Enhanced user assistance
First Claim
1. A method comprising:
- a. receiving a query related to an item through a first user interface associated with the item; and
b. providing an assistance correlating to the query through a second user interface associated with the item.
4 Assignments
0 Petitions
Accused Products
Abstract
Methods, devices, and systems that provide a user assistance. In an approach, an exemplary method includes receiving a query related to an item through a first user interface associated with the item, and providing an assistance correlating to the query through a second user interface associated with the item. In another approach, an exemplary system includes an item having a receiver, an indicator, a computing device, and instructions. The instructions when implemented in the computing device cause the computing device to activate a help mode, receive a selection of the aspect of the item through the receiver, and broadcast a tutorial that includes information related to the selected aspect of the item through the indicator.
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Citations
102 Claims
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1. A method comprising:
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a. receiving a query related to an item through a first user interface associated with the item; and
b. providing an assistance correlating to the query through a second user interface associated with the item. - View Dependent Claims (2, 3, 4, 6, 7, 10, 11, 12, 13, 14, 15, 19, 26, 27, 28, 29, 32, 33, 34, 35, 36, 39)
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37. A system comprising:
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a. an item having a first user interface, a second user interface, and a computing device; and
b. instructions which when implemented in the computing device cause the computing device to;
(i) receive a query related to the item through the first user interface; and
(ii) provide an assistance correlating to the query through the second user interface. - View Dependent Claims (38, 41, 45, 48, 51, 52, 56)
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62. A method comprising:
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a. receiving a selection corresponding to an aspect of an item through a first user interface of the item;
b. receiving a selection corresponding to an assistance request related to the aspect of the item through a second user interface of the item; and
c. providing an assistance correlating to the assistance request related to the aspect of the item through a third user interface of the item. - View Dependent Claims (63, 66, 69, 70, 76, 77, 82, 85)
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88. A system comprising:
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a. an item having a first user interface, a second user interface, a third user interface, and a computing device; and
b. instructions which when implemented in the computing device cause the computing device to;
(i) receive a selection corresponding to an aspect of the item through the first user interface;
(ii) receive a selection corresponding to an assistance request related to the aspect of the item through the second user interface; and
(iii) provide an assistance correlating to the assistance request related to the aspect of the item through a third user interface. - View Dependent Claims (92, 95, 97)
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Specification