Content management interface
First Claim
Patent Images
1. A computer-implemented method of information retrieval, comprising the steps of:
- subscribing a plurality of clients to a common server;
for each of said clients, defining a memory for content thereof;
monitoring changes in said content in said memory;
responsively to said changes, automatically generating first voice menus directing a user to said content of one of said clients for selection thereof and second voice menus that prompt said user to vocally select transmission methods for delivery of selected portions of said content to said user, wherein vocal responses of said user to said first voice menus and said second voice menus are automatically recognized by said server; and
initiating said delivery of said selected portions of said content to said user via selected ones of said transmission methods.
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Abstract
A platform is provided to respond to data inquiries from callers or users that are directed to one of a plurality of clients or subscribers. A user is guided to a selected client'"'"'s area on the platform using voice menus and prompts together with speech recognition and database search techniques. The voice prompts are adaptively generated according to the client'"'"'s policies and the kind of content it offers, and the platform'"'"'s experience with the user'"'"'s speech patterns. The content is returned to the caller using a transmission method that is selected in response to voice prompts.
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Citations
42 Claims
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1. A computer-implemented method of information retrieval, comprising the steps of:
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subscribing a plurality of clients to a common server;
for each of said clients, defining a memory for content thereof;
monitoring changes in said content in said memory;
responsively to said changes, automatically generating first voice menus directing a user to said content of one of said clients for selection thereof and second voice menus that prompt said user to vocally select transmission methods for delivery of selected portions of said content to said user, wherein vocal responses of said user to said first voice menus and said second voice menus are automatically recognized by said server; and
initiating said delivery of said selected portions of said content to said user via selected ones of said transmission methods. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An information management system, comprising:
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a common server operative to perform the steps of;
subscribing a plurality of clients thereto,for each of said clients, defining a memory for content thereof;
monitoring changes in said content in said memory;
responsively to said changes, automatically generating first voice menus directing a user to said content of one of said clients for selection thereof and second voice menus that prompt said user to vocally select transmission methods for delivery of selected portions of said content to said user, wherein vocal responses of said user to said first voice menus and said second voice menus are automatically recognized by said server; and
initiating said delivery of said selected portions of said content to said user via selected ones of said transmission methods. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
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18. A computer software product, including a computer-readable medium in which computer program instructions are stored, which instructions, when read by a computer, cause the computer to perform a method of information retrieval, comprising the steps of:
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subscribing a plurality of clients to a common server;
for each of said clients, defining a memory for content thereof;
monitoring changes in said content in said memory;
responsively to said changes, automatically generating first voice menus directing a user to said content of one of said clients for selection thereof and second voice menus that prompt said user to vocally select transmission methods for delivery of selected portions of said content to said user, wherein vocal responses of said user to said first voice menus and said second voice menus are automatically recognized by said server; and
initiating said delivery of said selected portions of said content to said user via selected ones of said transmission methods. - View Dependent Claims (19, 20, 21, 22, 23)
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24. A computer-implemented method of information retrieval, comprising the steps of:
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subscribing a plurality of clients to a common server;
establishing a voice channel between said server and a user;
with said server presenting first voice menus to said user on said channel that prompt said user to specify one of said clients;
with said server interpreting a first vocal answer from said user responsively to said first voice menus so as to identify said one client;
with said server presenting second voice menus to said user on said channel that prompt said user to specify data of said one client;
with said server interpreting a second vocal answer from said user responsively to said second voice menus so as to identify said data;
with said server presenting third voice menus to said user on said channel that prompt said user to specify a mode of transmission of said data to said user;
with said server interpreting a third vocal answer from said user responsively to said third voice menus so as to identify said mode of transmission; and
causing a transfer of said data to said user via said mode of transmission. - View Dependent Claims (25, 26, 27, 28, 29, 30)
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31. A computer software product, including a computer-readable medium in which computer program instructions are stored, which instructions, when read by a computer, cause the computer to perform a method for information retrieval, comprising the steps of:
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subscribing a plurality of clients to a common server;
establishing a voice channel between said server and a user;
presenting first voice menus to said user on said channel that prompt said user to specify one of said clients;
interpreting a first vocal answer from said user responsively to said first voice menus so as to identify said one client;
presenting second voice menus to said user on said channel that prompt said user to specify data of said one client;
interpreting a second vocal answer from said user responsively to said second voice menus so as to identify said data;
presenting third voice menus to said user on said channel that prompt said user to specify a mode of transmission of said data to said user;
interpreting a third vocal answer from said user responsively to said third voice menus so as to identify said mode of transmission; and
causing a transfer of said data to said user via said mode of transmission. - View Dependent Claims (32, 33, 34, 35, 36)
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37. An information management system, comprising:
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a common server operative to perform the steps of;
subscribing a plurality of clients thereto;
establishing a telephonic voice channel between said server and a user;
presenting first voice menus to said user on said channel that prompt said user to specify one of said clients;
interpreting a first vocal answer from said user responsively to said first voice menus so as to identify said one client;
presenting second voice menus to said user on said channel that prompt said user to specify data of said one client;
interpreting a second vocal answer from said user responsively to said second voice menus so as to identify said data;
presenting third voice menus to said user on said channel that prompt said user to specify a mode of transmission of said data to said user;
interpreting a third vocal answer from said user responsively to said third voice menus so as to identify said mode of transmission; and
causing a transfer of said data to said user via said mode of transmission. - View Dependent Claims (38, 39, 40, 41, 42)
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Specification