EXPERT SUPPORTED INTERACTIVE PRODUCT SELECTION AND RECOMMENDATION
First Claim
1. A system for rating a product based on a need of a user and a trait of:
- the product, the system comprising;
a) means for obtaining a plurality of values using a plurality of set operations performed on a first fuzzy set representing the need of the user and a second fuzzy set representing the trait of the product;
b) a computer readable medium having stored thereon an equation, said equation comprising at least two variables corresponding to values from said plurality of values;
c) a processor configured to rate said product with respect to the need of the user represented by the first fuzzy set based at least in part on the equation stored on the computer readable medium.
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Accused Products
Abstract
Expert System supported interactive product selection and recommendation. The invention assists an agent to interact with a customer and to provide selection and recommendation of available products and/or services that offer a workable solution for the customer. The invention allows for the use of agents of varying skill levels, including relatively low skill level, without suffering deleterious performance. From certain perspectives, an expert system employed using various aspects of the invention allows the agent to provide real time interaction with a customer and to provide a real time recommended solution to that customer. Many traditional approaches dealing in complex industries require that agent'"'"'s have a high degree of skill and expertise. The invention allows even a novice agent to service a customer'"'"'s needs without requiring a high skill level or up-front training that is often at the expense of the provider seeking to market its products and/or services.
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Citations
27 Claims
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1. A system for rating a product based on a need of a user and a trait of:
- the product, the system comprising;
a) means for obtaining a plurality of values using a plurality of set operations performed on a first fuzzy set representing the need of the user and a second fuzzy set representing the trait of the product;
b) a computer readable medium having stored thereon an equation, said equation comprising at least two variables corresponding to values from said plurality of values;
c) a processor configured to rate said product with respect to the need of the user represented by the first fuzzy set based at least in part on the equation stored on the computer readable medium. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
- the product, the system comprising;
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9. A system comprising:
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a) a computer readable medium and b) a processor;
wherein the computer readable medium has stored thereon computer executable instructions which, in combination with the processor, are operable to perform expert system processing based on one or more identified needs of a customer and to present a summary of ratings of a plurality of products to the customer based on the one or more identified needs, said expert system processing having own code response time of less than one second. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system comprising:
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a) a processor configured to;
1) calculate a plurality of trait ratings for one or more products from a plurality of products, using at least the calculating techniques of crisp value calculation and fuzzy value calculation, using computer executable instructions stored in a computer readable medium;
2) rank the one or more products from the plurality of products based at least in part on the evaluation of rules corresponding to the trait ratings;
b) a means for providing a rating summary comprising one or more rankings of the one or more products. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification