System and method for providing support services using administrative rights on a client computer
First Claim
1. A method for enabling a support program to provide services using administrative rights on a client computer for a user without administrative rights, comprising the steps of:
- creating a global administrative account on a domain server for a computer network;
activating the support program on the client computer;
creating a process with administrative rights via the support program using the global administrator account on the domain server; and
enabling support services to be provided for the client computer using the process created with administrative rights.
2 Assignments
0 Petitions
Accused Products
Abstract
A method is provided for enabling a support program to provide services using imported administrative rights on a client computer for a user without administrative rights. The method includes the operation of creating a global administrative account on a domain server for a computer network. In addition, the support program can be activated on the client computer. A further operation is creating a process with administrative rights from the support program using the global administrator account on the domain server. The support services enabled with administrative rights can then to be provided for the client computer using the process created with administrative rights.
-
Citations
30 Claims
-
1. A method for enabling a support program to provide services using administrative rights on a client computer for a user without administrative rights, comprising the steps of:
-
creating a global administrative account on a domain server for a computer network;
activating the support program on the client computer;
creating a process with administrative rights via the support program using the global administrator account on the domain server; and
enabling support services to be provided for the client computer using the process created with administrative rights. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
-
-
17. A method for enabling a support program to provide support services using imported administrative rights on a client computer without administrative rights being granted to an end user on the client computer, comprising the steps of:
-
creating a global administrative account on a domain server in communication with a computer network;
activating the support program on the client computer where the end user does not have administrative rights;
storing global administrative account access information in a strongly encrypted file;
enabling the support program to download and decrypt the strongly encrypted file;
creating a process with administrative rights via the support program using the global administrator account that exists on the domain server;
enabling administrative support services to be provided for the client computer through the Internet using the process created with administrative rights; and
removing the process with administrative rights from the client computer where administrative services were provided. - View Dependent Claims (18, 19, 20, 21)
-
-
22. A system for enabling a support program to provide services that use administrative rights on a client computer without administrative rights being granted to an end user of the client computer on a local computer network, comprising:
-
a domain server in communication with the local computer network;
a global administrative account configured to reside on the domain server;
a support program configured to direct administrative services on the client computer, the support program being installed on the client computer from the Internet; and
an administrative process created by the support program using the global administrative account, wherein the administrative process is configured to provide web enabled support services using administrative rights obtained from the global administrative account. - View Dependent Claims (23, 24, 25, 26, 27, 28)
-
-
29. A system for enabling a support program to provide services that use administrative rights on a client computer without administrative rights being granted to an end user of the client computer on a local computer network, comprising:
-
a domain server means for communicating with the local computer network;
a global administrative account means for providing administrative rights and configured to reside on the domain server;
a support program means for directing administrative services on the client computer, the support program means being installed on the client computer from the Internet; and
an administrative process means created by the support program using the global administrative account, wherein the administrative process is configured for providing web enabled support services using administrative rights obtained from the global administrative account means.
-
-
30. An article of manufacture, comprising:
a computer usable medium having computer readable program code embodied therein for enabling a support program to provide services using administrative rights on a client computer for a user without administrative rights, the computer readable program code means in the article of manufacture comprising;
computer readable program code for creating a global administrative account on a domain server for a computer network;
computer readable program code for activating the support program on the client computer;
computer readable program code for creating a process with administrative rights via the support program using the global administrator account on the domain server; and
computer readable program code for enabling support services to be provided for the client computer using the process created with administrative rights.
Specification