function dedicated phone number.

12. The computer usable medium of claim 10 wherein the vehicle service function determination comprises comparing the caller identification number to a list of numbers corresponding to service functions.

13. The computer usable medium of claim 10 wherein the vehicle service function is selected from the group consisting of a door lock function, a door unlock function, an alarm enable function, an alarm disable function, a lights flash function, an ignition disable function, a call initiate function, an enable function, a disable function, an on function, an off function, a diagnostic invocation function, a telematics function, and a system activation function.

14. The computer usable medium of claim 10 wherein the service initiation call is made using one of an analog wireless network or a digital wireless network.

15. The computer usable medium of claim 10 further comprising:

computer program code to send an end-call message from the vehicle in response to the service initiation call.

16. The computer usable medium of claim 10 further comprising:

computer program code to perform the service based on the vehicle service function determination.

17. The computer usable medium of claim 17 wherein the service initiation call is selected to originate from one of a plurality of phone numbers corresponding to service functions.

18. A system for initiating a telematics service to a mobile vehicle comprising:

means for receiving a service initiation call from a call center;

means for determining a caller identification number of the service initiation call; and

means for determining a vehicle service function based on the caller identification number.

19. The system of claim 18 further comprising:

means for sending an end-call message from the vehicle in response to the service initiation call.

20. The system of claim 18 further comprising:

means for performing the service based on the vehicle service function determination.