Rerouting ongoing telecommunications to a user

• US 20060093118A1
• Filed: 11/04/2004
• Published: 05/04/2006
• Est. Priority Date: 11/04/2004
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Thorson, Derral C., Bodin, William Kress, Rybczynski, Gregory Waldemar, Agrawal, Kavita Kumari
• Granted Patent: US 7,436,945 B2
• Time in Patent Office: Days
• US Class Current: 379/211.02
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Abstract

Rerouting telecommunications to a user including receiving a plurality of RFID signals from an RFID tag located with the user, anticipating a user'"'"'s future location in dependence upon the RFID signals, selecting a telephony device in dependence upon the anticipated future location, and rerouting an ongoing call to the selected telephony device. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying location based routing preferences for the user. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying device-based routing preferences for the user. In typical embodiments, anticipating a user'"'"'s future location in dependence upon the RFID signals also includes determining a first user location, determining a second user location, and predicting a user'"'"'s future location in dependence upon the first user location and the second user location.

Claims

1. A method for rerouting telecommunications to a user, the method comprising:

receiving a plurality of RFID signals from an RFID tag located with the user;

anticipating a user'"'"'s future location in dependence upon the RFID signals;

selecting a telephony device in dependence upon the anticipated future location; and

rerouting an ongoing call to the selected telephony device.

2. The method of claim 1 wherein selecting a telephony device in dependence upon the anticipated future location further comprises identifying location based routing preferences for the user.

3. The method of claim 1 wherein selecting a telephony device in dependence upon the anticipated future location further comprises identifying device-based routing preferences for the user.

4. The method of claim 1 wherein anticipating a user'"'"'s future location in dependence upon the RFID signals further comprises:

determining a first user location;

determining a second user location; and

predicting a user'"'"'s future location in dependence upon the first user location and the second user location.

5. The method of claim 4 wherein determining a first user location further comprises:

receiving a plurality of RFID signals from the RFID tag at a plurality of RFID reader locations; and

determining the location of the user in dependence upon the RFID reader locations and a rule.

6. The method of claim 2 wherein determining a first user location further comprises:

receiving a plurality of RFID signals at a plurality of RFID reader locations from the RFID tag;

determining for each RFID reader an area of possible locations of the RFID tag; and

determining the intersection of the areas of possible locations.

7. The method of claim 1 further comprising:

;

receiving a call; and

determining that the call is intended for the user.

8. The method of claim 7 wherein determining that the call is intended for the user further comprises:

prompting the caller for the name of the user; and

receiving from the caller the name of the user.

9. A system for rerouting telecommunications to a user, the system comprising:

means for receiving a plurality of RFID signals from an RFID tag located with the user;

means for anticipating a user'"'"'s future location in dependence upon the RFID signals;

means for selecting a telephony device in dependence upon the anticipated future location; and

means for rerouting an ongoing call to the selected telephony device.

10. The system of claim 9 wherein means for selecting a telephony device in dependence upon the anticipated future location further comprises means for identifying location based routing preferences for the user.

11. The system of claim 9 wherein means for selecting a telephony device in dependence upon the anticipated future location further comprises means for identifying device-based routing preferences for the user.

12. The system of claim 9 wherein means for anticipating a user'"'"'s future location in dependence upon the RFID signals further comprises:

means for determining a first user location;

means for determining a second user location; and

means for predicting a user'"'"'s future location in dependence upon the first user location and the second user location.

13. The system of claim 12 wherein means for determining a first user location further comprises:

means for receiving a plurality of RFID signals from the RFID tag at a plurality of RFID reader locations; and

means for determining the location of the user in dependence upon the RFID reader locations and a rule.

14. The system of claim 10 wherein means for determining a first user location further comprises:

means for receiving a plurality of RFID signals at a plurality of RFID reader locations from the RFID tag;

means for determining for each RFID reader an area of possible locations of the RFID tag; and

means for determining the intersection of the areas of possible locations.

15. The system of claim 9 further comprising:

;

means for receiving a call; and

means for determining that the call is intended for the user.

16. The system of claim 15 wherein means for determining that the call is intended for the user further comprises:

means for prompting the caller for the name of the user; and

means for receiving from the caller the name of the user.

17. A computer program product for rerouting telecommunications to a user, the computer program product comprising:

a recording medium;

means, recorded on the recording medium, for receiving a plurality of RFID signals from an RFID tag located with the user;

means, recorded on the recording medium, for anticipating a user'"'"'s future location in dependence upon the RFID signals;

means, recorded on the recording medium, for selecting a telephony device in dependence upon the anticipated future location; and

means, recorded on the recording medium, for rerouting an ongoing call to the selected telephony device.

18. The computer program product of claim 17 wherein means, recorded on the recording medium, for selecting a telephony device in dependence upon the anticipated future location further comprises means, recorded on the recording medium, for identifying location based routing preferences for the user.

19. The computer program product of claim 17 wherein means, recorded on the recording medium, for selecting a telephony device in dependence upon the anticipated future location further comprises means, recorded on the recording medium, for identifying device- based routing preferences for the user.

20. The computer program product of claim 17 wherein means, recorded on the recording medium, for anticipating a user'"'"'s future location in dependence upon the RFID signals further comprises:

means, recorded on the recording medium, for determining a first user location;

means, recorded on the recording medium, for determining a second user location; and

means, recorded on the recording medium, for predicting a user'"'"'s future location in dependence upon the first user location and the second user location.

21. The computer program product of claim 20 wherein means, recorded on the recording medium, for determining a first user location further comprises:

means, recorded on the recording medium, for receiving a plurality of RFID signals from the RFID tag at a plurality of RFID reader locations; and

means, recorded on the recording medium, for determining the location of the user in dependence upon the RFID reader locations and a rule.

22. The computer program product of claim 18 wherein means, recorded on the recording medium, for determining a first user location further comprises:

means, recorded on the recording medium, for receiving a plurality of RFID signals at a plurality of RFID reader locations from the RFID tag;

means, recorded on the recording medium, for determining for each RFID reader an area of possible locations of the RFID tag; and

means, recorded on the recording medium, for determining the intersection of the areas of possible locations.

23. The computer program product of claim 17 further comprising:

;

means, recorded on the recording medium, for receiving a call; and

means, recorded on the recording medium, for determining that the call is intended for the user.

24. The computer program product of claim 23 wherein means, recorded on the recording medium, for determining that the call is intended for the user further comprises:

means, recorded on the recording medium, for prompting the caller for the name of the user; and

means, recorded on the recording medium, for receiving from the caller the name of the user.