Method and Process for Capturing, Storing, Processing and Displaying Customer Satisfaction Information
First Claim
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1. A method for capturing, storing, processing and displaying customer satisfaction information in offline transactions comprising the steps of;
- registering an advertiser to advertise with a trusted third party;
storing registration data of said business in a database;
generating a series of unique transaction identifiers for the advertiser from said database;
recording a digital record of the transaction identifiers generated for said advertiser and storing them in a transaction identifiers table within the database;
providing physical transaction identifiers to said advertiser;
forward one transaction identifiers to a customer by said advertiser at the time said customer purchases services or merchandise from said advertiser.
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Abstract
A process and method for collecting, validating, storing, scoring and presenting consumer satisfaction feedback on the delivery of goods and services sold to consumers by service providers. The feedback of consumers is collected by using electronic forms to capture consumer responses to questions on surveys. Consumer feedback is scored over at least three recent periods of time including the past twelve months, the past six months and past three months. The customer satisfaction scores are presented on a plurality of advertising medias.
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Citations
18 Claims
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1. A method for capturing, storing, processing and displaying customer satisfaction information in offline transactions comprising the steps of;
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registering an advertiser to advertise with a trusted third party;
storing registration data of said business in a database;
generating a series of unique transaction identifiers for the advertiser from said database;
recording a digital record of the transaction identifiers generated for said advertiser and storing them in a transaction identifiers table within the database;
providing physical transaction identifiers to said advertiser;
forward one transaction identifiers to a customer by said advertiser at the time said customer purchases services or merchandise from said advertiser. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 15, 16, 17, 18)
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Specification