Providing video interpreting services
First Claim
1. A method of remotely providing interpreting services to facilitate communications between a patient and health care provider associated with a health care organization, the method comprising:
- receiving a request to schedule an appointment between the patient and health care provider;
querying a database for language information associated with the patient;
responsive to language information associated with the patient, requesting an interpreter for an appointment period assigned to the patient;
providing a secure connection for data transmissions between the health care organization and an interpreter assigned to provide the interpretation service; and
providing a mobile videoconferencing device for communicatively connecting, via the secure connection, the assigned interpreter and health care organization for the appointment period, wherein the patient and health care provider are collocated in the health care organization during at least a portion of the appointment period and wherein the mobile videoconferencing device comprises an integrated display and microphone, and interface for transmitting and receiving data over a wireless connection.
1 Assignment
0 Petitions
Accused Products
Abstract
Remotely provided interpretation services enable a patient to communicate with one or more care providers in a health care organization. An interpreter can see and hear the communication between the patient and care provider, and interprets on behalf of the patient from a remotely located facility or decentralized location such as the interpreter'"'"'s home. In an embodiment, the patient is provided with a mobile videoconferencing unit that can be transported with the patient during the duration of the patient'"'"'s appointment as the patient moves from administrative to diagnostic to testing settings. In another embodiment, a system includes a database including patient language information, a scheduling system for reserving an interpreter, and a multipoint control unit (MCU) module for providing a secure connection for a teleconference between the patient and the interpreter.
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Citations
19 Claims
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1. A method of remotely providing interpreting services to facilitate communications between a patient and health care provider associated with a health care organization, the method comprising:
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receiving a request to schedule an appointment between the patient and health care provider;
querying a database for language information associated with the patient;
responsive to language information associated with the patient, requesting an interpreter for an appointment period assigned to the patient;
providing a secure connection for data transmissions between the health care organization and an interpreter assigned to provide the interpretation service; and
providing a mobile videoconferencing device for communicatively connecting, via the secure connection, the assigned interpreter and health care organization for the appointment period, wherein the patient and health care provider are collocated in the health care organization during at least a portion of the appointment period and wherein the mobile videoconferencing device comprises an integrated display and microphone, and interface for transmitting and receiving data over a wireless connection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing remote interpreting services for communications between a patient and a plurality of health care providers during a patient visit to a health care organization, the system comprising:
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a database comprising a plurality of patient records, each patient record containing patient language information;
a scheduling system for, responsive to a request for an appointment for the patient and language information for the patient stored in a patient record, reserving an interpreter for remotely providing interpreting services on behalf of the patient during an appointment period provided for the patient;
a multipoint control unit (MCU) module for providing a secure connection for a teleconference between the patient and the interpreter; and
a mobile videoconferencing device for receiving and transmitting data over the secure connection from the interpreter to the patient, while the patient is located in a plurality of settings in the health care organization during the duration of the appointment period. - View Dependent Claims (13, 14, 15, 16)
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17. A method of providing interpretation services for communications between a patient and a health care provider for a health care organization, the method comprising:
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receiving a request for an interpreter for interpreting on behalf of the patient during an appointment period from a health care organization;
responsive to the request, reserving the services of a selected interpreter for serving the health care organization during the appointment period;
providing a broadband connection for secure transmission of video and audio data between an interpreting facility associated with the selected interpreter and the health care organization during the appointment period, wherein the interpreting facility comprises a private home; and
generating billing data based on actual usage by the health care organization of the services of the selected interpreter to interpret communications between the patient and health care provider.
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18. The method of claim 18, further comprising:
providing a mobile videoconferencing device for communicatively connecting the selected interpreter and health care organization for the appointment period. - View Dependent Claims (19)
Specification