Method and system for the police response dispatch protocol of an emergency dispatch system

• US 20070116189A1
• Filed: 09/25/2002
• Published: 05/24/2007
• Est. Priority Date: 09/26/2001
• Status: Active Grant

• Current Assignee: Jeffrey Clawson
• Original Assignee: Jeffrey Clawson
• Inventors: Clawson, Jeffrey
• Granted Patent: US 7,436,937 B2
• Time in Patent Office: Days
• US Class Current: 379/37
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

A method and system for receiving, processing, responding and managing police request calls is described. A consistent, standard and systematic process is provided which in combination with adequate training, supervision and quality assurance service to provide a technique for classifying the criticality of calls into various determinate levels for appropriate response.

Claims

1. A method for managing the process of dispatching police in response to calls for assistance, comprising the steps of:

providing instructions to a police dispatcher, including instructions to inquire for specific information, receive said specific information and to use said specific information in said method to determine a determinate value;

receiving a call from a caller for police assistance;

inquiring for specific information, including inquiring if the caller is in danger from a third party;

upon determining that a caller is in danger, inquiring for critical caller information and providing critical caller instructions to allow the caller to communicate safely;

instructing the caller in determining the type of call;

assigning a determinate value to said call; and

directing a dispatch of police assistance based on said determinate value.

2. A method, as recited in claim 1, wherein said assigning a determinate value further comprises:

(1) setting a value indicating most urgent response is required if said specific information indicates an immediate life threatening situation;

(2) setting a value indicating urgent response required if said specific information indicates a person in danger;

(3) setting a value indicating a business-like orderly response if said specific information indicates a hazard Without an immediate threat to a person;

(4) setting a value indicating safest arrival method possible response if said specific information indicates a least serious call; and

(5) setting a value for referral if said specific information indicates that no response is required.

3. A method, as recited in claim 1, wherein said specific information is related to an abduction or kidnapping.

5. A method, as recited in claim 1, wherein said specific information is related to an alarm.

6. A method, as recited in claim 1, wherein said specific information is related to an animal call.

7. A method, as recited in claim 1, wherein said specific information is related to an assault or sexual assault.

8. A method, as recited in claim 1, wherein said specific information is related to an assistance call.

9. A method, as recited in claim 1, wherein said specific information is related to an automobile crime.

10. A method, as recited in claim 1, wherein said specific information is related to a bomb found.

11. A method, as recited in claim 1, wherein said specific information is related to a bomb threat.

12. A method, as recited in claim 1, wherein said specific information is related to a burglary.

13. A method, as recited in claim 1, wherein said specific information is related to damage or vandalism.

14. A method, as recited in claim 1, wherein said specific information is related to a deceased person.

15. A method, as recited in claim 1, wherein said specific information is related to a disturbance.

16. A method, as recited in claim 1, wherein said specific information is related to a domestic disturbance.

17. A method, as recited in claim 1, wherein said specific information is related to a driving while intoxicated event.

18. A method, as recited in claim 1, wherein said specific information is related to drugs.

19. A method, as recited in claim 1, wherein said specific information is related to an explosion.

20. A method, as recited in claim 1, wherein said specific information is related to fraud or deception.

21. A method, as recited in claim 1, wherein said specific information is related to harassment.

22. A method as recited in claim 1, wherein said specific information is related to indecency.

23. A method, as recited in claim 1, wherein said specific information is related to juvenile.

24. A method, as recited in claim 1, wherein said specific information is related to a mental disorder.

25. A method, as recited in claim 1, wherein said specific information is related to a miscellaneous call.

26. A method, as recited in claim 1, wherein said specific information is related to a missing person.

27. A method, as recited in claim 1, wherein said specific information is related to an officer assist call.

28. A method, as recited in claim 1, wherein said specific information is related to a public service call.

29. A method, as recited in claim 1, wherein said specific information is related to a robbery.

30. A method, as recited in claim 1, wherein said specific information is related to a suicidal person.

31. A method, as recited in claim 1, wherein said specific information is related to a supplemental call.

32. A method, as recited in claim 1, wherein said specific information is related to a suspicious person.

33. A method, as recited in claim 1, wherein said specific information is related to a theft.

34. A method, as recited in claim 1, wherein said specific information is related to a traffic accident.

35. A method, as recited in claim 1, wherein said specific information is related to a traffic violation.

36. A method, as recited in claim 1, wherein said specific information Is related to trespassing.

37. A method, as recited in claim 1, wherein said specific information is related to an unknown party.

38. A method, as recited in claim 1, wherein said specific information is related to weapons.

39. A method, as recited in claim 1, further comprising providing post-dispatch instructions to the caller.

41. The method of claim 1, wherein inquiring for critical caller information includes inquiring as to whether the caller can relocate.

42. The method of claim 1, wherein inquiring for critical caller information includes inquiring as to whether a telephone used by the caller is mobile.

43. The method of claim 42, wherein upon determining that the telephone is not mobile, providing critical caller instructions that instructs the caller to relocate and call back.

44. The method of claim 42, wherein upon determining that the telephone is mobile, providing critical caller instructions that instructs the caller to relocate with the telephone.

45. The method of claim 1, wherein inquiring for critical caller information includes inquiring as to whether the caller can talk freely.

46. The method of claim 1, wherein inquiring for critical caller information includes inquiring as to whether the caller can communicate by tapping on a telephone used by the caller.

4. (canceled)

40. A method for managing the process for responding to a call for police assistance in a general purpose computer system comprising:

a central processing unit;

dynamic memory;

static memory;

a display device;

an input device;

an output device;

a mass storage device, which contains

a number of police call response instruction records;

a number of type of call profiles;

a number of caller instructions;

the method comprising;

providing instruction to a police dispatcher, including instructions to inquire for specific information, receive said specific information and to use said specific information in said method to determine a determinate value;

receiving a call from caller for police assistance;

inquiring for specific information including inquiring if the caller is in danger from a third party;

upon determining that a caller is in danger, inquiring for critical caller information and providing critical caller instructions to allow the caller to communicate safely;

instructing caller in determining the type of call;

assigning a determinate value to said call; and

directing a dispatch of police assistance based on said determinate value.

47. A method for managing the process of dispatching police in response to calls for assistance, comprising the steps of:

providing instructions to a police dispatcher, including instructions to inquire for specific information, receive said specific information and to use said specific information in said method to determine a determinate value;

receiving a non-emergency call from a caller for police assistance;

inquiring for specific information related to an administrative event;

assigning a determinate value to said call; and

directing a dispatch of police assistance base on said determinate value.

48-49. -49. (canceled)